About our buyer protection programs

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About our buyer protection programs

In this article
	Buyer protection programs Step-by-step guide to eBay Buyer Protection

Buyer protection programs

If you run into problems with an item, our buyer protection programs can help. We want you to shop with confidence on eBay:

If you've had a problem with your purchase, eBay Buyer Protection can help you if you don't receive your item, or if it doesn't match what was described in the listing. The eBay Resolution Center will guide you through the steps to take.
If you bought a vehicle on eBay, you may be covered for the purchase price up to $50,000 through eBay Vehicle Purchase Protection.
If you purchased business equipment, you may be covered for the purchase price up to $20,000 through Business Equipment Purchase Protection.

Step-by-step guide to eBay Buyer Protection

Here's a step-by-step guide on how to use eBay Buyer Protection:

1.	Before you buy, check the listing. Review the seller's Feedback, terms of sale, item description, and shipping and payment methods. Make sure you're comfortable with the item and the terms the seller is offering.
2.	Allow enough time to receive an item. Keep in mind the seller needs time to receive and confirm payment and ship the item.
3.	If you haven't received your item by the ship date, or if the item is not as described in the listing, open a case in the Resolution Center to contact the seller and resolve the issue. If the problem can't be resolved between you and the seller, and 3 business days have passed since the case was opened, you can escalate the case to Customer Support. If your case qualifies for coverage through eBay Buyer Protection, we'll refund your purchase price plus original shipping. Important: You can open a case only through the eBay country site where you purchased the item. Also, keep in mind there is a deadline for opening a case—within 45 days of making payment on an item.
4.	Leave Feedback. Leave honest, fair, factual Feedback. This will let other members know about your experience with the seller and help keep eBay a safe place for buying and selling.

Note: If you purchased an item as a guest, we will ask you to register as a member so that you can use the eBay Resolution Center.

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