Leaving feedback for sellers

After you make a purchase, we'll send you an email reminding you to leave feedback for your seller.

You can also leave feedback through your purchase history - opens in new window or tab. If you haven't already, you'll see the option to leave feedback.

You can then:

• Give the item an overall star rating, when an item is eligible
• Rate aspects of the transaction – including whether the item arrived on time, the accuracy of the item description, shipping costs, and the seller's communication
• Write feedback about the item
• Add up to 5 pictures of the item you purchased

You can also view all the feedback you've left or received in your Feedback profile. From there you can also follow up and respond to feedback.

Automated feedback is positive feedback which is automatically added to successfully completed transactions in the following circumstances:

• You don't leave feedback within 7 days of the estimated delivery date 
• You don't report an issue with their transaction
• The seller has received 10 feedback or less. See our page on feedback profiles for more information

We add automated feedback to provide more information to other eBay users and help them buy and sell with confidence.

Automated feedback from eBay will remain visible unless your experience was less than positive, for example you opened a return request, you didn't receive the item, or the order was cancelled.

You can still leave your own feedback about your experience which will replace any automated feedback already left.

You can leave feedback for up to 60 days from the date you received your item or from the expected delivery date, whichever comes first. If no expected delivery date is provided, you have up to 90 days from when you completed your purchase to leave feedback for the seller.

You must have had your account for at least 5 days to be able to leave feedback.

Your feedback appears on the seller’s feedback profile. When an item has a product page, the item star rating and item feedback also appear on the Product Review page.

We may also display your feedback publicly on our platform in other locations

By leaving feedback for a seller, you're telling them what you think and letting other buyers know about your experience. Your feedback combines with others' to build a rich base of knowledge to help to find the best sellers every time you shop.

When you look at a listing, you'll find the seller's positive feedback score listed as a percentage beneath their username. For example, if a seller has a score of 99.5%, it means that 99.5% of buyers that left feedback had an overall positive experience with that seller.

Find out more about Seller ratings.

After each transaction, members can leave a positive, negative, or neutral rating to describe their overall experience.

We use these ratings to determine feedback scores. In most cases, members receive:

• +1 point for each positive rating
• No points for each neutral rating
• -1 point for each negative rating

You should leave feedback for each sale. As for your own feedback score, keep in mind that we calculate this differently depending on whether the sales occurred in the same week. For feedback purposes, we define a week as Monday through Sunday, Pacific Time.

If the sales occurred in different weeks, each rating can affect a feedback score by 1 point. A positive rating raises a feedback score by 1 point. A negative rating lowers a seller's feedback score by 1 point.

If the sales occurred in the same week we raise your feedback score by a total of 1 point, regardless of the number of positive ratings you received from the seller within the week.

Negative feedback becomes a permanent part of a seller's record, and can harm their reputation and their business. If possible, you should try to work with the seller to resolve any transaction issues before you leave negative feedback.

If you do decide to leave negative feedback, make sure it's fair and factual, and relates specifically to the transaction.

Sellers often respond to negative feedback and may get in touch with you to try to resolve the issue.

In some situations, we may remove or adjust feedback that has been left for sellers when they are not at fault. To learn more, visit our Feedback policy.

Additionally, if we suspend a member, we'll remove any neutral or negative feedback they left for others. We'll also remove feedback from a buyer if they fail to pay for an item or violate our policies and guidelines.

You need to have an eBay account to be able to leave feedback after you've purchased an item. If you checked out as a guest, you won't be able to leave feedback about your experience.