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Shipping an item back to the seller

If you've reached an agreement with the seller for a full refund, you'll need to ship the item back to the seller.

Or if you asked eBay to review a case you've opened with the seller, and we determine that you're owed a full refund, we'll put the case on hold for 10 days to give you time to ship the item back to the seller. You'll be required to send the item back to the seller within 3 days.

When you ship an item back, it must include a tracking or Delivery Confirmation number. That way we know where the package is in transit, and we're able to confirm that the seller has received the item. Depending on the shipping service you choose, tracking may be included or you may need to purchase it separately. You can ask the shipping carrier for more information. After you ship the item, go to the Resolution Center and enter the tracking or Delivery Confirmation number.

When you ship a high-value item back (worth $250 and above), it must include signature confirmation to make sure the seller signs for receipt of the item.

Once we have confirmation that the seller has received the item, we'll provide a full refund within 3 days that covers the cost of the item and original shipping. The refund will be issued to your PayPal account. If you don't have a PayPal account, we'll ask you to open one so we can give you a refund.

Note: If the item isn't returned to the seller within 15 days, and a case was opened, we'll automatically close the case. So it's important that if you want a refund, you ship the item back soon.

Buyers are required to pay return shipping, except for rare situations when a buyer and seller agree to another arrangement or eBay agrees to pay the shipping.