If you haven't received your item by the ship date, or if the item is not as described in the listing, open a case in the Resolution Center
to contact the seller and resolve the issue. If the problem can't be resolved between you and the seller, and 3 business days have passed since the case was opened, you can escalate the case to Customer Support. If your case qualifies for coverage through eBay Buyer Protection, we'll refund your purchase price plus original shipping.
Important: You can open a case only through the eBay country site where you purchased the item. Also, keep in mind there is a deadline for opening a case—within 45 days of making payment on an item.