In this article
	Our rules and policies Benefits of our Feedback system How we help protect your account How we help protect your privacy How we help you resolve transaction problems

While most of our buyers and sellers are trustworthy and reliable, we provide some safeguards to help you experience a safe trading environment.

Our rules and policies

To promote a safe trading environment, we have rules and policies that help support government laws and regulations, and provide a positive and safe experience for both buyers and sellers.

All members are responsible for reviewing and understanding our policies and all applicable laws and regulations, as outlined in our User Agreement. If you violate our policies, your listings may be removed, and your buying and selling privileges could be restricted.

Benefits of our Feedback system

After you complete a transaction, we encourage you to leave Feedback to describe their experiences. Our Feedback system can help you decide whether you want to bid on a seller’s listing or accept a buyer’s bid. You can check a member's Feedback Profile by clicking the number next to their user ID or by going to the Feedback Forum.

How we can help protect your account

Fraudulent (spoof) email and websites, which are used to steal personal and account information, are one of the biggest threats to account security. It’s important for all members to be aware of the following:

• We will never ask you to provide sensitive information through email.

• We digitally sign every email that we send to you.

• If you suspect an email you’ve received is fraudulent, sign in to My eBay and check your messages. If we sent the email to you, it will also appear on the Messages section of My eBay.

Learn how to recognize and report spoof email and spoof eBay websites, or take our tutorial on spoof (fake) email.

Read more about ways that we help you protect your account, including steps you can take if you suspect that someone has attempted identity theft.

How we help protect your privacy

We use procedural and technical safeguards, including firewalls, encryption, and Secure Socket Layers (SSL) to help protect your personal information against loss, theft, and unauthorized access and disclosure by users inside and outside the company. We also use cookies, web beacons, and third party vendors to provide you with additional security.

To help protect the privacy of all members, members can only request contact information for other members if they're involved in current or recent transactions.

How we help you resolve transaction problems

If you encounter any transaction problems, we recommend communicating with your buyer or seller first. If you know the member's user ID, you can find their contact information, and discuss your concern. If you're unable to communicate with your buyer or seller or your partner doesn't help you resolve the issue, here's what you can do:

• As a buyer, follow the steps in What to do if you don't receive an item or it doesn't match the seller's description.

• As a seller, follow the steps in What to do when a buyer doesn’t pay.

• If you're still unable to resolve your problem with your purchase, contact us so we can help. Click the My item hasn't arrived yet, what do I do ? or What can I do when I get an item that's not as described? link and follow the instructions.