A better buying experience
Delivery date is one of the most critical factors in purchase decisions for today’s buyers. They not only expect free shipping, but they also look for how fast they can expect the item to arrive. That’s why we show an estimated delivery date on eBay’s listings, and if their items don’t arrive on time because of any reasonable shipping issue, we’ll make it right.
To make your shipping speeds more visible and help improve your sales, you can set your shipping preferences for the days of the week you ship and your handling time. Your handling time can be as quick as same-day handling. We will not count weekends or holidays as your handle-by date if the carrier you specify in your listings doesn’t ship on those days.
To help your buyers find items that ship in 4 days or less, listings will show a shipping speed message such as “Free 2 day shipping” or “Free 4 day shipping”, and the View Item, cart, and checkout pages will show the a shipping message along with a “get it by” estimated delivery date such as “Get it by Fri, Jan 1”. If you ship items in 4 days or less for free, your listings will automatically show the shipping speed messages.
We’ve replaced the Fast ‘N Free badge with the shipping speed message and the “get it by” promise which are more clear about delivery expectations set by sellers and shipping carriers.
Manage shipping settings
First, on the shipping preferences page, click “edit” under “Set same business day handling times”. Next, select your “Working days” and the “Cut off time for same day handling” on the days you’re able to offer it. Click on “Save”.
Setting your shipping and handling cut off times in shipping preferences.
Shipping Speed Message FAQs
- Are you changing the eligibility and protection associated with the Fast ’N Free badge?
No. We are changing the design to highlight shipping speed, such as “Free 3 day shipping” or “Free 4 day shipping.” There is no change to how we estimate delivery speed or the protections available for qualifying listings. For additional information on requirements please see here.
- What are the changes in search results, item pages and checkout?
In search results, you’ll see the new shipping message replace the older Fast ’N Free badge. Search results will not show the “guaranteed by” date.
The View Item, cart, and checkout pages will show the new shipping message along with “get it by” estimated delivery date.
See below for the previous experience vs. new:
- Why are you changing “Guaranteed by” to “Get it by”?
The “get it by” promise is better aligned with delivery expectations set by sellers and logistics networks.
- What if I signed up for Guaranteed Delivery?
All eligible listings will show the updated messaging. As estimated delivery dates will no longer show “Guaranteed by” messaging, we are retiring the handling time option for Guaranteed Delivery. Sellers opted into the Door-to-Door option will see no change in how the delivery dates are calculated and eligible listings will reflect “Get it by” for the promised delivery date.
- How will this affect existing listings?
We are not changing eligibility criteria for Fast ’N Free badges. Listings that previously qualified for the Fast ’N Free badge will be updated to the new message. Similarly, listings that previously did not qualify will not have the new message.
- How do you estimate delivery dates?
Delivery dates are estimated based on your handling time, location, and the delivery services you offer. We continue to work closely with carriers and will adjust estimated delivery times when there are delays. Learn more about estimated delivery dates.
- What happens if I charge for shipping?
Only listings with free shipping and up to 4 business day delivery promises will have the updated shipping message.
Provide your buyers with shorter and more accurate delivery estimate
With eBay’s new multi-location API feature, you can use multiple shipping locations for products listed. Send us the shipping locations and inventory levels for your listings, and we will show the buyer shorter and more accurate delivery estimates, based on their zip code. Meanwhile, your listings will still show shipping badges on the items that can be delivered for free within four days.
Interested in a multi-location inventory feature?
Stay informed about future capabilities to enable multi-shipping locations.
Multi-Location Shipping FAQs
- I use rate tables in my listings to show the delivery estimate for the regions specified in the rate table. Do I need to remove or detach rate tables from listings when I use this new feature?
Yes, when you use this new feature to send us your inventory location and quantity information, please detach the rate table from your listing. Rate tables would take priority to show the estimated delivery date on the listings and may be different than what eBay will estimate based on the inventory’s origin location.
- How will my late shipment rate be evaluated if I specify multiple shipping locations?
The late shipment rate will be measured as it is today. If you upload tracking and have an acceptance scan within your handling time, you will receive credit for on-time shipping.
It is important that buyers have an accurate expectation for when they will receive their orders. In order to have a high level of accuracy, you will need to ensure the available locations you will ship from are updated if inventory runs out of stock in any locations.
- Do I have to specify the carrier and service in the listing? I currently use “Standard Shipping” as the carrier, and the service I ship with depends on where the buyer is located.
Yes. The delivery estimates for multiple shipping locations uses the specific service-level agreement for the “ship from” and “ship to” locations from the carrier. If the listing does not have a specified carrier, the delivery estimate will continue to be calculated as it is now on eBay.com. Only USPS, FedEx, and UPS eBay-supported services currently qualify.
- If an item is located in warehouses in more than one country, can I add these locations so a buyer will see faster delivery estimates.
Currently, this feature is only available for US domestic locations.
- If eBay makes a delivery estimate from one warehouse, but I end up shipping it from another one, from which location will the quantity be reduced?
The quantity sent by location is only used to let us know which locations have inventory so that we can identify a nearby location to the buyer to use for delivery estimates. You may choose to ship from any location. We will not update inventory quantity at the location level. Only the quantity available at the listing level will be updated. It is important that you keep locations with available quantity updated so we can provide accurate delivery estimates to buyers.
- Will the listing show all of the possible shipping locations to the buyer?
No. At this time, the listing will continue to show only the one shipping location you specify for the listing.
- If one of the locations runs out of stock, will the delivery estimates be updated to skip this location?
Yes, as long as the location does not show available quantity, it will no longer be used to estimate delivery speed. If you run out of stock at one of your locations, please update the inventory item to reflect accurate availability by location.