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Changing your account information
In this article
In this article


You can manage your account information and settings in My eBay. Click My eBay at the top of most eBay pages.

Change your personal information

You can change your personal information, including your user ID, email address, password, secret question, phone number, profile, and PIN, from the Personal Information section of My eBay.

To change your personal information:
  1. Go to My eBay

  2. Click the Personal Information link.

  3. Click Edit next to the information you want to update.

Tips

  • Don't use a fax or pager number as your telephone number.

  • If you change your email address, you need access to the new email address to complete the process. The new address takes effect immediately.

  • Email addresses that automatically forward to another email address may cause emails from us to be blocked or sent to your junk mail folder.

Change your address

You can change your registration, payment, or primary shipping address from the Addresses section of My eBay.

To change your addresses:
  1. Go to My eBay > Account

  2. Click Addresses.

  3. Click Change next to the address you want to update.

You can change your email address from the Personal Information section of My eBay.

To change your email address:
  1. Go to My eBay > Account

  2. Click Personal Information.

  3. Next to Registered email address, click Edit.

Change your communication preferences

You can change which notifications you receive and how often you receive them from the Communication Preferences section of My eBay.

To change your communication preferences:
  1. Go to My eBay > Account

  2. Click Communication Preferences.

  3. Click Show All at the top of the page to see your current settings and change your preferences.

Manage your PayPal account

You can view and update your PayPal account information on the PayPal Account section of My eBay.

To view and update your PayPal account information:
  1. Go to My eBay > Account

  2. Click PayPal Account. Learn how to link your PayPal and eBay accounts.

If you have a PayPal question, please contact PayPal Customer Support.

Manage your seller account

You can check your balance, change your automatic payment method or credit card information, make a onetime payment, and more from the Seller Account section of My eBay.

To view and update your seller account information:
  1. Go to My eBay.

  2. Click the Account tab.

Manage subscriptions

You can subscribe to any of eBay's advanced selling tools, including Selling Manager and Sales Reports from the Subscriptions section of My eBay.

To manage your subscriptions:
  1. Go to My eBay > Account

  2. Click Subscriptions.

Create a PIN

You can create a telephone PIN in My eBay.

To change or create a telephone PIN:
  1. Go to My eBay > Account

  2. Click Personal Information .

  3. Next to Telephone PIN, click Create or Edit and make your changes.

Retrieve passwords

If you forgot your password, here's how to reset it.

If you forgot your user ID, try signing in with the email address associated with your account.

Contact Customer Service
If you're looking for more help or have a question to ask, please contact us.
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