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Changing your communication preferences
In this article
In this article


We notify you as soon as anything happens with your account, such as when someone outbids you, or when an item has sold. For security reasons, we always send these notifications to you.

You can also choose how and when you get other types of notifications.

Setting your communication preferences

To set your communication preferences:
  1. Go to My eBay > Account > Communication Preferences.

  2. To see all of your communication preferences, click Show all.

  3. Set or change your preferences.

Not getting notifications even after you've set your preferences?

Try checking your junk mail folder. You can also find messages by going to My eBay and clicking Messages.

Choosing how we notify you

Change or update your preferred notification method in Delivery Options.

  • You automatically receive notifications by email at your registered email address.

  • To select a different email address for receiving notifications, click Edit next to your registered email address.

  • Choose to receive HTML or text-only email messages.

  • Subscribe to receive instant message text alerts on your mobile device. Click Subscribe next to IM and follow the instructions. Learn more about getting alerts about items.

Getting too much mail from us?

For many types of messages, you can choose how often we notify you.

When the Real-time option is gray next to Buying Activity, we automatically send these notifications in real time, and you don't have other options.

Tip: You can choose not to receive promotional emails. Make your selections in the Promotions and Surveys section at the bottom of the page, and then click Save.

Buying and selling notifications

  • In the Buyer and Seller sections, you can choose how and when you're notified about your buying and selling activity.

  • We automatically set all your selections at Real-time, but you can change them here.

  • Best Offer notifications are automatically sent in real time and can't be changed.

General communication preferences

In this section, you can choose to be notified when:

Changing your promotion and survey preferences

  • We can send you email or text message notifications about special promotions, such as great deals, special events, discount coupons, or other special opportunities. We can even call you with phone updates.

  • We also occasionally send surveys to our members to help improve the experience on eBay.

  • You can choose to receive these types of notifications in the Promotions and Surveys communication preferences.

To change your promotion and survey preferences:
  1. Go to My eBay > Account > Communication Preferences

  2. Click the Show link in the Promotions and Surveys section.

  3. To receive surveys from eBay, select the check box next to eBay surveys and research. To stop receiving surveys, clear the check box.

  4. To receive text message or multimedia messages, select the check box next to SMS/MMS updates and promotions.

  5. Make your selections and then click Save.

Updating your eBay account info

Want to change your account information?
  1. Go to My eBay > Account.

  2. To update your account information, choose the appropriate link.

Learn more about changing your account information.

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