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Contacting eBay members
In this article
In this article


It's easy to contact other eBay members to ask questions about an item or transaction, and you can always find your messages in My eBay.

Ask a question about an item

You can ask questions before, during, or after a sale. Here's how:

  1. Read the listing thoroughly. You'll sometimes find FAQs or Questions from other members in the item description or in the section below the item description.

  2. In the listing, click the Ask a question link.

  3. On the Find answers page, choose the topic that best fits your question, and look for your question in any Q&A that appears.

  4. If you can't find your question, under Did we answer your questions? select No, I want to contact the seller, and then click the Continue button.

  5. On the next page, enter your question in the space provided. Depending on the topic you selected in Step 3, you may be asked for additional information related to your question.

  6. Enter the verification code for security purposes, and then click the Send button.

Note: Not all sellers accept questions before you buy an item, but all sellers accept questions after you've bought an item.

Send a message to another member

You can send a message to another member through eBay Messages.

Here's how it works:
  1. Click the user ID of the member you want to email. If you know the member's user ID or email address, you can enter it on the Advanced search page.

  2. On the member's profile page, click the Contact link.

  3. A dialog box will appear. Under For item, select an item you've bought or are watching from the drop-down menu, or select Enter item number and enter the item number of the listing you're asking about.

  4. Click the Continue button.

  5. On the Find answers page, choose the topic that best fits your question, and look for your question in any Q&A that appears.

  6. If you can't find your question, under Did we answer your questions? select No, I want to contact the seller, and then click the Continue button.

  7. On the next page, enter your question in the space provided. Depending on the topic you selected, you might be asked for additional information related to your question.

  8. Enter the verification code for security purposes, and then click the Send button.

Note: If your question is not about a specific item the member is selling, select the It's not about an item check box in step 3 above. After clicking the Continue button, you'll be taken to a page where you can enter your question and click the Send button.

We'll keep your email address, and that of the other member, confidential. You can view and respond to your messages by visiting My eBay and clicking the Messages tab. In the More options section on the left side of the page, click the Find and contact member link.

Request a member's contact information

If you're involved in a current or recent transaction, and can't reach the other member through email, you can request the other member's contact information. Here's how:

  1. Click the Advanced link at the top of the eBay home page.

  2. In the Members section on the left side of the page, click Find contact information.

  3. Enter the user ID of the member and the transaction's item number.

We'll send the contact information, including the member's name, city, and telephone number, to your registered email address. The member will also receive your contact information. You'll both need to respect our User Privacy Notice when using this information.

Read our false or missing contact information policy for more information.

Find a member

To find a member, search using their user ID or email address.

Some limitations

  • We respect our members' privacy. That's why you can only request contact information for members if you have current or recent transactions with them. If you haven't had a transaction with a member, we'll give you limited information.

  • Contact information for international users may be limited by international laws.

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Ask eBay members

Get help from other eBay members. Visit the Answer Center to post a question.