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Shipping an item back to the seller

If you've reached an agreement with the seller for a full refund, you need to return the item to the seller.

If you asked us to review a case you've opened in the Resolution Center, and we determine that the seller owes you a full refund, we put the case on hold for a few days to give you time to ship the item back to the seller. You need to send the item back to the seller within 5 days.

When you return an item to the seller, your shipment must include tracking information. That way we know when the package is in transit, and we can confirm that the seller has received the item. After you ship the item, go to the Resolution Center and enter the tracking information.

When you return a high-value item (worth $750 and above), you must also include signature confirmation.

Once we have confirmation that the seller has received the item, we provide a full refund within 3 days, covering the cost of the item and original shipping. We issue the refund to your PayPal account. If you don't have a PayPal account, we ask you to open one.

Note: If you don't return the item to the seller, and a case was opened, we automatically close the case after 30 days.

Buyers are required to pay return shipping, except for rare situations when a buyer and seller agree to another arrangement or we agree to pay the shipping.