Before you buy from a seller, here are some ways you can get to know them.
The Top Rated Plus icon indicates that the seller has achieved the highest buyer ratings (detailed seller ratings), has a 14-day (or more), money-back return policy, and ships in 1 business day with tracking.
The user has been a registered eBay user for 30 days or less.
The user has changed their user ID within the last 30 days.
If you still have questions about the item after reading the description or terms of sale click the Ask a question link. If you don't see your answer, you can send a note to the seller.
If you've bid on or won the item and haven't received communication from the seller, you can also request the seller's contact information.
Shipping and handling: Look at shipping and handling charges before you bid or buy.
Payment: Look at the payment options the seller offers. Electronic methods such as PayPal, Skrill, ProPay, and Internet merchant credit card payments offer the best security and can be the fastest way to get your item shipped. For most categories, you won't be able to pay with cash or instant cash wire transfer services such as Western Union or MoneyGram. Here's more about choosing a payment method.
Returns: Read the seller's return policy before you bid or buy. Contact the seller if you have any questions. Some questions you might want to ask include:
Does the seller accept returns, or is the item sold as is?
Under what circumstances can you return the item?
Would you have to return the item to the seller within a certain time period?
What kind of refund does the seller provide?
Who pays for return shipping and handling?
Does the seller charge a restocking fee?
Have a question? We can help.
Get help from other eBay members. Visit the Answer Center to post a question.
Choosing items confidently
What buyers should know about shipping
Choosing a payment method