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Getting started on eBay

Welcome to eBay! We're glad you're here. We'll help you learn how to get started, how you're protected, and how to get help when you need it.

Help topics

Basics

Getting started
eBay is your place to buy what you want, sell what you have, and make a few friends while you're at it.


Using eBay's mobile apps on your smartphone
Get our mobile app for your phone to browse and buy items on the go, as well as sell items with select apps.


Keeping you safe on eBay
We provide built-in safeguards to help protect you each time you buy and sell.

Getting help

Getting help on eBay
Learn how our online help, tutorials, and community forums can answer your questions.


Getting help from our community resources
Find out how to connect with other members of the eBay community to discuss topics and questions.


Contacting eBay Customer Support
Find out how to contact us if you need help.


Resolving transaction problems in the Resolution Center
If you have a problem with a purchase or sale, learn how to communicate with your trading partner or work it out in our Resolution Center.


Sending us suggestions
Have a suggestion on how we can improve our site? We'd love to hear about it.

Resources

eBay glossary
Wondering what a particular eBay term or icon means?


eBay acronyms
You'll find these common abbreviations in item listings and on community discussion boards.


eBay for users with special access needs
Find out more about how we're making sure everyone who wants to use eBay can do so.


Recommended web browsers
eBay is designed to work with most modern web browsers.


Summary of our Privacy Policy
Learn the key concepts of our full Privacy Policy.


A letter from our founder
Read about the values that continue to guide us today. 

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Center to post a question.