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Protecting your account

We take a number of steps to help ensure the security of your account. But there's also a lot you can do. Find out more about ways you can protect your account.

Solve a problem

If we need you to update your account or provide any information to eBay, we will always send a copy of our request to your Messages folder in My eBay. We’ll never ask you to email us your personal information.
We often send marketing and promotional emails that may not appear in your Messages folder. If you suspect that an email might be fake, be cautious and don’t click on any links. You can change your communication preferences by going to My eBay > Account > Communication Preferences.
If you receive what you believe to be a suspicious or scam email, let us know by forwarding it to Learn more about recognizing fake emails.
If you notice any changes to your account that you didn't authorize, sign in to your account and change your password and secret question and answer. If you can't sign in, contact us immediately by clicking the "Contact us" link on our home page. Learn about about what to do if you suspect account theft.
If the message was sent from us, you'll also find a copy of it in your Messages folder in My eBay. If it's not there, it may be fake.

Help topics

Account security

Protecting yourself from account or identity theft
Keep your account and identity safe by choosing your username and password carefully, watching for fake email, and using online protection software.

What to do if you suspect account theft
If you think someone knows your eBay account information, find out how to secure your account and report the theft.

What to do if you suspect identity theft
If you think someone has gained access to confidential information about you, take steps to secure your financial accounts and put a fraud alert on your credit reports.

How to tell the difference between real and fake emails and websites
Check for legitimate messages in My eBay and learn how to spot the characteristics of spoof (fake) email.

Privacy protection

Protecting your privacy
Learn how we help protect your privacy.

Read our User Privacy Notice
Get a summary of the key concepts of our full User Privacy Notice.

Minimizing unwanted email
Find out what you can do to avoid unwanted email.


Account protection

Learn how to protect your account and stay safe on eBay.

7 minutes

Learn how to protect your account and stay safe on eBay

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the eBay Community to post a question.