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Appealing unpaid items

In general, we expect you to pay the seller as soon as possible and no later than 2 days after you win or buy an item. If you don't pay for an item within 2 days, the seller can open an unpaid item case. You have 4 days to pay and resolve the matter after the case opens. Contact your seller right away with any questions about payment.

If you still don't pay, we record the unpaid item on your account. We mayalso place restrictions on your account.

Keep in mind that the seller can't remove the unpaid item from your account—you need to contact us directly. For more information, see our unpaid item policy.

How to appeal

If you have proof that you paid for the item before an unpaid item case closes, you can appeal the unpaid item.

Accepted forms of proof:

  • Payment confirmation from PayPal or other online payment service.

  • Email from the seller acknowledging your payment.

  • Copy of check, money order, or money order receipt (if appealing by fax).

To send the appeal by fax:

  • Include the proof of payment, along with the item number and your user ID.

  • Write "Bidder Appeal" on the fax cover page.

  • Fax the appeal to 1 (888) 379-6251.

Faxed appeals take up to 10 business days to process.

What if I have a reason for not paying?

Although you're expected to pay for all items that you purchase or win, there may be cases in which you feel you have a valid reason for not paying.

Reason for not paying Action

The seller changed the price, shipping costs, or payment method after the sale.

This is a violation of the rules for sellers. If this happens, contact us.

The seller was suspended.

Appeal the unpaid item by following the guidelines above.

I didn't order the item. I think someone accessed my account.

Report the account theft and then take steps to secure your account.

Contact us

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