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Entering verification codes
In this article
In this article

Why we ask for verification codes

Your account security is important to us. As an additional security check, we might occasionally ask you to enter a verification code when signing in to your account or sending an email. While this is a little more work for you, it helps keep people from accessing your account with automated tools. You may also be asked to enter verification codes if your password is identified as weak.

How you can avoid typing a verification code each time

If you change your password to something more difficult for others to guess, you may be asked to enter verification codes less frequently. A strong password is at least 6 characters and a combination of at least two of the following: uppercase or lowercase letters (A-Z or a-z), numbers (0-9), and special characters (?_!@#).  Examples are Beatlesfan#28 and $uperman1963.

Learn more about creating a strong password. Or, change your password now.

Tip: Select the Keep me signed in for today check box when signing in—this will keep you from having to enter verification codes as often. Don't choose this option if you are using a public or shared computer.

Tips for solving common problems

Here are some common problems and solutions:

Problem

Solution

I entered the numbers, but they don't match.

Some numbers are harder to see than others. If you enter the wrong numbers, just click the Refresh the image link and a new image will appear. You can also click the Listen to the verification code link to hear the code.

I can't read the numbers in the image.

Click the Refresh the image link and a new image will appear. You can also click the Listen to the verification code link to hear the code.

I can't see the image.

Click the Listen to the verification code link to hear the code. Then, type the code in the box. To hear the code, your system must be able to play sounds in WAV format.

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