If you haven't received your item by the estimated delivery date, or if the item is not as described in the listing, open a case in the Resolution Center
to contact the seller and resolve the issue. If the problem can't be resolved between you and the seller, and 3 business days have passed since the case was opened, you can escalate the case to Customer Support. If your case qualifies for coverage through the eBay Money Back Guarantee, we'll refund your purchase price plus original shipping.
Important: You can open a case only through the eBay country site where you purchased the item.
Keep in mind there is are deadlines for opening a case:
If you haven't received an item: You can open a case after the estimated delivery date has passed. You must open a case within 30 days of the estimated delivery date.
If you received an item and it doesn't match the seller's description: You can open a case after receiving the item. You must open a case no later than 30 days after the actual (or latest estimated) delivery date.
If no estimated delivery date is available, we consider the latest estimated delivery date to be 7 days from the payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.