3 min article

Seller Hub

Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. 

Seller Hub gives you useful data and recommendations to help you grow your eBay sales.

Seller Hub tools

Seller Hub gives you tools to:

  • Manage your listings – You'll find all the listing, reporting, and order management functionality here
  • Monitor your business – You can create custom dashboards to track listing activities, sales, costs, traffic data, and more
  • View payouts – You can view previous payouts, find out when you'll receive your next payout, and check if you've any funds on hold
  • Analyze business performance – You'll receive personalized insights, as well as tips to improve your business

If you have an eBay Store, you'll manage your Store and access all the features of Promotions Manager or Promoted listings from Seller Hub.

Tip
You can personalize your Seller Hub to suit you. Simply select the Customize link to adjust what you see on each page.

Using Seller Hub

Simply go to Seller Hub - opens in new window or tab and sign in using your eBay username and password.

You'll need to have had at least one sale to use Seller Hub.

The Seller Hub overview page summarizes all you need to know about your selling activity, but by selecting the different tabs listed below you'll access a range of different tools and data:

  • Overview – See a summary view of your Tasks, Orders, Listings, and Feedback, along with access to frequently used actions and selling tools
  • Orders – Take action on orders, including printing shipping labels and uploading tracking. You can also review past orders and set up rules for managing returns
  • Listings – Create and manage listings, individually or in bulk. You can also manage listing templates and create business policy settings
  • Marketing – Use our tools to build your brand, attract more buyers, and sell more per visit. (Some tools are only available to Store subscribers)
  • Store – Manage all aspects of your eBay Store, including your subscription, store categories and layout, and promoting your Store. Review your Store traffic stats and get tips on optimizing your Store's performance
  • Performance – Understand your business performance through detailed information on sales, selling costs as a percentage of sales, traffic, buyer traffic source, and more. Select the data on the page to drill into in-depth charts and graphs
  • Research – Get advice for improving your listings, sourcing, pricing, and restocking
  • Payments –The Payments tab in Seller Hub helps you keep track of all the payouts you receive from your eBay transactions. For more information, see our article on the Using the Payments tab in Seller Hub
  • Reports – Optimize your business with file based (CSV/XLSX ) reports & templates. Get detailed information about your business, and upload new information in bulk. Try Reports - opens in new window or tab today

You can find out more about Seller Hub in our Seller Center - opens in new window or tab.

Seller Hub orders download report

The orders report is a CSV (comma-separated) file that contains all of the data that appears on the Seller Hub Manage orders - opens in new window or tab page and more, including a new field showing how much tax eBay collected and remitted for each transaction.

You can easily download the orders report from the Manage orders - opens in new window or tab page by selecting Download report at the top right of the table. This will download all orders in your current results set (e.g. If you have 2,460 orders in your results set, this will download 2,460 orders).
 

Tip
You can also choose to only download individual orders by checking the boxes next to them and choosing More > Download selected.

If you previously downloaded your orders into CSV files using File Exchange or Selling Manager, you'll find the new report is a little different. Columns have been rearranged, with some being added and some removed. Some column titles have also been updated.

Below, you can see the columns that are in the new orders report plus highlights of what's new in comparison to File Exchange and Selling Manager. Column titles in bold are either new columns, or have been renamed.

Seller Hub orders report

Column

Column title

What’s new

1

Sales Record Number

 

2

Order Number

 

3

 Buyer Username

 

4

Buyer Name

 

5

Buyer Email

 

6

Buyer Note

 

7

Buyer Address 1

 

8

Buyer Address 2

 

9

Buyer City

 

10

Buyer State

 

11

Buyer Zip

 

12

Buyer Country

 

13

Buyer Tax Identifier Name

Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer.
Possible values: VATIN

14

Buyer Tax Identifier Value

Buyer Tax Identifier Value indicates that the taxpayerId value. Example: VATIN number, which is the value-added tax identification number for the buyer.
Possible values: 1234566

15

Ship To Name

 

16

Ship To Phone

 

17

Ship To Address 1

 

18

Ship To Address 2

 

19

Ship To City

 

20

Ship To State

 

21

Ship To Zip

 

22

Ship To Country

 

23

Item Number

 

24

Item Title

  

25

Custom Label

  

26

Sold Via Promoted Listings

 

27

Quantity

 

28

Sold For

 

29

Shipping And Handling

 

30

Item Location

Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information.
Possible values: Zip Code, City, State, Country

31

Item Zip Code

The zip code of the physical location of the order line item.

32

Item Country

The two-letter ISO 3166 code representing the country of the address.

33

 

 

34

eBay Collect And Remit Tax Rate

The rate used to calculate the tax amount (SalesTaxpercentage).

35

eBay Collect And Remit Tax Type

The type of tax collected for the transaction Includes types such as VAT, IST, etc.

 

36

eBay Reference Name

eBay Reference Name indicates the VAT tax type, which will vary by country/region Possible values: IOSS (or) OSS for EU, VOEC for Norway

 

37

eBay Reference Value 

eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region.
Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)

 

38

Tax Status

Tax Status indicates if tax is paid.
Possible values: VAT Paid

39

Seller Collected Tax

 

40

eBay Collected Tax

 

41

Electronic Waste Recycling Fee

The Electronic Waste Recycling Fee is imposed on the retail sale of certain electronic products that include a variety of video display devices. The fees are used to pay for the future recycling of these products, as many contain hazardous materials.

42

Mattress Recycling Fee

Specific state legislatures have written laws that require retailers to collect a fee designated towards mattress recycling.

43

Battery Recycling Fee

Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.

44

White Goods Disposal Tax

Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and shipped into the state– e.g. ovens, refrigerators, heaters, washers, etc.

45

Tire Recycling Fee

Specific state legislatures have written laws that require retailers to collect a fee designated towards tire recycling.

46

Additional Fee

More information about tax and fee types here

47

eBay Collected Charges

Cumulated charges eBay collected from the buyer for this order (such as eBay shipping charges for Authenticity Guarantee eligible sneakers)

48

Total Price

Total Price includes eBay Collected Tax & eBay Collected Charges (as applicable)

49

eBay Collected Tax Included in Total

If the value is "Yes" then the "Total Price" column includes eBay collected tax and any fees charged to buyers.

If the value is "No" the "Total Price" column does not include eBay collected tax and fees charged to buyers.

50

Payment Method

 

51

Commitment Date

 

52

Sale Date

 

53

Paid On Date

 

54

Ship By Date

 

55

Minimum Estimated Delivery Date

 

56

Maximum Estimated Delivery Date

 

57

Shipped On Date

 

58

Feedback Left

 

59

Feedback Received

 

60

My Item Note

 

61

PayPal Transaction ID

 

62

Shipping Service

 

63

Tracking Number

 

64

Transaction ID

 

65

Variation Details

 

66

Global Shipping Program

 

67

Global Shipping Reference ID

 

68

Click And Collect

 

69

Click And Collect Reference Number

 

70

eBay Plus

 

71

Authenticity Verification Program

If the value is "Yes" then the order qualifies for Authenticity Guarantee program.

If the value is "No" then the order does not qualify for Authenticity Guarantee program.

72

Authenticity Verification Status 

If the value is "Pending" then the inspection check is still not done.

If the value is "Passed" then the authenticity check has passed and item will be sent to buyer.

If the value is "Failed" then the inspection check has failed and item will be returned back to seller.

If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.

73

Authenticity Verification Outcome Reason

If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller.

If the value is "Not as described" then the inspection check has failed and item will be returned back to seller.

If the value is "Customized" then the inspection check has passed and item will be sent to buyer.

If the value is "Miscategorized" then the inspection check has passed and item will be sent to buyer. 

74

eBay Vault Program

If the value is “Yes”, then the order is part of the eBay vault program.

If the value is “No”, then the order is not part of the eBay vault program.

75

Vault Fulfillment Type

If the value is “Seller to Vault”, then the item will be shipped from the seller to the eBay vault.

If the value is “Vault to Vault”, then eBay will transfer the ownership of the item from the seller to the buyer within the eBay vault.

If the value is “Vault to Buyer”, then eBay will ship this item from the eBay vault to the buyer.

If the value is empty, then this is not a vault related order.

76

eBay Fulfillment Program

 

77

Tax City

 

78

Tax State

 

79

Tax Zip

 

80

Tax Country

 

81

eBay International Shipping

If the value is "Yes", then the order is part of the eBay International Shipping program.

If the value is "No", then the order is not part of the eBay International Shipping program.

 

 

Seller Hub orders download report vs. Selling Manager sales history download 

Column

Column title

What’s new

1

Sales Record Number

 

2

Order Number

Updated column title

Previous title: Order ID

3

Buyer Username

Updated column title

Previous title: User Id

4

Buyer Name

Updated column title and data change

Previous title: Buyer Fullname

Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.

5

Buyer Email

 

6

Buyer Note

 

7

Buyer Address 1

 

8

Buyer Address 2

 

9

Buyer City

 

10

Buyer State

 

11

Buyer Zip

 

12

Buyer Country

 

13

Buyer Tax Identifier Name

New field

Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer.
Possible values: VATIN

14

Buyer Tax Identifier Value

New field

Buyer Tax Identifier Value indicates that the taxpayerId value. Example: VATIN number, which is the value-added tax identification number for the buyer.
Possible values: 1234566

15

Ship To Name

 

16

Ship To Phone

Updated column title

Previous title: Buyer Phone number

17

Ship To Address 1

 

18

Ship To Address 2

 

19

Ship To City

 

20

Ship To State

 

21

Ship To Zip

 

22

Ship To Country

 

23

Item Number

 

24

Item Title

 

25

Custom Label

 

26

Sold Via Promoted Listings

 

27

Quantity

 

28

Sold For

Updated column title

Previous title: Sale Price

29

Shipping And Handling

 

30

Item Location

New field

Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information.
Possible values: Zip Code, City, State, Country

31

Item Zip Code

New field

The zip code of the physical location of the order line item.

32

Item Country

New field

The two-letter ISO 3166 code representing the country of the address.

33

eBay Collect & Remit Tax Type

New field

The type of tax collected for the transaction Includes types such as VAT, IST, etc.

34

eBay Reference Name

New field

eBay Reference Name indicates the VAT tax type, which will vary by country/region
Possible values: IOSS (or) OSS for EU, VOEC for Norway

35

eBay Reference Value

New field

eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region.
Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)

36

Tax Status

New field

Tax Status indicates if tax is paid.
Possible values: VAT Paid

37

eBay Collect & Remit Tax Rate

New field

The rate used to calculate the tax amount (SalesTaxpercentage).

38

Seller Collected Tax

Updated column title

Previous title: Sales Tax

39

eBay Collected Tax

New field

40

Electronic Waste Recycling Fee

New field

The Electronic Waste Recycling Fee is imposed on the retail sale of certain electronic products that include a variety of video display devices. The fees are used to pay for the future recycling of these products, as many contain hazardous materials.

41

Mattress Recycling Fee

New field

Specific state legislatures have written laws that require retailers to collect a fee designated towards mattress recycling.

42

Battery Recycling Fee

New field

Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.

43

White goods disposal tax

New field

Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and shipped into the state– e.g. ovens, refrigerators, heaters, washers, etc.

44

Tire Recycling Fee

New field

Specific state legislatures have written laws that require retailers to collect a fee designated towards tire recycling.

45

Additional fee

New field 

More information about tax and fee types here

46

eBay Collected Charges

New field

Cumulated charges eBay collected from the buyer for this order (such as eBay shipping charges for Authenticity Guarantee eligible sneakers)

 

47

Total Price

Total Price includes eBay Collected Tax & eBay Collected Charges (as applicable)

48

eBay Collected Tax and Fees Included in Total

New field

If the value is "Yes" then the "Total Price" column includes eBay collected tax and any fees charged to buyers.

If the value is "No" the "Total Price" column does not include eBay collected tax and fees charged to buyers.

49

Payment Method

  

50

Sale Date

 

51

Paid On Date

Updated column title

Previous title: Paid on Date

52

Ship By Date

 

53

Minimum Estimated Delivery Date

 

54

Maximum Estimated Delivery Date

 

55

Shipped On Date

Updated column title

Previous title: Shipped on Date

56

Feedback Left

 

57

Feedback Received

 

58

My Item Note

Updated column title

Previous title: Private Notes

59

PayPal Transaction ID

 

60

Shipping Service

 

61

Tracking Number

 

62

Transaction ID

 

63

Variation Details

 

64

Global Shipping Program

 

65

Global Shipping Reference ID

 

66

Click & Collect

 

67

Click & Collect Reference Number

 

68

eBay Plus

 

69

Authenticity Verification Program

New field

If the value is "Yes" then the order qualifies for Authenticity Guarantee program.

If the value is "No" then the order does not qualify for Authenticity Guarantee program.

70

Authenticity Verification Status

New field

If the value is "Pending" then the inspection check is still not done.

If the value is "Passed" then the authenticity check has passed and item will be sent to buyer.

If the value is "Failed" then the inspection check has failed and item will be returned back to seller.

If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.

71

Authenticity Verification Outcome Reason

New field

If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller.

If the value is "Not as described" then the inspection check has failed and item will be returned back to seller.

If the value is "Customized" then the inspection check has passed and item will be sent to buyer.

If the value is "Miscategorized" then the inspection check has passed and item will be sent to buyer.

72

eBay Vault Program

New field

If the value is “Yes”, then the order is part of the eBay vault program.

If the value is “No”, then the order is not part of the eBay vault program.

73

Vault Fulfillment Type

New Field

If the value is “Seller to Vault”, then the item will be shipped from the seller to the eBay vault.

If the value is “Vault to Vault”, then eBay will transfer the ownership of the item from the seller to the buyer within the eBay vault.

If the value is “Vault to Buyer”, then eBay will ship this item from the eBay vault to the buyer.

If the value is empty, then this is not a vault related order.

74

eBay International Shipping

New field

If the value is "Yes", then the order is part of the eBay International Shipping program.

If the value is "No", then the order is not part of the eBay International Shipping program.
 

Insurance

Column removed

 

Cash on delivery fee

Column removed

 

Checkout date

Column removed

 

Notes to yourself

Column removed

 

Unique Product Id

Column removed

 

ProductIDType

Column removed

 

ProductIDValue

Column removed

 

ProductIDValue-2

Column removed

 

Cash on delivery option

Column removed

Sales and selling costs reports

You can now keep track of both your sales and your selling costs from the Sales section of the Performance tab - opens in new window or tab.

To generate a sales and costs report:

  1. Use the dropdown menus at the top of the Sales section - opens in new window or tab to refine your results:
    • Choose a time period of your choice for the report (Last 31 days, today, this month, last month, this quarter, or custom)
    • Choose a time period to compare your results to (month over month, year over year, custom, or other options)
  2. Select Generate Report.

In the All sales section of your report, you'll see a detailed breakdown of sales including item sales, shipping and handling and government taxes and fees. If you select Promoted Listings sales, you can also see what percentage of your total sales came via Promoted Listings. You can also see how all your sales compare to your selected prior time period.

In the Selling costs section of the report, you can see the amount and the percentage of your selling cost that came from eBay fees and shipping labels. If you select the arrow beside eBay fees, you can also see a detailed breakdown of your eBay fees.

If you want to see sales performance insights for individual listings, select Download listings sales report.

Refurbished Program dashboard

If you sell items through the eBay Refurbished Program, you can now easily monitor your progress in the Seller Hub Performance section. By selecting the Refurbished Program tab, you'll have access to a dashboard providing real-time metrics and insights into your monthly refurbished transactions.

The dashboard makes it easier to ensure you are meeting minimum program requirement metrics as defined in the refurbished contract. These metrics are evaluated and refreshed on a monthly cadence, after the 25th of each month, based on a complete 3 month (90-day) rolling lookback period. Sellers can also download data for transactions in the program dashboard via the transactions tab.

If you have questions on your program metrics please email us at ebayrefurbamsupport@ebay.com.

Seller Hub consolidates all your listing, reporting, payout, and order management tools in one place. It also provides a range of data and insights to help you grow your business.

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