Get repairs you can trust

This service is designed to make the process of servicing your watch as seamless as possible. Servicing is handled from start to finish by Stoll & Co., a trusted partner. To get started, simply fill out the inquiry form linked on this page. Once your form is submitted with details about your watch, Stoll & Co. will review the information and contact you within 48 hours with detailed instructions for shipping your timepiece. After receiving your watch, Stoll & Co.’s watchmakers and staff will complete a full diagnostic evaluation, provide a service estimate for your approval, perform the approved work, and return your watch to you.

Stoll & Co. provides expert servicing for virtually all types of watches. This includes complete maintenance, repair, and restoration for mechanical and quartz timepieces—ranging from battery replacements and routine service to full overhauls. Their state-of-the-art refinishing department can perform all types of case and bracelet refinishing to restore your timepiece to a like-new condition. Please include details in your inquiry form to ensure your product is eligible for servicing.

While Stoll & Co. services most timepieces, certain watches cannot be repaired due to construction limitations or unavailable replacement parts. This may include brands such as Timex and Swatch, as well as some early quartz, electric, and tuning fork movements. If a watch cannot be serviced, you will be notified after evaluation.

All servicing is handled by Stoll & Co., a trusted eBay partner, that specializes in luxury watch repairs and restorations.

Stoll & Co. is a leading independent provider of professional watch repair and restoration services, trusted by manufacturers, retail jewelers, enthusiasts, and collectors worldwide. They are recognized experts in the watch industry, bringing centuries of technical expertise and craftsmanship to every timepiece they handle.

The sender is fully responsible for arranging and covering all shipping and insurance costs when sending a timepiece to Stoll & Co. Once the watch is received by Stoll & Co., it will be covered under their standard insurance policy and return shipping procedures.

When shipping your watch to Stoll & Co., coverage is the responsibility of the sender and should be insured through your chosen carrier. Your watch is covered under Stoll & Co.’s standard insurance policy while it is in their possession and during return shipping.

Simply submit your interest via this form, and the Stoll & Co. team will review the information and contact you within 48 hours with detailed instructions for shipping your timepiece.  Once your watch is received, their team will complete a diagnostic evaluation and provide a service estimate. Upon your approval, servicing will begin, and Stoll & Co. will manage the process through completion and insured return shipment.

Once your timepiece arrives at Stoll & Co., it is carefully received, logged, and assigned a unique RFID tracking code. The watch then undergoes a detailed diagnostic evaluation. Expert watchmakers assess the movement, case, and overall functionality to identify any issues. You will receive a service estimate via email, and work begins upon approval.

After approval, the movement is fully disassembled. Each component is ultrasonically cleaned to remove debris and residue. Worn or damaged parts are repaired or replaced as needed, and the movement is lubricated and precisely regulated to ensure optimal performance. If case restoration or refinishing is requested, it is completed during this stage.

Once servicing is complete, the watch is reassembled with new gaskets installed. Water-resistant models undergo pressure and vacuum testing to verify water resistance.

Before return shipment, the timepiece undergoes final testing, including timekeeping accuracy, power reserve validation, and a two-step quality control inspection. The watch is then securely packaged and shipped back fully insured.

Servicing times can vary depending on the complexity of the service required. Once your timepiece has been assessed, Stoll & Co. will provide a quote and estimated timeline. Typical service turnaround is approximately 3-4 weeks for quartz full service and 6–8 weeks for mechanical full service, though timing may vary based on the specific work and parts required.

Yes, Stoll & Co. will provide tracking information and updates throughout the servicing process to keep you informed, such as when your watch arrives, when your estimate is ready and when your timepiece is ready to be returned to you. You will also be informed if there are any delays in the repair service, such as parts delay. Please email our partner at status@americaswatchmaker.com with your name and tracking number, and a representative from the Stoll & Co. team will be in touch with a status update within 72 hours of your request.

If you are not satisfied, please contact Stoll & Co. directly to discuss your concerns. They are committed to ensuring customer satisfaction and will work with you to resolve any issues.