Gift Cards: Frequently asked questions

Is there a way to view the remaining balance of a gift card or gift certificate?

You can check your gift card balance by calling (866) 914-8078.

Is a PayPal account required to redeem an eBay gift card?

Yes. If you do not have a PayPal account, you must open one to redeem your gift card. You can create a PayPal account at any time, even after you've won an item on eBay.

To use an eBay gift card, you are also required to link a bank account or credit card to your PayPal account, or apply and get approved for an eBay MasterCard, a PayPal Plus Credit Card, or PayPal Buyer Credit.

What can be purchased with eBay gift cards?

Almost anything listed on eBay can be purchased with your eBay gift card. The only requirement is that the listing must include PayPal as an accepted payment method, because you'll need to log into PayPal on checkout to redeem your gift card or certificate.

What if my purchase costs less than the amount of my gift card?

Here's how you can use your gift card balance to buy items on eBay:

  1. Enter your 13-digit redemption code at checkout. You can also find your redemption code by going to the "My Money" section on your PayPal profile page.
  2. Click "Apply," and your gift card balance will be applied to your purchase.
Is there a way to replace a lost eBay gift card?

Lost, stolen or damaged gift cards will not be replaced except in limited circumstances or where required by law, and only if the gift card has never been used and with proof of purchase as required by PayPal. A processing fee may apply.

If you have already used a portion of your gift card, the remaining balance is attached to your PayPal account and can be applied to future purchases, even if you lost the card. To view the balance and redemption code for an eBay gift card that you've used before, follow these steps:

  1. Log in to your PayPal account.
  2. Click the Profile tab.
  3. In the Financial Information column, click "Gifts and Discounts" to see your gift card balance.
Where can eBay gift cards be purchased?

You can buy them on, at, or at select retail stores that sell gift cards.