In this article
	Learning why your account was suspended Resolving a suspension due to non-payment Resolving other account access problems Appealing your account suspension Frequently asked questions

There are two reasons why your account might be suspended: 

• You didn’t pay our fees

• You violated one of our rules and policies

Learning why your account was suspended

If your account is suspended, we’ll notify you by email and tell you what you can do to reinstate your account. You’ll also find this email by going to My eBay and clicking the Messages tab.

If you didn’t receive an email about your suspension, contact us for more information.

Important: Verify that the email is really from us by going to My eBay and checking your messages. Some members have reported attempts to gain access to their personal information through “spoof” or “phishing” emails that impersonate eBay. These emails state that your account is or will be suspended and often contain links to Web pages with a request to sign in and submit information. Don’t be fooled. Learn how to recognize spoof mails. 

Resolving a suspension due to non-payment

If you were suspended because you didn’t pay your seller fees, you can reinstate your account by paying your fees. Sometimes, an account may be suspended for non-payment if the automatic payment method you have on file is outdated or has been recently declined. If you have problems updating your automatic payment method, contact us.

Resolving other account access problems

• If your email address is no longer valid and your account is suspended: Please contact us. Be sure to include your new email address and your user ID.

• If your account was used without your authorization : Learn how to secure your account and report the theft.

• If your account has activity limits : To keep eBay a safe place to buy and sell, we occasionally place selling limits on accounts. For example, if you’re selling items that are favored by counterfeiters, you might not be able use one-day or three-day listings. If a limit was placed on your account, contact us.

Appealing your account suspension

If you’d like to appeal your suspension, please include any relevant information and reply directly to the suspension notice or contact us.

If you were suspended because you didn’t pay for an item, you can appeal through the Unpaid Item Appeal Form.

Frequently asked questions

Can I sell while my account is suspended? No, you can’t use eBay until you resolve the suspension. During the suspension, you can’t bid, sell, or leave Feedback. If your account is reinstated, you can leave Feedback for transactions you completed within the 30 days prior to the reinstatement.

If I’m suspended, can I or a family member open a new account?

While you’re suspended, you can’t register a new account or use an existing account. We reserve the right to suspend new and existing accounts that were opened by anyone in the same household as, or associated with, a suspended user.

What happens to my bidders?

Only when your account is reinstated can you contact bidders, including signing into My eBay to check messages. Bidders can retract their bids on your items.

What happens to my fees if eBay ended my listing early?

If we ended your listing early, some listing fees might be credited to your account. You can review these credits on your account status page. However, some suspensions result in the fees being forfeited. Learn more about why listings can be removed

Tip: To open the account status page, click here. Or, click the “Site Map” link at the top of most pages. Under the My Selling Account section, click the “View Your Account Status or Invoice” link.