- What is online dispute resolution?
- What are the benefits and costs of this service?
- How can I start the dispute resolution process?
Online dispute resolution is a new, unbiased method that can help you resolve disputes that may arise involving eBay transactions. SquareTrade, eBay’s preferred dispute resolution provider, offers two services: a free web-based forum which allows users to attempt to resolve their differences on their own or if necessary, the use of a professional mediator.
What are the benefits and costs of this service?
All eBay buyers and sellers can use this online dispute resolution service. It’s free to file a complaint. SquareTrade will contact and encourage the other party to respond to your case.
You can then try and settle your dispute through SquareTrade’s free Web-based process and patent-pending technology. A significant number of complaints are directly resolved in this way.
Because we believe this service helps make eBay a better place to trade, you can request the assistance of a professional mediator for $15 (eBay will subsidize the rest of the cost).
Benefits
In addition to turning a negative episode into a positive one, using SquareTrade can help:
- Resolve misunderstandings fairly
- Provide a neutral go-between for buyers and sellers;
- Reduce pre-mature negative feedback
- Generate trust in the eBay community
To start the process, file a complaint.
You will be asked to complete these steps via an online form:
- Create a SquareTrade User ID and password
- Enter complaint details.
If you’d like, you can also use a SquareTrade mediator for $15 to guide you through the Web-based process. The mediator works to understand both points of view and to help develop a fair, agreeable settlement. If a resolution can’t be reached, the mediator will recommend a solution based on principles of fairness and good conduct.
This process generally takes 10 days. Learn more about SquareTrade or file a complaint by clicking here.