Securing Your Account and Reporting Account Theft (Hijacked Account)

Secure your account

If you suspect that someone knows your user ID and password, change your account information and take steps to secure your identity.

1.	Try to sign into your eBay account. If you can’t sign in, contact us immediately. If your account has been used without your permission, we’ll work with you to secure your account. We’ll request that you change your password and may place a temporary hold on your account. If you can sign in, follow these steps to secure your account.
2.	Change the password on your personal email account. If someone can access your email, they may be able to access your eBay account. Make sure that the password for your email account is different from your eBay password.
3.	Secure your eBay account. Request a new eBay password. To confirm your identity, you’ll be prompted to answer a few questions. Once you’ve answered at least one of the questions, we’ll send you an email with instructions for changing your password. If you don’t receive an email, make sure that the email address listed on your account is correct. Then, check the spam filtering settings on your email account to see if the filter is preventing you from receiving email from eBay. Read tips on creating a secure password. Change the secret question and answer on your account. If you don't have a secret question, you can create one now. Read tips on choosing an effective secret question. Verify the contact information on your account. If your account was compromised, the contact information may have been changed without your permission.
4.	Protect your identity. Keeping your identity safe is important to us. We help make sure that confidential information can’t be accessed through your eBay account. However, if you provided confidential information through a fake website or by replying to a fake email, you should take measures to protect your identity.

Report account theft

If you think that someone used your account without your permission, please contact us immediately.

To check for any bids or listings that you didn’t authorize, go to My eBay and check your recent buying and selling activity. If you find any active bids or listings that you didn’t authorize, you may be able to retract the bids and end the listings. If you see unauthorized fees when you view your account status, contact us to request a credit.

Stay safe

The most common way for your account information to become known is through fraudulent emails and websites that are designed to access your password and other confidential information. Learn how to recognize and report spoof email and websites impersonating eBay. It’s also a good idea to review the Spoof Email Tutorial.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

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