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Your account security is important to us. As an additional security check, we might occasionally ask you to enter a verification code when signing into your account. This verification code will also be required if your password is identified as not being secure enough.
Problem
Solution
I can’t read the code hidden in the image
Click the “Refresh the image” link and a new image will appear.
I can’t see the image
Click the “Play audio” link to go through an audio security check. Your system must be able to play sounds in WAV format.
I want to choose a more secure password
Read our tips for choosing a password.
To change your password, go to My eBay and select the Account tab. Click the “Personal information” link and update your password.
If you're looking for more help or have a question to ask, please contact us.
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Get help from other eBay members. Visit the Answer Center to post a question.
Resolving error messages and technical issues