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eBay’s response to COVID-19

COVID-19 is creating unprecedented challenges for eBay’s small business sellers across the country and around the world. We’re monitoring the situation closely and our eBay community—our buyers, sellers and employees—remains our top priority.

This page includes details about how eBay is protecting our community in this difficult time.

We will update this page as the situation evolves—please check back for new information.

How to get customer service help

Despite temporary service changes brought on by the impact of Covid-19, eBay customer service remains open for business with thousands of colleagues working to serve our customers. While we work to restore phone support—sellers should start to see improvement by the end of the week—there are a number of alternative ways to get the help you need:

  • If you are a seller, our site is your best starting point. And whether you have questions about invoices or payment methods, or if you need to cancel or refund a transaction, nearly all your customer support requests can be addressed quickly and efficiently here.
  • If you are a buyer, our online Help portal is an easy-to-use one-stop-shop for most questions and support needs. Here you can contact our Customer Support. The team is working around the clock and will get back to you within 24 hours.

Thank you for your patience as we adjust how we support our customers and employees during this challenging period.

Buyers: What you should know

eBay is blocking or removing items on our marketplace that make false health claims related to COVID-19. We are also blocking or removing listings that may violate laws or regulations, eBay policies, or that offer unfair pricing for our buyers. Items being blocked include:

  • Health care masks including N95/N100 and surgical masks
  • Hand Sanitizer/Gel
  • Disinfecting Wipes

We are also restricting the listing of the following items:

  • Toilet Paper
  • Diapers
  • Baby Formula
  • Baby Wipes
  • Tampons

Should you see an item that violates our policies, please don’t hesitate to report it.

Despite the local measures being put in place to deal with COVID-19, most eBay transactions are occurring without impact. The eBay team is in contact with our shipping partners, and to date, USPS, UPS and FedEx are reporting that USA domestic deliveries are largely continuing as usual.

Sellers: How to get updates about running your business

eBay is powered by small and medium businesses and we know that these sellers are facing particular challenges at the moment. Find the latest updates from eBay—including details of seller support, protections and shipping updates—on our Seller News page. And, we encourage sellers to connect with us and each other on the Community boards.

Stay safe. Stay informed.

The health and safety of our community is most important. Stay up to date and informed on ways to protect your health with sources such as the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and your local health department.

Thank you.

Like so many companies, we are doing everything in our power to help our community navigate these uncertain times. We ask that you are patient with us and each other, and treat everyone with kindness. While this situation is unprecedented, we are optimistic that all of us will ultimately emerge stronger and more resilient.

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