What does the program cover?

The program covers purchases of capital equipment against deliberate misrepresentation or fraud on the part of the seller. For example, you’re covered if:

• You pay for an item but don’t receive it

• You receive an item that has undisclosed damage

• You receive an item that differs in type, make, or model from what was described in the listing.

Learn more about what’s covered.

Additional eligibility requirements apply

Which items are eligible?

To be eligible, an item must be purchased on eBay Business in one of the following capital equipment categories:

• Agriculture & Forestry > Tractors & Farm Machinery  

• Construction > Heavy Equipment, Trailers  

• Food Service & Retail > Concession Trailers & Carts  

• Healthcare, Lab & Life Science > Imaging & Aesthetics Equipment  

• Industrial Supply, MRO > Fork Lifts & Other Lifts  

• Manufacturing & Metalworking > Manufacturing Equipment  

• Manufacturing & Metalworking > Metalworking Equipment  

• Office, Printing & Shipping > Commercial Printing Presses

How long do I have to submit a claim?

As soon as you notice a problem, contact the seller. Often, direct communication will resolve the problem.

If you and the seller are unable to come to an agreement, you can file a claim. Claims must be received within 30 days of the end of the listing and no more than 3 days after your receipt of the item. Exceptions to this rule are undisclosed liens on the item or stolen item claims, for which you have up to 6 months from the end of the listing to file a claim.

Who provides the coverage?

Claims filed with the Business Equipment Purchase Program are investigated and handled by a third-party claims adjuster. This third-party provider has been in business since 1953, pioneering unique insurance programs specifically for the auction industry.