We collect your payment and hold it safely for the seller until the seller successfully hands over the vehicle and/or title. This ensures that there is no risk of payment without receiving the vehicle and title.

Cars, trucks, motorcycles, ATVs, boats, RVs, and commercial vehicles are eligible. Services such as title transfer, registration, financing, limited warranty, and transport vary by vehicle type and selected features.

Listings are made by individual sellers and dealerships.

Trusted Dealers typically have 15+ years listing on eBay and are licensed and vetted through top dealer accreditation services. They carry a Top Rated Plus badge on their listings and offer financing, trade-in options, title and registration assistance, and insurance options.

Yes, buyers pay a $25 service fee through Caramel Dealer Services.

Yes. You can visit the Secure Purchase seller page to learn more.

Payment options depend on the vehicle price:

• Under $25K: Pay by wire transfer or Clerq instant payment (0.75% fee).
• $25K or more: Pay by wire transfer.

If financing, you'll pay your down payment through Secure Purchase, and Caramel will coordinate the remaining funds with the lender.

For Secure Purchase eligible vehicles, a deposit is required to secure the vehicle after you commit to purchase. The deposit is released once both you and the seller complete Secure Purchase.

Credit cards, PayPal, cash, check, and other methods of payment are not available, for the protection of both parties.

Most transactions are ready for pickup within two business days, and they can be finalized within a few hours when both buyer and seller complete their required information promptly and know how they plan to pay.

Before clearing a transaction, we review deals to protect both sides. This includes verifying documents, VIN photos, title ownership, checking national databases, processing loan payoffs, checking state-specific DMV requirements, validating financing and lender stipulations, and calculating your exact taxes and fees. Once everything checks out, you're cleared to move forward.

If Caramel is handling your title and registration, here's what to expect:

• Temporary registration: Sent to you shortly after purchase—typically valid for 60–90 calendar days in most cases.
• Permanent plates and registration: Typically 45–60 business days after the DMV receives your complete package. Timing for issuance and shipping of permanent plates, registration, and title varies significantly by state.
• Title: Usually 30–90 business days, depending on your state.

You can cancel anytime before you or your transporter leaves with the vehicle, and you'll get a full refund (typically 7-10 business days). After the car leaves, the sale is final. If Caramel isn't handling title and registration, the $25 service fee is non-refundable if you cancel after payment.

For Secure Purchase transactions, if the seller does not provide a refund when eligible, buyers can go through the Vehicle Purchase Protection (VPP) process to request reimbursement.

You can reach the dedicated support team for Secure Purchase at 888-894-8088 or email us at securepurchase@ebaymotors.com if you have any questions or concerns regarding your vehicle purchase.

We collect the buyer’s payment and hold it safely for you until successful transfer of the vehicle and/or title. This ensures that you do not hand over anything until the buyer’s payment has cleared and is waiting with a trusted intermediary.

Cars, trucks, motorcycles, ATVs, boats, RVs, and commercial vehicles are eligible.

Caramel Dealer Services does not charge sellers any fees for using Secure Purchase. You can receive payment through wire transfer and Plaid. If Caramel is not facilitating the transaction, wire transfer is the only option. Additional fees for payment processing may apply.

You will either sell directly to the buyer or to Caramel Dealer Services, LLC, a licensed dealer acting on the buyer’s behalf. In cases where Caramel handles financing, title, or registration, Caramel Dealer Services facilitates the transaction for you.

Yes, you can visit the Secure Purchase Buyer page to learn more.

For vehicles listed at $1,000 or more, you will select the deposit amount from the available options when you create the listing. The available deposit amounts are based on the listing format and vehicle price and will be at least 1% of the listing price.

For vehicles listed at less than $1,000, eBay will set a predetermined amount.

Your deposit becomes available for payout once both you and the buyer complete Secure Purchase.

• Vehicles up to $100K: If the title is delivered first, you'll receive 100% of the remaining payout. If the vehicle is delivered first, eBay Vehicles Sellers receive 50% and Subscribed Dealers receive 98%, with the balance released once the title is delivered.
• Vehicles over $100K: You'll receive 50% upon title receipt and the remaining 50% upon vehicle pickup, regardless of which happens first.

• If Caramel is handling the title transfer: mail it using the prepaid label so they can process the transfer.
• If Caramel is not handling the title transfer: hand it directly to the buyer at vehicle handoff or mail it using trackable mail to the buyer if the vehicle was shipped.

• If Caramel is handling the title transfer: do not give the title to the buyer or transporter. Instead use the prepaid label to mail it to Caramel.
• If Caramel is not handling the title transfer: hand it directly to the buyer at pickup, or ship it using trackable mail if picked up by a transporter.