The new and improved label printing experience for your eBay shipments will enable you to benefit from a number of features and enhancements:

1. Additional shipping services/options (eg. First Class Mail International, Regional Box, Padded Envelope, etc)
2. USPS savings program—selected users will receive upto 32.5% savings compared to retail rates.
3. eBay's "ShipCover" insurance option, which is less expensive than USPS insurance
4. automatic population of eBay listing details for faster label printing (i.e. weight, dimensions, preferred service)
5. prefilled customs forms for international shipments
6. increase in "void shipment" duration; you get up to 5 days to void (was previously only 2 days)
7. compare all available USPS shipping rates side-by-side

No, not at this time. At this point, customers will be able to use the new shipping experience only for eBay transactions.

Absolutely. However, it is very important that you set up your specific printer preferences when initially going through the new shipping flow. Printer preferences that you currently have set-up in your PayPal account will not automatically "carry over" to the new shipping platform. Once you've set your printer preferences in the new flow, they will remain saved going forward, and you will not need to enter them again.

Here is the list of supported label printers:

• Brother QL-500 - White Continuous Length Tape, item number DK-2205 or DK-2212
• Brother QL-550 - Brother White Continuous Length Paper Tape, 2.44 in x 100 ft, item number DK-2205 or White Continuous Length Film Tape, 2.44 in x 50 ft, item number DK-2212
• Brother QL-700 - Brother White Continuous Length Paper Tape, 2.44 in x 100 ft, item number DK-2205 or White Continuous Length Film Tape, 2.44 in x 50 ft, item number DK-2212 (white), DK-2113 (clear) , and DK-2606 (yellow)
• Brother QL-710W - Brother White Continuous Length Paper Tape, 2.44 in x 100 ft, item number DK-2205 or White Continuous Length Film Tape, 2.44 in x 50 ft, item number DK-2212 (white), DK-2113 (clear) , and DK-2606 (yellow)
• Brother QL-720NW - Brother White Continuous Length Paper Tape, 2.44 in x 100 ft, item number DK-2205 or White Continuous Length Film Tape, 2.44 in x 50 ft, item number DK-2212 (white), DK-2113 (clear) , and DK-2606 (yellow)
• Brother QL-1050 – Brother 4" x 6" shipping label, item number DK-1241. Plus, Brother White Continuous Length Paper Tape, 2.44 in x 100 ft, item number DK-2205 or White Continuous Length Film Tape, 2.44 in x 50 ft, item number DK-2212 (white), DK-2113 (clear) , and DK-2606 (yellow)
• Brother QL-1060N – Brother 4" x 6" shipping label, item number DK-1241. Plus, Brother White Continuous Length Paper Tape, 2.44 in x 100 ft, item number DK-2205 or White Continuous Length Film Tape, 2.44 in x 50 ft, item number DK-2212 (white), DK-2113 (clear) , and DK-2606 (yellow)
• DYMO LabelWriter 330 - Dymo Internet Postage Labels - 1-Part (PayPal & eBay), 2.4 in x 7.5 in, item number 99019 or DYMO 2-Part Internet Postage Labels, 2.25 in x 7.5 in, item number 30384
• DYMO LabelWriter 330 Turbo - Dymo Internet Postage Labels - 1-Part (PayPal & eBay), 2.4 in x 7.5 in, item number 99019 or DYMO 2-Part Internet Postage Labels, 2.25 in x 7.5 in, item number 30384
• Pitney Bowes LPS-1 - Continuous Paper Tape, 2.44 in x 100 ft, item number LA0-5
• Zebra TLP 3482 - Zebra White, 4 in x 6 in, various item numbers
• Zebra HT-146 - Zebra White, 4 in x 6 in, various item numbers
• Zebra TLP 3844-Z - Zebra White, 4 in x 6 in, various item numbers
• Zebra LP2844-Z - Zebra White, 4 in x 6 in, various item numbers
• Zebra TLP2844 - Zebra White, 4 in x 6 in, various item numbers

Discounts are indeed provided with our new shipping platform:

• Online rates are cheaper than rates you would pay at the post office
• If you're a higher volume seller, this new flow provides additional discounts as part of the USPS savings program.  You can enroll in this program by logging in to your eBay account (enrollment is currently not available in the new shipping flow for PayPal)

You can print a packing slip from any of the following pages:

1. Label Printing page
2. Label confirmation page
3. Manage Shipments page

Visit the Label Management page where you'll be able to reprint and/or void your labels. You'll have up to 5 calendar days (120 hrs) to do this (with the old flow, this was only 2 days for void).

You can click the "printer preferences" link shown in the new shipping label flow, and you'll have the ability to set up your printing preferences.

Important Note—it is very important that you set up your specific printer preferences when initially going through the new shipping flow. Printer preferences that you currently have set-up in your PayPal account will not automatically "carry over" to the new shipping platform. Once you've set your printer preferences in the new flow, they will remain saved going forward, and you will not need to enter them again.

ShipCover is provided through eBay Insurance Services (eBay Insurance Brokerage Services in New York) and Parcel Insurance Plan (PIP) and is underwritten by InterState Fire and Casualty Company, a subsidiary of Fireman's Fund Insurance Company.

There are several benefits of using the ShipCover insurance over USPS insurance, including cheaper prices, claim process built into the flow, protection for most of the international countries, etc. Please note ShipCover insurance is available only for labels printed for eBay transactions and the maximum limit of coverage at this point in time is $1,000.

Find out more about ShipCover insurance.

Multi-User shipping is still possible with the new shipping platform. The Primary account holder is required to setup Billing Agreement one time only.

To accept the Billing Agreement the primary account holder needs to click on "Print Shipping Label" from PayPal to access the new eBay shipping flow, select the "Sign up for the Billing Agreement to skip login in the future and automatically use your PayPal balance to pay for shipping labels." checkbox, and proceed with the postage purchase.

Once that is done any sub-users of that account will be able to print labels without having to go through the payment flow.

The agreement is specific to eBay Shipping. No other merchants will have permissions to capture money from their funds.

The USPS Savings Program offers up to 32.5% savings on the shipping charges (compared to retail price) only for the eligible eBay sellers. Check whether you are qualified for enrollment and eligible to receive Commercial Plus Pricing.

Please note that the enrollment process requires you to sign into your eBay account. Also if you have more than one eBay account, only the account(s) which meets the criteria will receive the benefits of this savings program.

Tracking number will be available on the transaction details section. Rest of the details about the item will be available on Manage Shipments page.

Reprint duration is up to 24 hours from the original label purchase time.

You can re-print the same label up to 10 times without additional cost. Reprint option is available from Manage Shipments page.

No. There is no limit for packing slips.

Yes. Secondary users can log into the new shipping tool. They can print shipping labels as long as the primary account holder has finished setting up a Billing Agreement for label payments.

UPS labels are not supported in the new shipping tool. Users will continue to have the option to print UPS shipping labels from the old platform. For those who choose UPS, the link to print UPS shipping labels is available on the new shipping tool itself upon landing.

No. ShipCover insurance is available only for eBay shipments.

As part of the current migration we support label printing only for eBay transactions. But you'll never have to log-in to eBay for printing labels.

All your primary and backup funding sources are available for purchasing the label. But changing the funding sources is not an option. PayPal balance will be used as the primary funding source by default. If the PayPal balance is zero, then one of the backup funding sources like bank accounts, PayPal credit, debit card, credit card, eCheck will be used as back up funding sources (in the same order as mentioned here).

Yes. Sending a custom email message to buyer is possible with the new shipping tool.

User can accept Billing Agreement to avoid multiple sign-in to make label payments. To accept the Billing Agreement the account holder needs to click on "Print Shipping Label" from PayPal to access the new eBay shipping flow, select the "Sign up for the Billing Agreement to skip login in the future and automatically use your PayPal balance to pay for shipping labels." checkbox, and proceed with the postage purchase.

No. Message to buyer is typically sent as the email message. If required, there is a custom label information (30 characters limit) can be printed on the label.

Labels can be voided on the new shipping tool from Manage Shipments page.