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About our buyer protection programs
In this article
In this article

Buyer protection programs

If you run into problems with an item, our buyer protection programs can help. We want you to shop with confidence on eBay:

Step-by-step guide to the eBay Money Back Guarantee

Here's a step-by-step guide on how to use the eBay Money Back Guarantee:

Before you buy, check the listing. Review the seller's Feedback, terms of sale, item description, and shipping and payment methods. Make sure you're comfortable with the terms the seller is offering.
Allow enough time to receive an item. Keep in mind the seller needs time to receive and confirm payment and ship the item.
If you haven't received your item by the estimated delivery date, or if the item is not as described in the listing, open a case in the Resolution Center to contact the seller and resolve the issue. If the problem can't be resolved between you and the seller, and 3 business days have passed since the case was opened, you can escalate the case to Customer Support. If your case qualifies for coverage through the eBay Money Back Guarantee, we'll refund your purchase price plus original shipping.
Important: You can open a case only through the eBay country site where you purchased the item.
Keep in mind there is are deadlines for opening a case:
  • If you haven't received an item: You can open a case after the estimated delivery date has passed. You must open a case within 30 days of the estimated delivery date.

  • If you received an item and it doesn't match the seller's description: You can open a case after receiving the item. You must open a case no later than 30 days after the actual (or latest estimated) delivery date.

  • If no estimated delivery date is available, we consider the latest estimated delivery date to be 7 days from the payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.

Leave Feedback. Leave honest, fair, factual Feedback. This will let other members know about your experience with the seller and help keep eBay a safe place for buying and selling.

Note: If you purchased an item as a guest, we will ask you to register as a member so that you can use the eBay Resolution Center.

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