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Entering verification codes

Your account security is important to us. As an additional security check, we might occasionally ask you to enter a verification code when signing into your account. This verification code will also be required if your password is identified as not being secure enough.

Problem

Solution

I can’t read the code hidden in the image

Click the “Refresh the image” link and a new image will appear.

I can’t see the image

Click the “Play audio” link to go through an audio security check. Your system must be able to play sounds in WAV format.

I want to choose a more secure password

To create a more secure password:

  2. To change your password, go to My eBay and select the Account tab. Click the “Personal information” link and update your password.

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