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A better buying experience

Delivery date is one of the most critical factors in purchase decisions for today’s buyers. They not only expect free shipping, but they also look for how fast they can expect the item to arrive. That’s why we show an estimated delivery date on eBay’s listings, and if their items don’t arrive on time because of any reasonable shipping issue, we’ll make it right.

Setting expectations

To make your shipping speeds more visible and help improve your sales, you can set your shipping preferences for the days of the week you ship and your handling time. Your handling time can be as quick as same-day handling. We will not count weekends or holidays as your handle-by date if the carrier you specify in your listings doesn’t ship on those days.

To help your buyers find items that ship in 4 days or less, listings will show a shipping speed message such as “Free 2 day shipping” or “Free 4 day shipping”, and the View Item, cart, and checkout pages will show the a shipping message along with a “get it by” estimated delivery date such as “Get it by Fri, Jan 1”. If you ship items in 4 days or less for free, your listings will automatically show the shipping speed messages.

We’ve replaced the Fast ‘N Free badge with the shipping speed message and the “get it by” promise which are more clear about delivery expectations set by sellers and shipping carriers.

Manage shipping settings

First, on the shipping preferences page, click “edit” under “Set same business day handling times”. Next, select your “Working days” and the “Cut off time for same day handling” on the days you’re able to offer it. Click on “Save”.

 First, on the shipping preferences page, click “edit” under “Set same business day handling times”.Next, select your “Working days” and the “Cut off time for same day handling” on the days you’re able to offer it. Click on “Save”.
  • Setting your shipping and handling cut off times in shipping preferences.

Shipping Speed Message FAQs

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  • Are you changing the eligibility and protection associated with the Fast ’N Free badge?

    No. We are changing the design to highlight shipping speed, such as “Free 3 day shipping” or “Free 4 day shipping.” There is no change to how we estimate delivery speed or the protections available for qualifying listings. For additional information on requirements please see here.

  • What are the changes in search results, item pages and checkout?

    In search results, you’ll see the new shipping message replace the older Fast ’N Free badge. Search results will not show the “guaranteed by” date.

    The View Item, cart, and checkout pages will show the new shipping message along with “get it by” estimated delivery date.

    See below for the previous experience vs. new:

    Search result > FAST N FREE Search result > Free shipping
    View item > FAST N FREE View item > Free shipping
    Checkout > FAST N FREE Checkout > Free shipping
  • Why are you changing “Guaranteed by” to “Get it by”?

    The “get it by” promise is better aligned with delivery expectations set by sellers and logistics networks.

  • What if I signed up for Guaranteed Delivery?

    All eligible listings will show the updated messaging. As estimated delivery dates will no longer show “Guaranteed by” messaging, we are retiring the handling time option for Guaranteed Delivery. Sellers opted into the Door-to-Door option will see no change in how the delivery dates are calculated and eligible listings will reflect “Get it by” for the promised delivery date.

  • How will this affect existing listings?

    We are not changing eligibility criteria for Fast ’N Free badges. Listings that previously qualified for the Fast ’N Free badge will be updated to the new message. Similarly, listings that previously did not qualify will not have the new message.

  • How do you estimate delivery dates?

    Delivery dates are estimated based on your handling time, location, and the delivery services you offer. We continue to work closely with carriers and will adjust estimated delivery times when there are delays. Learn more about estimated delivery dates.

  • What happens if I charge for shipping?

    Only listings with free shipping and up to 4 business day delivery promises will have the updated shipping message.



Provide your buyers with shorter and more accurate delivery estimate

With eBay’s new multi-location API feature, you can use multiple shipping locations for products listed. Send us the shipping locations and inventory levels for your listings, and we will show the buyer shorter and more accurate delivery estimates, based on their zip code. Meanwhile, your listings will still show shipping badges on the items that can be delivered for free within four days.

Interested in a multi-location inventory feature?

Stay informed about future capabilities to enable multi-shipping locations.

Multi-Location Shipping FAQs

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