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How-It-Works

How it works

The Global Shipping Program (GSP) takes the complexity out of shipping internationally, bringing your business to markets around the world.


When you sign up for GSP and an eligible item sells abroad, simply ship it to eBay's Global Shipping Center in Kentucky, and the Program takes care of every step until that item reaches its buyer.

Make your listings eligible for GSP

Offer GSP in your listings

Customize your international shipping options

Overview

Why GSP makes sense
The Global Shipping Program takes care of the details

Selling internationally is hassle-free with the Global Shipping Program.

Eligible listings are automatically available to millions of buyers in more than 100 countries. It's no surprise GSP sellers have seen their sales increase by up to 15%.*

GSP handles everything that makes selling abroad so difficult, including arranging international shipping, completing customs forms, and handling import fees, which are paid by buyers at the time of purchase.

Sellers love GSP because it gives them the protection of

  • End-to-end tracking. Keep an eye on your item all the way to your buyer's front door.
  • Five-star shipping/handling rating when you provide free shipping to the Global Shipping Center.
  • Five-star shipping-time rating when you ship with same-day or one-day handling.
  • Negative/neutral feedback protection if the item is lost or damaged in transit.

Eligibility
Sell with confidence to shoppers in over 100 countries—and counting!

Ready to sell with the Global Shipping Program? Check your eligibility.

Seller eligibility for the Global Shipping Program is simple. Sellers must

  • have a US seller rating of standard or above.
  • comply with all applicable laws and regulations under the eBay User Agreement.

The Global Shipping Program automatically identifies your eligible items

  • The item must be physically located in the US.
  • The item must be listed for sale on eBay.com.
  • The item must be listed in a category supported by the Program. See restricted categories.
  • PayPal must be the only accepted payment method.
  • The delivery address must be a residence or street address.
  • The item and packaging must be within the size and weight limits.

Learn how GSP can help you grow your business around the world.

Why buyers love it
Already selling overseas? Let the Program help you make the most of international markets.

The Global Shipping Program expands buyers' horizons.

Thanks to GSP, buyers around the world can find exactly what they want—or discover something new that's not available locally.

And buyers love the protections the Global Shipping Program offers, including end-to-end tracking and no surprise fees on delivery.

Eligibility

Eligible countries

Through the Global Shipping Program, you can sell to the following countries:

  • Aruba
  • Antigua and Barbuda
  • Australia
  • Austria
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Belize
  • Bermuda
  • Bolivia
  • Brazil
  • Brunei Darussalam
  • Bulgaria
  • Cambodia
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Grenada
  • Guadeloupe (French)
  • Guatemala
  • Guernsey
  • Guiana
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kuwait
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Malaysia
  • Maldives
  • Malta
  • Martinique (French)
  • Mexico
  • Monaco
  • Montserrat
  • Netherlands
  • New Zealand
  • Nicaragua
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Reunion (French)
  • Romania
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • Ukraine
  • United Arab Emirates
  • United Kingdom
Restricted categories

Items listed in any of these restricted categories are currently not supported by the Global Shipping Program due to export limitations or restrictions identified by a global shipping provider.

  • Business & Industrial > Heavy Equipment
  • Business & Industrial > Heavy Equipment Attachments
  • Business & Industrial > Websites & Business for Sale
  • Cell Phones & Accessories > Smart Watches
  • Coins & Paper > Virtual Currency
  • DVDs & Movies > Storage & Media Accessories
  • eBay Motors > Vehicles (Note: Parts & Accessories are supported by the Global Shipping Program)
  • Gift Cards & Coupons
  • Health & Beauty > Fragrances
  • Home & Garden > Fresh Cut Flowers & Supplies
  • Pet Supplies > Backyard Poultry Supplies
  • Pet Supplies > Other
  • Real Estate
  • Specialty Services, with the exception of:
    • Specialty Services > Custom Clothing & Jewelry > Hats, Handbags & Accessories
    • Specialty Services > Custom Clothing & Jewelry > Jewelry
    • Specialty Services > Custom Clothing & Jewelry > Other
  • Sporting Goods > Other
  • Stamps > Other
  • Tickets & Experiences
  • Travel, with the exception of:
    • Travel > Luggage
    • Travel > Luggage Accessories
    • Travel > Maps
    • Travel > Travel Accessories
  • Video Games & Consoles > Prepaid Gaming Cards
  • Wholesale & Bulk Lots

Note: This is not a full list of unsupported categories. If the category you're listing in doesn't support the Global Shipping Program, you'll see an alert when you create your listing.

Prohibited items

Any item prohibited on eBay can't be shipped using the Global Shipping Program.

Other items prohibited by the Global Shipping Program include:

  • Obscene material
  • Child pornography
  • Hate propaganda
  • Narcotics (including controlled substances)
  • Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travelers checks, securities, certificates, and other negotiable items)
  • Weapons (including firearms, knives, etc.)
  • Tobacco
  • Medical materials
  • Biological specimens
  • Perishable items
  • Liquids, liquefiable substances, and powders
  • Animals
  • Human body parts
  • Plants
  • Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
  • Radiological devices
  • Dangerous goods
  • Alcohol, including samples
  • COD shipments
  • Furs, fur clothing, fur-trimmed clothing
  • Jewelry, gold, or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions
  • Live, replica, or inert munitions
  • Fine arts
  • Cosmetics (including perfume)
  • Parcels that exceed maximum package size and/or weight limits imposed by global service provider
  • Any type of air, gas or liquid in a compressed container
  • Lasers
  • Radar busters
  • Bows, crossbows, arrows
  • Seeds
  • Chemistry sets
  • Nutritional supplements, neutraceutical
  • Plant fertilizers, nutrients

To learn more about restrictions on shipping internationally, review our International trading policy.

Item eligibility

To be eligible for the Global Shipping Program

  • Your item must be physically located in the US.
  • Your item must be listed for sale on eBay.com.
  • Your item must be listed in a category that is supported by the Global Shipping Program.
  • PayPal must be the only accepted payment method in your listing.
  • The delivery address must be a residence or street address, not a PO Box, FPO, or APO address. (Exception: PO Box addresses to the following countries are allowed)
    • Bahrain
    • Brazil
    • Canada
    • China
    • Kuwait
    • New Zealand
    • Qatar
    • Saudi Arabia
    • Switzerland
    • Thailand
    • United Arab Emirates
  • Your package must not exceed the stated maximum scale weight or volumetric weight:
    • Scale weight (in lbs.) is determined by measuring the package's weight on a scale
    • Volumetric weight is determined using the following formula: (length x width x height) / 166
  • The stated length must be the longest dimension of the package
  • The package must not exceed the stated maximum "dimensions sum," which is determined using the following formula: 2 x (width + height) + length, where "length" is always the longest dimension of the package
  • Be sure to add correct weights and dimensions to your listings to avoid delivery delays. Learn How.
Country Maximum weight (lbs) Maximum length (in) Maximum DIM weight
Bahrain, Belgium, Cyprus, Ireland, Israel, Italy, Japan, Kuwait, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Saudi Arabia, Spain, Sweden, Ukraine, United Arab Emirates, United Kingdom 66 66 118
China 66 108 130
Switzerland 66 72 132
Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia 88 66 165
Malaysia, Thailand 150 66 224
Australia, Hong Kong, Indonesia, Philippines, Singapore, South Africa, South Korea, Taiwan 150 108 130
Canada 150 108 165
Antigua and Barbuda, Aruba, Barbados, Bangladesh, Belize, Bermuda, Bolivia, Brazil, Brunei Darussalam, Cambodia, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guyana, Gibraltar, Grenada, Guadeloupe (French), Guatemala, Guernsey, Honduras, Iceland, Jamaica, Jersey, Jordan, Liechtenstein, Luxembourg, Macau, Maldives, Martinique (French), Mexico, Monaco, Montserrat, Nicaragua, Oman, Pakistan, Panama, Paraguay, Peru, Reunion (French), Saint Kitts and Nevis, Saint Lucia, Sri Lanka, Trinidad and Tobago, Turks and Caicos Islands 150 118 173

Your item's sale price, excluding shipping and handling, must not be more than

Country Price
Dominican Republic, El Salvador $200
Antigua and Barbuda, Aruba, Belize, Dominica, Grenada, Montserrat, Philippines, Saint Kitts and Nevis, Saint Lucia, Turks and Caicos Islands $500
Chile, Costa Rica, Guatemala, Honduras, Trinidad and Tobago $1,000
Colombia, Kuwait $2,000
All other countries $2,500
Adding-More-Cou

Add more countries

Many users have previous international shipping exclusions.

Follow these steps to add more countries and sell far and wide

  1. Open My eBay.
  2. Click the Account tab, and then click Site Preferences.
  3. In the Selling Preferences section, scroll to Shipping preferences, then click the Show link.
  4. Click the Edit link next to Exclude shipping locations from your listings.
  5. In the Global Shipping Program settings section near the bottom, select the Override my shipping exclusions for Global Shipping Program eligible items check box.
  6. Save changes.

More information

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  • Shipping exclusions

    Any exclusions you create will also apply to your Global Shipping Program eligible listings.

    To manage shipping exclusions on an individual listing

    1. Be sure that you have cleared the Override my shipping exclusions for Global Shipping Program eligible items check box in My eBay.
    2. In the listing form, go to the Add shipping details section.
    3. Scroll to International shipping. Select Send it to the Global Shipping Center, and the rest will be taken care of for you check box. If you are unable to check the box, the listing category is not eligible.
    4. Click the create exclusions list to create shipping exclusions for this listing. If you already have exclusions, click the Edit exclusions list to make changes.
    5. Select the regions or countries you want to exclude.
    6. Click Apply to save the exclusions for this listing.
  • Shipping and tracking your item

    When you create a shipping label on eBay, tracking information is automatically uploaded to My eBay. If you don't use an eBay-generated shipping label, add the tracking number manually.

    Once you print an eBay shipping label or upload the tracking number, eBay generates a global tracking number, which will appear in My eBay and on the Order details page along with the buyer's name and the address of the Global Shipping Center.

    Important things to keep in mind

    • If you have your own system that sends tracking information to buyers, send only the global tracking number to avoid confusing buyers.
    • If you create your own shipping label, include a reference number. Find the reference number on the Order details page along with the buyer's name and the address of the Global Shipping Center.
    • If you purchase USPS insurance, it protects you against any loss or damage to the package only until it reaches the Global Shipping Center. ShipCover insurance isn't available for Global Shipping Program shipments to the Global Shipping Center.
    • If you purchase signature confirmation when for your item, the confirmation will come when the item is received at the Global Shipping Center, not when it's received by the buyer.
    • Although you're responsible for getting the package safely to the Global Shipping Center, in general you won't be responsible if the item is damaged or lost during international shipping. For additional information, see the Global Shipping Program policies and FAQs. Undeliverable items may not be returned to you.

    Note: With the exception of shipments to Canada, delivery to PO Boxes is not supported by the Global Shipping Program. Shipments to APO or FPO addresses.

    When you upload tracking information, we notify the buyer by email that the item has shipped and we include the global tracking number. The global tracking number is also visible to the buyer on the Order details page and in My eBay.

  • Buyer charges

    When international buyers view your listings, they'll see both shipping charges and estimated import charges.

    Insert image

    At checkout, the buyer sees the final charges, including the item price, shipping charges, and the import charges.

    image

    Shipping charges include any US shipping charges you specify, as well as applicable international shipping, handling, and other fees.

    Import charges include applicable customs duties, taxes, brokerage, and other fees.

    You receive the item price and your specified domestic shipping and handling charge directly from the buyer.

    You can review the buyer's charges on the Order details page.

  • Seller fees

    • There is no fee to join the Global Shipping Program.
    • Your final value fee is based on the final price of the item, shipping charges to the Global Shipping Center, and any other amounts you may charge the buyer. Sales tax is not included.
    • Standard eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments.

  • Customizing international shipping

    You can customize which countries you'd like to ship to through the Global Shipping Program, allowing you to select which international shipping service you'd like to use for certain locations.

    For example, you can set your preferences to ship to Canada through a standard carrier that provides international service, but still use the Global Shipping Program for the remaining eligible countries.

    To customize your Global Shipping Program preferences by country

    • Go to My eBay > Account > Site Preferences.
    • Click Show to the right of the Shipping Preferences section.
    • Click Edit to the right of Offer the Global Shipping Program.
    • Select the Allow me to customize international shipping by country checkbox.
    • Click Submit.
    • In the International shipping section of your listing, select the shipping services you'd like to use for specific countries. You can add up to 4 international shipping options in addition to the Global Shipping Program.

    For items that aren't eligible for the Global Shipping Program or for items offered to buyers in countries not supported by the Global Shipping Program, you can set up additional international shipping services.

    To provide shipping services to countries not supported by the Global Shipping Program

    • Go to the International shipping section of the listing form.
    • Update your selection in the No additional international shipping dropdown menu.
    • You can add up to 5 international shipping options.
  • Opting out

    Should you choose to opt out of the Global Shipping Program, you must wait 24 hours before renewing your enrollment.

    To opt out of the Global Shipping Program

    • Go to My eBay > Account > Site Preferences.
    • Click the Show link to the right of the Shipping Preferences section.
    • Click the Edit link to the right of Offer the Global Shipping Program.
    • Click Opt Out.
    • Review the information. If you still wish to opt out, click Continue to opt out.
    • If you'd like to opt out of the Global Shipping Program but must wait 24 hours, you can still remove your active listings from the Global Shipping Program right away.

    To remove a single active listing from the Global Shipping Program

    • Go to My eBay > Activity > Sell > Active.
    • Select the listing you'd like to change.
    • In the Edit dropdown menu, select Edit selected.
    • In the Add shipping details section, click the Edit selected policy link.
    • In the International shipping section of the Edit shipping policy dialogue box, clear the Send it to the Global Shipping Center, and the rest will be taken care of for you box.
    • Save and confirm your changes.

    To remove all active listings from the Global Shipping Program

    • Go to My eBay > Activity > Sell > Active.
    • In the Edit dropdown menu, select Edit all listings.
    • In Edit listings, select all of your listings by checking the box at the top of the left column.
    • In the Edit dropdown menu, select Shipping policy.
    • In the Edit business policies dialogue box, select Change to from the Shipping policy dropdown menu, and then click the edit link next to the shipping policy name.
    • In the International shipping area of the Edit shipping policy dialogue box, clear the Send it to the Global Shipping Center, and the rest will be taken care of for you box.


Global Shipping Program Best Practices

Global shipping program tip sheet

Make the most of the global market with this helpful guide.

#

Sellers big and small succeed with GSP

Petco: eBay seller since 2013

"The Global Shipping Program increases a brand's exposure in countries beyond the US, and with no additional effort! It's a win-win for your business and eBay."

Buzz Bookstore: eBay seller since 2005

"Can I just say how pleased I am with the program? I've been using it for about 6 months now and I've definitely seen a financial benefit."

Cardboard Legends: eBay seller since 1998

"This is one of the best things eBay has implemented... our international sales are up because of it."

ecomElectronics: eBay seller since 2006

"Within 24 hours we received more than 130 orders from international buyers!"

  • I just sold an item with the Program. What do I do next?

    When a GSP item sells you simply ship the item to the Global Shipping Center in Kentucky. The GSP takes care of the rest. This includes filling out customs forms, paying import fees, and providing international shipping to your buyer. The GSP also includes end-to-end international tracking so you can stay up to date throughout the process. You should also upload your domestic tracking number to the order, and include the GSP reference number on your domestic shipping label.

    As a seller your responsibility ends once the item reaches the Global Shipping Center. If the item is lost or damaged during international transit, the Program has you covered. Sellers are also protected from neutral or negative feedback associated with international shipping on any GSP transaction.

  • What happens if I ship outside the Global Shipping Program and directly to the buyer?

    GSP protections are not available to sellers who ship a Global Shipping Program item directly to their international buyer. If an item is shipped directly to a buyer (instead of to the Global Shipping Center) the seller will be responsible for refunding the buyer for any and all costs associated with the item being lost or damaged in transit (domestic and international). The seller will also not receive protection against negative or neutral feedback on the transaction as provided under our policies.

  • What countries are eligible?

    The Global Shipping Program currently ships to over 100 countries worldwide—and counting! To see if yours is included, view the list. A notice will be posted on this page when new countries are added. However, please keep in mind that eBay reserves the right to add or subtract GSP countries at any time, with or without notice.

  • How will I know when new countries are added?

    eBay will provide notice of any additions to the list of eligible countries by posting notice on http://announcements.ebay.com/. These additions are automatically effective 10 calendar days after notice is initially posted, at which time any new listings that you create under the GSP (so long as otherwise eligible), will be automatically available for sale to buyers in the additional countries. Plus your existing, live listings that include GSP items will be automatically updated to permit sales to buyers in the additional countries.

    Also, keep in mind that eBay reserves the right to add or subtract GSP countries at any time, with or without notice.

  • Can I choose which countries I sell to?

    Yes. Follow these steps to choose which countries you want to sell to:

    1. Click My eBay at the top of most eBay pages. You may need to sign in.
    2. Click the Account tab, and then click Site Preferences.
    3. In the Selling Preferences section, scroll to Shipping Preferences, and then click the Show link.
    4. Click the Edit link next to Exclude shipping locations from your listings.
    5. Select the states, territories, countries, or regions you don't want to ship to. You can exclude entire continents or select Show all countries, and then select the specific countries you want to exclude.
    6. Select the Override my shipping exclusions for Global Shipping Program eligible items checkbox if you'd like to allow your eligible items to be shipped to all Global Shipping Program countries.
    7. Click the Apply button to save your selections.

    If you have previously restricted international buyers from purchasing your items by creating and applying an exclusion list to your listings, your exclusion list will also apply to items that you sell through the GSP—unless you override your exclusion list when you join the GSP. If you do not currently have an exclusion list in place and wish to create one, you must update your account settings within My eBay. If you have any items listed on ebay.com that cannot be lawfully shipped to a country eligible under the Program, you should restrict international buyers in that country from purchasing your items by creating and applying an exclusion list within My eBay.

  • Which countries will I be selling to?

    If you were not previously participating in the Global Shipping Program, the international priority shipping option will only be made available to buyers in 10 countries which have been identified as shopping on eBay primarily in English. These include: Australia, Canada, Ireland, Malaysia, Mexico, New Zealand, Singapore, South Africa, the United Arab Emirates, and the United Kingdom. If you would like to adjust which countries you sell to, including adding some of the over 100 additional countries that the Global Shipping Program ships to, you can access your exclusions list by going to "My eBay" and clicking on Seller Preferences. If you were previously selling through the Global Shipping Program, items in any countries you have not excluded will continue to see a priority international shipping option offered through the Program.

  • Why are some items restricted?

    The Global Shipping Program places restrictions on the size and weight of items that are available for international shipping. This is to ensure that international delivery can be completed on all GSP items. In addition, all GSP items must be physically located in the United States in order to qualify for the Program. Any items that you send to the Global Shipping Center from an address outside of the United States will be processed as undeliverable items, as described below.

    GSP items are also subject to the import/export laws of the buyer's country of residence. In addition, illegal or hazardous items cannot be sent via the Global Shipping Program.

    eBay reserves the right to alter or amend the eligibility requirements for items under the Program at any time, with or without notice. This includes, (but is not limited to), limits on the number, type, category, and/or value of items or transactions. You agree not to sell any ineligible items through the Program. Other restrictions apply. Click here for more information and a complete list of restricted items and categories.

  • What happens when an item is restricted?

    In cases where a restricted item is delivered to the Global Shipping Center, eBay will first determine what makes the item ineligible. eBay will then determine who is responsible for providing the refund, and whether or not the seller gets to keep the purchase price of the item.

    Click here for more information on restricted items and categories.

  • Am I protected from negative feedback?

    Your buyers will be able to leave you feedback for transactions involving GSP items. However, eBay will remove negative or neutral feedback associated with GSP transactions in the following circumstances:

    1. If your buyer files an eBay Money Back Guarantee claim against you involving a GSP item and eBay resolves the claim in your favor because you were not at fault, eBay will remove any negative or neutral feedback associated with that GSP item.
    2. If after acceptance at the Global Shipping Center a GSP item is not, or cannot be, delivered to your buyer, eBay will remove any negative or neutral feedback associated with that GSP item.
    3. If a GSP item is delivered to your buyer and your buyer leaves you negative or neutral feedback associated with the GSP item but does not file an eBay Money Back Guarantee claim, you may contact Customer Support to request that any negative or neutral feedback associated with that GSP item be removed. eBay will review the transaction and may remove the feedback if the circumstances fall within the feedback removal policy.
  • How will the program affect my Detailed Seller Ratings?

    Your buyers will be able to provide Detailed Seller Ratings for transactions involving GSP items. However, you will be eligible for automatic 5-star detailed seller ratings for GSP items in the following circumstances:

    1. If you provide free domestic shipping (i.e., free shipping to the Global Shipping Center), you will automatically receive a 5-star detailed seller rating for shipping and handling charges; and
    2. If you provide 1-day handling, upload tracking information within 1 business day of receiving cleared payment, and the tracking information shows the GSP item as being delivered to, and it is accepted at, the Global Shipping Center within 4 business days of your receipt of cleared payment, you will automatically receive a 5-star detailed seller rating for shipping time.

    In addition, eBay will not count detailed seller ratings that are left by your buyer against your seller performance standards in the following circumstances:

    1. If your buyer files an eBay Money Back Guarantee claim against you involving a GSP item and eBay resolves the claim in your favor because you were not at fault (or because eBay determines that Pitney Bowes or its third party service providers were at fault), eBay will not count against your seller performance standards any detailed seller ratings that are left by your buyer for that GSP item.
    2. If, after delivery to the Global Shipping Center, a GSP item is not, or cannot be, delivered to your buyer, eBay will not count against your seller performance standards any detailed seller ratings that are left by your buyer for that GSP item.
    3. If a GSP item is delivered to your buyer and your buyer leaves you detailed seller ratings for shipping and handling charges or shipping time that are below 5 stars, eBay will not count those detailed seller ratings for that GSP item against your seller performance standards.
  • My item was shipped and it was damaged in transit. What do I do?

    If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. In many cases the buyer is covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. If the case against the seller remains unresolved contact eBay Customer Service. Click here for more information on buyer terms and conditions.

    However, if the item was damaged when it arrived at the Global Shipping Center, in most cases the seller would then be responsible for the refund.



Shipping FAQs

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  • Can I ship items internationally using other shipping options?

    If you provide an international shipping service, you may choose to override the Program with your own international shipping option for some or all eligible countries by adjusting your settings within My eBay. If you choose to participate in the Program, you may continue to sell items that are not eligible for the Program and/or to countries where the Program is not available using your own international shipping option.

  • Why can't I combine shipping?

    Import fees and shipping charges vary from category to category, and from item to item. Therefore, each Global Shipping Program transaction must be treated on an individual basis to ensure that the proper import fees and shipping charges are applied. However, items can sometimes be shipped together if:

    All items from a single GSP order should be shipped in one box whenever possible. Items from a single order can sometimes be packaged separately to ensure secure transit, and to stay within the weight and dimension limits specified in the Program.

  • Why can't I offer a combined shipping discount?

    At this time sellers are not able to offer combined shipping discounts on GSP orders. However, when a buyer pays for 2 or more items from a seller through GSP, the international shipping cost is a combined cost for the full order. Combining costs in this way can save buyers money on import charges.



Partners FAQs

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  • Who is Pitney Bowes and what do they do?

    Pitney Bowes is a global technology and shipping provider. Pitney Bowes will arrange for the international shipment of GSP orders from the Global Shipping Center by a third party shipping carrier (or carriers) to the delivery address designated by the buyer or to a collection center near the buyer that is designated by the shipping carrier. Pitney Bowes will oversee the sorting and processing of the GSP item at the Global Shipping Center in preparation for international shipment to your buyer. In addition, Pitney Bowes will manage the exportation and, through third party customs brokers, the importation clearance of GSP items purchased by the buyer. Pitney Bowes is an independent contractor and has entered into an agreement with eBay in order to make the Services available to you. eBay is not providing any of the Services and is not responsible for the Services provided by Pitney Bowes. Pitney Bowes is neither owned by, nor affiliated with, eBay. No agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship between the seller and Pitney Bowes (or eBay) is intended or created by the Global Shipping Program.

  • What is a 'Routed Export Transaction'?

    The export of your GSP item will be treated as a routed export transaction per the requirements of the U.S. Export Administration Regulations (15 Code of Federal Regulations Part 730 et seq.) and the Foreign Trade Regulations (15 Code of Federal Regulations Part 30). In a routed export transaction, your buyer and its forwarding agent assume responsibility for the customs clearance and transportation of your GSP item to be exported from the United States. By purchasing your GSP item and consenting to the Global Shipping Program Buyer Terms and Conditions during checkout, your buyer is giving you formal notification that your buyer is assuming responsibility for the export shipment of your GSP item pursuant to a routed export transaction.

  • What is Pitney Bowes's role in the Routed Export Transaction?

    By purchasing your item and consenting to Global Shipping Program Buyer Terms and Conditions, your buyer is also authorizing Pitney Bowes to act as its agent for the shipment and delivery of the GSP item. As your buyer's appointed forwarding agent, Pitney Bowes will: (A) make export classifications and complete export filings, including but not limited to, preparing and transmitting any Electronic Export Information or other documents or records required to be filed by the U.S. Census Bureau, U.S. Customs and Border Protection, Bureau of Industry and Security, and/or any other U.S. government agency, (B) arrange for the importation of the GSP item, including, but not limited to, assigning Harmonized System classification codes to each GSP item and filing a completed customs entry and related documents with the customs authorities of the country into which the GSP item is being imported, (C) pay the assessed import duties and other taxes due upon importation of the GSP item, each on your buyer's behalf, (D) manage any dispute with such authorities regarding customs classifications, applicable duties and/or taxes, and (E) perform any other act that may be required by law or regulation in connection with the exportation, importation and/or transportation of any GSP item purchased by your buyer for shipment out of the United States and into any other country. Pitney Bowes may also act as your agent and transact business with foreign customs and revenue authorities with respect to the re-importation of any GSP item purchased by your buyer that is undeliverable or your buyer returns in accordance with the applicable returns policy, and in that capacity Pitney Bowes may perform any other act that may be required by law or regulation for the re-importation and/or transportation of any GSP item that may be transported from your buyer's country back to the United States.

  • Does Pitney Bowes need a Power of Attorney to perform the Services?

    Yes, but not from you as the seller. Your buyer will grant to Pitney Bowes (and, to the extent necessary, its third party service providers) a 'Power of Attorney' authorizing Pitney Bowes and/or its service providers to act as its agent(s). As stated above, any prior authorizations you granted to Pitney Bowes are automatically terminated.

  • What if I previously authorized Pitney Bowes to act on my behalf?

    As of the User Agreement update effective September 12, 2014, all prior authorizations you granted to Pitney Bowes are automatically terminated.



Payments and Fees FAQs

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  • What payment methods are accepted?

    Your buyer must pay for GSP items using PayPal. Therefore, only your GSP item listings that offer PayPal as a payment method are eligible for the Program. Your use of the PayPal services is subject to the PayPal User Agreement and Privacy Policy between you and the PayPal entity that provides the PayPal services to you, including all applicable PayPal fees described in your PayPal User Agreement (for example, PayPal's fees for international payments).

  • What payments will a seller see from a GSP transaction?

    PayPal will split the buyer's payment of the Program Fees between the seller and Pitney Bowes in the following manner:

    • Payment to you: PayPal will transmit to your PayPal account that portion of your buyer's payment consisting of the GSP item price and the amount (if any) charged by you to ship the GSP item to the Global Shipping Center. Payment would be subject to applicable payment holds, if any, as further described in the ebay.com User Agreement.
    • Payment to Pitney Bowes: PayPal will transmit the balance of your buyer's payment to Pitney Bowes's PayPal account.
  • Do I have to pay taxes?

    It is your responsibility to collect and pay any and all U.S. state and local sales taxes, if applicable, due on sales that you make through the Global Shipping Program. International taxes (e.g., customs and import VAT/GST) are included under GSP import charges and are paid by the Program on behalf of the buyer. You are also responsible for any income taxes that may be due on your income or profits.

  • What happens if a buyer fails to pay for the item?

    Your buyer's purchase of GSP items under the Global Shipping Program are subject to the eBay unpaid item policy. As a general rule of thumb, sellers should always wait until the buyer has paid for an item before shipping.

  • Can the buyer's payment that I receive be reversed?

    After your buyer has purchased a GSP item, if it is determined (by eBay and/or Pitney Bowes) that the GSP item is ineligible for the Program or cannot be shipped to your buyer, eBay and its affiliates have the right to cancel your sale of the item in lieu of proceeding with processing and/or shipment. Upon exercising this right, eBay shall have the right to reverse the PayPal payment that your buyer made to you and to Pitney Bowes for the GSP item and will process the GSP item as undeliverable. If eBay and/or Pitney Bowes elect to dispose of, destroy, or liquidate the undeliverable item, you will retain your payment, if any, for the GSP item.

  • Is there an enrollment fee?

    There is no fee to join the Program.

  • How is the Final Value Fee calculated?

    Final value fees for GSP items are calculated based on the total amount of the sale, including your domestic shipping charges (if any), but excluding the Program Fees paid by your buyer to Pitney Bowes for its Services.

  • Who is responsible for payment of Program Fees?

    Your buyer is responsible for paying all shipping and import charges (collectively, the 'Program Fees') that apply to the purchase of GSP items during checkout. These Program Fees, which will be calculated and displayed to your buyer within GSP item listings, can be found here.

  • Are Program fees in U.S. dollars?

    Yes. Unless stated otherwise, all Program Fees are quoted to buyers in U.S. dollars.

  • Does the buyer see an estimate of the applicable Program Fees before committing to buy?

    Estimated Program Fees are quoted to a buyer in a GSP item listing and are subject to change until the buyer pays for the GSP item and the quoted Program Fees in full during checkout. With the exception of any domestic shipping charges that you specify (to ship the order to the Global Shipping Center), the quoted Program Fees are derived from real-time, proprietary estimates of applicable international shipping and import charges by Pitney Bowes. Pitney Bowes's estimates may not always reflect actual costs to Pitney Bowes; actual shipping and/or import charges may be more or less than the estimates.

    However, subject to your buyer's compliance with the terms of the Program, a buyer's payment of the GSP item price and quoted Program Fees during checkout will represent the total amount of Shipping and Import charges for a GSP item to be purchased, shipped to the delivery address specified by your buyer or the collection center near your buyer that is designated by the shipping carrier, cleared by customs, and delivered to (or made available for pickup at) the delivery address specified by your buyer or the collection center near your buyer that is designated by the shipping carrier. As a condition of the Program, buyers will agree not to request, and will not receive, a refund for the difference, if any, between Program Fees that they pay and actual costs to Pitney Bowes in the event that actual shipping and/or import costs are less than the amounts paid by the buyer. Buyers are responsible for any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on them by customs or tax officials after a GSP item has successfully cleared customs and been delivered to the buyer.

  • Who is responsible for remitting Program Fees to third parties?

    Upon its receipt of your buyer's payment of the Program Fees, Pitney Bowes shall be responsible for paying its service providers for fees owed to its service providers and for remitting commodity taxes to governmental authorities, as applicable.



Privacy FAQs

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  • Who is using my data?

    The collection of personal information by eBay in connection with the Program is governed by the privacy policy that applies to your use of the ebay.com website. However, in order for Pitney Bowes to provide your buyer with the services required under the Program, Pitney Bowes requires certain personal information in addition to order information. Your personal and order information will be collected, used, and disclosed by Pitney Bowes only for the purpose of providing the services in accordance with Pitney Bowes's privacy policy, which may be found here, with the exception that Pitney Bowes shall not provide, rent, sell or otherwise share the foregoing information for marketing purposes. eBay does not control the privacy policies of Pitney Bowes, its affiliates, or its service providers, and you are subject to the privacy policies of those parties, as applicable.

    eBay will provide this personal and order information to Pitney Bowes on your and your buyer's behalf so that Pitney Bowes may provide the services that your buyer is requesting under the Program. Pitney Bowes may disclose this information, however collected, to its affiliates, service providers, and other third parties (such as customs and revenue authorities) as necessary to perform the services (for example, providing your buyer's name and address information to customs brokers and shipping carriers so that they may clear customs on your buyer's behalf and deliver the GSP item).

  • What if additional information is needed?

    Pitney Bowes, its affiliates, and/or its service providers may contact you directly in order to collect or confirm certain personal and/or order information.

  • Does PayPal share my buyer's information with eBay?

    If your buyer resides in Brazil and has previously provided tax identification information (such as your Taxpayer's Registry for Individuals) to PayPal, your buyer authorizes PayPal to provide this information to eBay upon request from eBay.



Lost, Damaged, and Undeliverable Items FAQs

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  • What happens to lost, damaged, or undeliverable items?

    GSP items purchased by your buyer may be covered by an eBay Money Back Guarantee or PayPal Purchase Protection program. eBay and Pitney Bowes shall have no liability and shall have, in their discretion and in any manner that they prefer, the right to dispose of or liquidate parcels (and their contents) that eBay or Pitney Bowes conclude are undeliverable.

    eBay Money Back Guarantee: Your sales of GSP items to buyers on ebay.com are subject to the eBay Money Back Guarantee on ebay.com (formerly, eBay Buyer Protection). For eBay Money Back Guarantee cases in which eBay determines that a GSP item sold by you was damaged or not received by your buyer, eBay will review the case to determine whether you or Pitney Bowes should be responsible for the damage or non-delivery. In general, you will be responsible under the eBay Money Back Guarantee policy for the loss of, or damage to, a GSP item until it is accepted at the Global Shipping Center or if the item has been returned to you from the Global Shipping Center. For example, without limiting the generality of the foregoing, you will be held responsible for eBay Money Back Guarantee cases (whether or not a GSP item can be repackaged or returned to you) where eBay finds that:

    • A GSP item that you sold was noted as damaged by the domestic carrier when received at the Global Shipping Center. A GSP item that you sold was found to be damaged upon opening a parcel (as defined herein), as and if required, after receipt thereof at the Global Shipping Center.
    • A parcel contains the wrong or no GSP item associated with the buyer's order.
    • One or more of the following data points provided by you or associated with the GSP item that you sold is incorrect or indeterminable (and it is not practicable for Pitney Bowes to correct):
      • Country of manufacture
      • Item category
      • Item title/description iv. 'HS Classification Code'
      • Item condition
      • Weight of parcel
      • Dimensions of parcel
    • A parcel is oversized and/or overweight and cannot be shipped through an upgraded service.
    • A GSP item that you sold requires destruction (e.g., contraband).

    However, subject to the foregoing you will not be responsible for the loss of, or damage to, a GSP item after its acceptance at the Global Shipping Center. If eBay finds against you in a case stemming from your buyer's purchase of a GSP item, the applicable coverage amount will include all Program Fees that your buyer paid for the GSP item in addition to the GSP item price. However, you will only be responsible for the amount that has been paid to you by your buyer consisting of the GSP item price and the amount (if any) charged by you to ship the GSP item to the Global Shipping Center.

  • What if the buyer provided an invalid delivery address?

    The delivery address that your buyer specifies must be within a country eligible under the Program and must be a valid and complete delivery address. You shall not be responsible under either the eBay Money Back Guarantee or PayPal Purchase Protection programs if a GSP item is not deliverable because the delivery address that your buyer provided is incorrect, incomplete, or inaccessible. In addition, certain third party shipping carriers utilized under the Program may require that the designated recipient of a GSP item be present to receive delivery; where in-person delivery is required, your buyer shall be solely responsible for ensuring that the designated recipient is available to receive delivery.

  • What happens to items that can't be delivered to my buyer?

    If eBay and/or Pitney Bowes determines that a GSP item is undeliverable eBay and/or Pitney Bowes may elect to dispose of, destroy or liquidate the undeliverable parcel, at which time title to the GSP item shall transfer automatically from you to eBay and/or any third party designated by either eBay or Pitney Bowes (as eBay or Pitney Bowes may elect in their sole discretion), at no cost to either eBay or Pitney Bowes (or to any third party designated by eBay or Pitney Bowes).

  • When does title transfer from me to the buyer?

    Title to a GSP item remains with you until such time as the GSP item is successfully delivered to the designated recipient of the GSP item, at which time title to the GSP item shall transfer to the designated recipient. At no time do eBay (or its affiliates), Pitney Bowes (or its affiliates), or the third party logistics providers, shipping carriers, customs brokers, freight forwarders, or other subcontractors under contract with Pitney Bowes take title to GSP items, except as otherwise provided herein.

  • Who is responsible if the item is lost or damaged?

    As between you and your buyer, the risk of loss or damage to a GSP item shall remain with you until the GSP item is accepted at the Global Shipping Center or has been returned to you by Pitney Bowes from the Global Shipping Center. As between your buyer and Pitney Bowes, risk of loss or damage to a GSP item shall transfer to your buyer from Pitney Bowes and/or its third party parcel processing service providers when the GSP item leaves the Global Shipping Center.

  • Will content from my original listing be used if the item is liquidated?

    Yes. In the event eBay or Pitney Bowes elects to dispose of or liquidate a GSP item, you grant to eBay, Pitney Bowes and/or any third party designated by either eBay or Pitney Bowes (as eBay and Pitney Bowes may elect) a royalty-free, perpetual, irrevocable, non-exclusive, transferable license to any intellectual property rights in the text or images presented in the original listing related to the GSP item, which exists or ever existed, including, but not limited to, the right to reproduce, prepare derivative works base on or display, any copyrightable elements, for the limited purpose of disposal or liquidation of the GSP item. You acknowledge that eBay or Pitney Bowes's election to dispose of or liquidate the GSP item and allow you to retain your buyer's payment for the GSP item is sufficient consideration for the transfer of title to eBay and/or any third party designated by either eBay or Pitney Bowes (as eBay or Pitney Bowes may elect in their sole discretion) and the grant of the license.

  • What happens to the proceeds received from the liquidation of my item?

    eBay and/or Pitney Bowes (and any third party designated by eBay or Pitney Bowes) shall retain all proceeds (if any) received from the disposal or liquidation of the GSP item.



Program Rules FAQs

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  • What are the program rules?

    You will comply with the following rules for any GSP items that you sell through the Program:

    • Your item must meet the eligibility requirements listed here;
    • Upon receipt of your buyer's cleared payment, you will promptly ship the GSP items purchased by your buyer to the Global Shipping Center address provided to you, in each case in accordance with the terms and description that you promised to your buyer in your listing;
    • You will package all GSP items in a commercially reasonable manner and in accordance with weight and dimension limits specified
    • You will create a shipping label on eBay to have your tracking information uploaded automatically or, if you don't use eBay label printing, you should upload tracking information to eBay to maximize the amount of tracking information available to your buyer;
    • You should include with each shipment of GSP items to the Global Shipping Center an order-specific packing slip;
    • You will accurately specify, where possible, each parcel's weight and dimensions plus the item's country of manufacture (if known) in your listing. In the event that eBay or Pitney Bowes conclude that any such information that you specify is inaccurate upon processing the parcel at the Global Shipping Center, you authorize eBay, Pitney Bowes and/or any third party designated by either eBay or Pitney Bowes to correct this information on your behalf for this and future parcels;
    • You will ship all GSP items contained in a single order to the Global Shipping Center in a single parcel;
    • You will not combine multiple orders (either belonging to the same buyer or different buyers) in a single parcel.
  • What is my role as the seller?

    Upon receipt of your buyer's cleared payment, you are responsible for shipping the GSP item to a parcel processing facility located in the United States ('Global Shipping Center'), where Pitney Bowes will process the GSP item for international shipment. You are the U.S. Principal Party in Interest and are also responsible for providing accurate and complete information about the GSP item and must respond timely to any requests for information from eBay and/or Pitney Bowes. Such information is required for compliance with U.S. export and customs clearance requirements. The routed export transaction is subject to Export Administration Regulations ('EAR') and all parties to the transaction must comply with EAR to the extent each participates in the export of your item. You are liable for the accuracy of the information that you provide about the GSP item. The routed export transaction will effectively shift export liability from you to your buyer and your buyer's forwarding agent.

  • Can items be sold to international buyers for commercial resale or business purposes?

    No. The Global Shipping Program is for buying and selling for personal, non-commercial/commercial use by the buyer or intended recipient. By selling GSP items, you agree not to sell any items through the Program for commercial resale or business purposes.

  • Is the sale binding on my international buyer?

    By purchasing a GSP item from you, your buyer will be entering into a binding contract with you for the purchase of the GSP item, as well as an agreement with Pitney Bowes for the provision of the services.

  • Can I be removed from the Program?

    In addition to other remedies, included those described elsewhere within the eBay policies, eBay may at any time, in its sole discretion, with or without notice to you, limit, prohibit, refuse, cancel, block, suspend and/or terminate your use of the Program and/or the services if you violate any of these Terms, the eBay policies, or any applicable laws.

  • Do I have to participate in the Program?

    No. The international priority shipping option provided to your buyer through the Global Shipping Program is entirely optional.

  • How long does it take to Opt-in or Opt-Out?

    These policies will apply to all of your eligible new listings and existing listings. It may take up to 48 hours to apply the Program to your existing eligible listings. Your opt-in may not apply to listings that you create using a mobile device. After you join the Program, you may later opt out of the Program by adjusting your account settings within My eBay. Your opt out may take up to 72 hours to process and will not apply to any of your existing listings that are restricted from revision, for example, because there are one or more pending bids or there is a pending best offer. If you opt out of the Program, you will not be able to take advantage of the Program in the event that you accept future User Agreement changes in the form of an electronic click-through. Instead, you will need to opt back into the Program through some other means—for example, by again adjusting your account settings within my eBay. You may also exclude individual listings from the Program by adjusting the shipping options within the international shipping section of your listings at the time that you create the listings.



Eligibility and Participation FAQs

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  • Who is eligible to participate?

    Participation in the Program requires that you be an eBay seller. If you are not currently an eBay seller, your enrollment in the Program will be activated once you start selling. Once you start selling, there may be a processing delay between the date of your first listing as a seller and the activation of your enrollment in the Program. eBay may require that you meet minimum seller performance standards in order to participate in the Program. eBay may expand or limit participation or use of the Program at any time, in its discretion, with or without notice to you.

  • What items are eligible?

    Not all listings on ebay.com are eligible for the Program. Items that you offer for sale to buyers through the Program, and which appear to be eligible for the Program based on their listing description, will be so designated for buyers within the GSP item listing. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for items under the Program, including, but not limited to, limits on the number, type, category, and/or value of items and/or transactions. You agree not to sell any ineligible items through the Program. Item eligibility requirements include, but are not limited to, the following:

    1. Item Location. Only items physically located in the United States and which you ship to the Global Shipping Center from a United States address are eligible for the Program. Any items that you send to the Global Shipping Center from an address outside of the United States shall be processed as undeliverable items, as described below.
    2. Item Listing Site. Only items that you list for sale on ebay.com are eligible for the Program. However, eBay may make your eligible ebay.com listings available to international buyers on ebay.com and on international eBay sites.
    3. Restricted Categories. Items listed in certain ebay.com categories are ineligible for the Program. You may find a list of restricted categories here.
    4. Prohibited Item Types. Several types of items are ineligible for the Program. You may find a list of prohibited item types here.
    5. Oversized Items. Parcels which exceed maximum weights and/or dimensions are ineligible for the Program. 'Parcel' means a box, bag, container, or other package containing one or more GSP items sold comprising all or part of a buyer order.
    6. Illegal and Hazardous Items. Items that are illegal or restricted for export from the United States, are illegal in or restricted from import to the country of importation and/or which fall within one or more of the United Nations hazard classes and/or as identified by the International Air Transport Association are ineligible for the Program.
    7. Items subject to Export Controls. Items that (A) relate to an Export Control Classification Number that is considered dual use, controlled, or otherwise restricted by the Export Administration Regulations Commerce Control List and require a license or (B) are subject to any US export control regulations, as determined by Pitney Bowes and/or its service providers in their exclusive discretion, are ineligible for the Program.
    8. Other Prohibited Items. Items that are otherwise prohibited on the eBay website properties are ineligible for the Program. You may review the eBay prohibited items policies here.
    9. Other. Items that eBay and/or Pitney Bowes determine, in their sole discretion, would not benefit from the Program or could create problems or liabilities for the Program. In the event that eBay determines, for whatever reason, that one or more of your listings is eligible for sale to certain countries or regions but is ineligible for sale to other countries or regions, you authorize eBay, in its discretion, to exclude the listing from being offered through the Program to buyers in the ineligible countries or regions in lieu of excluding the listing from the Program entirely or removing the listing from eBay generally.


Tracking FAQs

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  • How do I track my package?

    When an item is purchased via the Global Shipping Program, you'll receive an email letting you know the item has shipped from the Global Shipping Center. The email will have a universal tracking number, beginning with 'UPAAA00000'. You can also find this tracking number in your My eBay and on the Order Details page for the item. With this number, you can track the package from the time the item ships from the Global Shipping Center to the time it reaches your buyer. Here's how to find this tracking number in My eBay:

    • Go to My eBay.
    • Click the "Purchase History" link on the left side of the page.
    • Locate the item, and then click the tracking number link under the item title.
    • From the Purchase History, click on 'more actions' to the right of the item's title.
    • Click on 'View order details' from the drop-down menu. Above the title, you will see the estimated delivery date and the status of the delivery (if there's a tracker number uploaded).
  • Will I be able to track the parcel during the international leg?

    You and your buyer will be able to track the international shipment of the order within My eBay as it travels from the United States to the delivery address.



Returns FAQs

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  • The buyer files an eBay Money Back Guarantee. What do I do?

    Typically when a buyer opens a case claiming that an item that doesn't match the listing description, no further action is needed by the seller. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative.

    However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund.

  • What if the item is returned on me?

    eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center.

  • Are international returns supported through the Program?

    With a few exceptions, international returns are not supported through the Global Shipping Program at this time. eBay may choose not to display the returns policy field of your GSP listings to international buyers unless you set your returns policy to no returns or exchanges. If you wish to accept international returns, you should describe your international returns policy in your listing description. The returns policy that you specify in your listing description of a GSP item will apply to your buyer's purchase of the GSP item, unless your policy is inconsistent with local legal requirements in the country where your buyer is located. You are responsible for complying with all laws and regulations about returns that may be applicable to the sale of GSP items to international buyers.



*Approximately 16% of sellers who enrolled in the Global Shipping Program in April 2015, who had not previously sold internationally and who enabled more than 60% of their eligible listings with the Global Shipping Program, experienced a 15% increase in sales (or more) 90 days after enrollment as measured against the 90-day period prior to enrollment. Individual results may vary.