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Recognizing spoof (fake) eBay websites

Fake (also called "spoof" or "phishing") emails and websites try to look like they're from real companies. They're a common way criminals try to steal your personal information. When you get an email or visit a website that asks you for personal information, especially things like passwords and account numbers, be very cautious.

If you receive what you believe to be a suspicious or scam email, let us know by forwarding it to

If you find a fake website that is trying to steal personal information, report it by emailing the URL to

Signs that an email is fake

Fake emails often include the eBay logo and a fake eBay address in the "From" line (for example, "From:"). The email might have copied text from real eBay emails like notifications of problems with your account, Ask a question emails, or offers to become an eBay PowerSeller. But just because an email looks real doesn't mean it is. Here are some signs to watch out for:

Fake email Real eBay email

  • Fake emails often ask you to reply to the message with confidential information.

  • We won't ask you to provide confidential information by email.

  • They often have an urgent tone and threaten account suspension if you don't update your information right away.

  • If we need you to update your account or provide any information to eBay, we will always send a copy of our request to your Messages folder in My eBay. We’ll never ask you to email us your personal information.

  • They might include attachments.

  • Our emails never include attachments. If you receive a message with an attachment, don't open it.

  • They often have a generic greeting like "Attention eBay member."

  • Our emails usually greet you by the first and last name you registered on your eBay account, and your eBay username.

Recognizing real eBay web pages

Fake emails often include a link to a fake web page that looks very real. These fake pages are used by criminals to collect personal information. If you visit a page and you aren't sure whether it's really an eBay web page, especially if the page requests personal information from you, these tips can help:

Watch out for fake URLs (web addresses)
Even if the web address contains the word "eBay", it might not be an eBay website. Real eBay web addresses have "" in them. There won't be anything between the period and "ebay" and there won't be anything after the ".com" and the first forward slash (/).
Examples of real eBay addresses:
Examples of fake addresses:
If you're signing in with your eBay username and password, check that the web address starts with Look for the "s" in "https," which indicates that you're signing in to a secure server.
When in doubt, start at the eBay home page
If you want to sign in to eBay or enter personal information, the safest way is start at the eBay home page. Type in your browser and go from there.
Tip: Be sure and keep your web browser up to date. The latest versions of Internet Explorer and Firefox have built-in tools to protect you.

Make sure you're on a real eBay sign in page

Before you sign in to eBay, make sure you're really on our website by checking the web address (URL) on the sign in page. Other eBay companies and international sites have different web addresses for their sign in page.

Sign in web addresses for eBay and our other companies:

Site Web address


web addresses for our international sites

International eBay websites include letters that tell what country the site is associated with. For example, the addresses for eBay France contain .fr instead of .com, and the addresses for eBay Germany contain .de.

Contact Customer Service

To report a fake email, forward it to

Contact us

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Ask eBay members

Get help from other eBay members. Visit the eBay Community to post a question.