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Managing cookies
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Cookies are bits of information associated with your account that are saved on your computer to make your online experience quicker and easier. You can decide whether or not to accept cookies, but in most cases, we recommend that you do. 

If you have concerns or want to know more, you can learn more about how we safeguard the information in cookies.

How do cookies work?

Your browser retrieves small files of information, called “cookies,” from your computer to provide services to you and make your online experience more convenient. For example, we use cookies to recognize you when you sign in, to remember your preferences, and to allow you to navigate the site without having to keep reentering your password.

Flash cookies are another kind of cookie we use for security. When you sign in, we create a Flash cookie that gives your computer a unique ID. The next time you sign in, the Flash cookie confirms your computer as a trusted source.

Do I need to change my Web browser's cookie setting?

Probably not— most cookies are "session cookies" that automatically disappear from your hard drive once you sign out or close your Web browser. The cookies that stay on your computer identify you to the site when you return, so you can continue where you left off. Without the cookie file, we wouldn't recognize you when you came back, so you'd need to reenter your data each time.

You should only need to delete cookies from your computer if you receive an error message saying that your browser is rejecting cookies.

Accepting or deleting cookies in your Web browser

Each type of Web browser has its own way of managing cookies. The information below provides instructions for managing cookies on eBay-recommended Web browsers

To make sure eBay’s features (including signing in) work properly:

  • Check that your Web browser is set up to accept cookies.

  • Be familiar with how your Web browser manages cookies, including how to delete cookies

Internet Explorer 7

To accept cookies on Internet Explorer 7:
  1. From the Tools menu of your browser's Task Bar, select “Internet Options.”

  2. Click the Privacy tab.

  3. Move the slider to medium.

  4. Click the Sites button and search for "ebay.com" in the list of "Managed Web Sites."

    • If eBay is blocked, highlight eBay and click Remove.

    • In the "Address of Web site" box, enter "ebay.com" and click Allow.

  5. Click OK.

To delete cookies on Internet Explorer 7:
  1. From the Tools menu of your browser's Task Bar, select “Delete Browsing History.”

  2. Click Delete Cookies.

  3. Click OK.

Internet Explorer 6

To accept cookies on Internet Explorer 6:
  1. From the Toolsmenu of your browser's Task Bar, select “Internet Options.”                                                                 .

  2. Click the Privacy tab.

  3. The default setting is medium, which allows you to accept cookies. To change this setting, move the slider to the setting you want. If your setting is set to Custom, click the Advanced button and choose “Accept Cookies.”

To delete cookies on Internet Explorer 6:
  1. From the Toolsmenu of your browser's Task Bar, select “Internet Options.” 

  2. On the General tab, click Delete cookies.

Mozilla Firefox 1.5

To accept cookies on Mozilla Firefox 1.5:
  1. From the Tools menu of your browser's Task Bar, select “Options.”

  2. Click the Privacy icon, and then click the Cookies tab.

  3. Verify that "Allow sites to set cookies" is selected, or select which cookies will and won't be saved by selecting other options.

To delete cookies on Mozilla Firefox 1.5:
  1. From the Tools menu of your browser's Task Bar, select “Options.”

  2. Click the Privacy icon, and then click the Cookies tab.

  3. Click the Clear Cookies Now button, or select which cookies will and won’t be saved by selecting other options.

Apple Safari 2

To accept cookies on Safari 2:
  1. Select Safari from the top menu and select “Preferences.”

  2. Click the security icon (lock).

  3. Under Accept Cookies, click the Always button, or you can limit cookies by selecting “Only from sites you navigate to.”

To delete cookies on Safari 2:
  1. Select Safari from the top menu and select “Preferences.”

  2. Click the security icon (lock).

  3. Click the Show Cookies button.

  4. Click the Remove All button, or you can limit cookies by selecting “Only from sites you navigate to.”

Notes:  

- MSN® TV Users  (formerly known as WebTV®): You may not be able to delete your cookies through your browser. Try unplugging your unit to clear your cookies. If that doesn't work, contact MSN TV Customer Support.

- AOL Users: To delete cookies, follow the instructions in the AOL online Help for deleting Temporary Internet Files.

Managing Flash Cookies

As with browser cookies, we recommend you don’t delete Flash cookies. If you delete Flash cookies, you may need to enter verification information more frequently for security reasons.

If you need to delete Flash cookies for technical or security reasons, or to eliminate browser slowness, here's what to do:
  1. Go to the Settings Manager for Adobe Flash Player. (If you aren't taken to a Web site, it means you don't have Adobe Flash Player. In that case, contact the support center for your Flash software.)

  2. Click the Web sites whose cookies you want to delete.

  3. Click Delete website.

Contact Customer Support

If you're looking for more help or have a question to ask, please contact us.

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