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  Home > Help >Membership & account>Managing your account>Creating a secret question
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Creating a secret question

New members can create a secret question when they register. If you forget your password, answer your secret question and you'll be able to change your password quickly. If you don't have one, you can create a secret question now.

To create or change your secret question:
  1. Click My eBay at the top of most eBay pages.

  2. Click the Account tab.

  3. Click the “Personal information” link on the left side of the page.

  4. In the Account Information section, click the “Edit” link to the right of “Secret question.”


  • Select question you can answer easily but that will be difficult for others to guess. Treat your secret question like any other confidential information—don't share it.

  • For security purposes, you might try using an incorrect or irrelevant answer to the question. For example: If your secret question is "What is your favorite food?" you might choose "spinach" for your answer—actually your least favorite food.

  • If you create your own secret question, choose one that doesn’t have an obvious answer.

If you forget the answer to your secret question: We'll send you an email telling you how to create a new password. Your current password will remain active until you create a new one.

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