SquareTrade Can Help You Resolve Disputes
We have been hard at work trying to make eBay easier to use and a safer place for buying and selling. The overwhelming
majority of eBay transactions occur without any problems. Frequently, a simple misunderstanding can be cleared up with a polite
conversation. eBay wholeheartedly encourages open and honest communication.
On rare occasions, trading partners can benefit from the help of third parties to keep the dialog going and to resolve
their disagreements. About a year ago we conducted a two-week pilot program for on-line dispute resolution services to get
a better understanding of whether this type of service would be useful to the eBay community. We received positive responses
about the pilot and we also gained further insight about how an on-line dispute resolution service could be further improved
to benefit the eBay community.
We are now conducting a further three-month pilot program on on-line dispute resolution.
SquareTrade, an independent on-line dispute
resolution company, will conduct this pilot. SquareTrade has used the learnings from the earlier pilot program to implement
a sophisticated web-based technology, supported by a network of over 150 mediators to provide dispute resolution services
in an efficient and effective manner.
SquareTrade will provide this service to eBay users free of charge during the pilot. Both the buyer and seller must agree
to use SquareTrade in order for the dispute to be mediated. The process will initially be available for disputes involving
items transacted on eBay having a value in excess of $100. During the course of the pilot, we will evaluate whether to
provide this service to other transactions as well.
For more information about SquareTrade and on-line dispute resolution, please
As always, we encourage you to get to know your trading partners. Read about their reputations in the
Feedback Forum. Talk to each other by
email or on the Discussion Boards. If a disagreement
does arise, we hope you'll consider using this service.