General Help and FAQ

The main eBay Help section contains extensive online help information for users across all eBay sites, including eBay Motors. One of the features of eBay is its FAQ (Frequently Asked Questions) pages, on a variety of topics. Follow the links below to explore Help topics on eBay.

• For Sellers
  • How do I find out how my auction ended?
  • Can I change my item's description or category?
  • Can I change my item's starting price or quantity?
  • How can I end my auction immediately?
  • Why doesn't my item show up right away?
  • How are bid increments determined?
  • What do I do if I can't contact the seller/buyer by e-mail?
  • What if the high-bidder backs out?
  • How much does it cost to sell ?
  • How do I "dress up" my listings with colored fonts like other sellers?
  • How do I pay eBay?
  • How do I put pictures in my listings?
  • What happens if my item doesn't sell?
  • What is a "Reserve Price Auction?"
  • What happens if the reserve price is not met?
  • Can I edit my item after the auction starts?

• For Bidders
  • How do I find out how my auction ended?
  • What do I do if I can't contact the seller/buyer by e-mail?
  • What if the seller doesn't want to sell anymore?
  • Why is my bid not showing up?
  • Every time I make a bid, it says I was outbid immediately. What's wrong?
  • I bid against myself, and yet the bid iong?
  • I bid against myself, and yet the bid increased. Why?
  • Can I reduce or retract my bid once it has been placed?
  • Can I increase my maximum bid after I've placed a bid?
  • Why was I outbid by less than the bid increment?
  • Why is my Dutch auction bid not being accepted?
  • What is a "Reserve Price Auction?"
  • What happens if the reserve price is not met?

• For All Registered Users
  • I registered. Why does it still say I am an unregistered user?
  • I never confirmed my registration. What should I do?
  • I have forgotten my user password. What do I do?
  • How do I change my User Id?
  • How do I change my e-mail address?
  • How do I change my address or phone number?
  • I was very pleased/unhappy dealing with someone; what should I do?
  • What does the number next to a person's name mean? And why is there a star?
  • Why did my feedback rating change? I have no new comments.
  • What is eBay's policy with respect to users of anonymous e-mail?
  • What is a Reserve Price Auction?
  • What is a Private Auction?
  • What is a Dutch Auction?