eBay Guaranteed Delivery

Sellers increase their listing visibility and buyers get their items in 3 days or less, guaranteed. eBay Guaranteed Delivery guarantees the delivery dates for listings that have same, or 1-day handling time. Guaranteed Delivery listings will get a visibility boost, and your customers will get their items in 3 days or less.

How you benefit

Your listings will have greater visibility because buyers can search for items by guaranteed delivery dates. We guarantee the delivery dates and protect you if deliveries are late. Fast, on-time delivery also means better buyer feedback and fewer late delivery issues.

A better buying experience

Buyers can filter items by delivery dates, including the next 1-2 days, and their purchases are guaranteed to arrive by the listed delivery dates. If their items don’t arrive on time because of any reasonable shipping issue, we’ll make it right.

Nike box

Setting expectations

Delivery date is one of the most critical factors in purchase decisions for today’s buyers. They not only expect free shipping, but they also look for how fast they can expect the item to arrive. That’s why we always show an estimated delivery date on eBay’s listings, and highlight Fast ‘N Free where the estimated delivery date is four business days or less, and shipping is free for the buyer.

Provide your buyers with shorter and more accurate delivery estimate

With eBay’s new multi-location API feature, you can use multiple shipping locations for products listed. Send us the shipping locations and inventory levels for your listings, and we will show the buyer shorter and more accurate delivery estimates, based on their zip code. Meanwhile, your listings will still show shipping badges on the items that can be delivered for free within four days.

Interested in a multi-location inventory feature?

Stay informed about future capabilities to enable multi-shipping locations.

Multi-Location Shipping FAQs

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Fast ’N Free listings must meet the following requirements:

  • Both you and your buyer are located in the 48 contiguous US states
  • We can estimate the item’s delivery date as four business days or less based on your handling time, the delivery service you’ve offered, your location and the buyer’s delivery address
  • You offer free shipping as your first (default) shipping option
  • You don’t offer local pickup or freight as your first (default) shipping option
  • The listing isn’t in Classified Ad format

Late delivery protection with Fast ’N Free

We cover Fast ’N Free listings because we’re confident in our ability to calculate your delivery time. If your delivery is late even though you met your handling time, we’ll make it right for your customers.

  • Voucher for a future eBay purchase
  • Free return label if the seller accepts returns

Weekend and holiday deliveries

Weekends and holidays aren’t included in estimated delivery dates, even though some carriers deliver on weekends. A buyer may contact you if they specifically need a weekend delivery, or if they want a faster delivery option. If they’re willing to pay any difference in cost, it’s up to you whether to accept their request or not.

Provide expedited shipping options

Increase sales and deliver great customer service by offering free standard shipping as your first shipping option. Next-day or other expedited services are great options as well. To offer expedited delivery:

  • Go to the Shipping details section when creating a listing
  • Choose an Expedited service from the Services dropdown menu
  • Seller Eligibility

    Are my listings guaranteed?

    No, only the listings that meet all Guaranteed Delivery listing requirements will display to buyers with a Guaranteed Delivery date.

    How can I opt out?

    You can opt out at any time by navigating to Account Settings > Site Preferences > eBay Guaranteed Delivery Setting. Click "Show," then "Edit". Lastly, select "I want to opt out of eBay Guaranteed Delivery," and click "Continue." You may opt back in at any time.

  • Listing Eligibility

    Which listings are eligible for Guaranteed Delivery?

    Listings that meet the following requirements are eligible, meaning they can display to buyers with a Guaranteed Delivery date:

    • Set same-day or 1-day handling time. If you offer same-day handling, we recommend setting your same-day cutoffs.
    • State eligible carrier services in listings. Generic listings such as standard, economy, expedited, and flat rate freight do not meet this requirement.
    • Add a postal code to the item location.

    You can use the Guaranteed Delivery bulk editing tool to see which of your listings don't yet meet the above requirements, and update them in bulk.

    What is the Guaranteed Delivery bulk editing tool, and how do I use it?

    You can check the Guaranteed Delivery bulk editing tool to see if any of your listings are missing information that would make them eligible for Guaranteed Delivery. The bulk editing tool makes it easy to see what updates need to be made and to make changes to a group of listings at the same time.

    To update your listings:

    1. Go to the Guaranteed Delivery bulk editing tool.
    2. See if you have any listings that you can update for Guaranteed Delivery.
    3. Click the checkbox next to the listings you want to edit. We recommend only selecting listings that need the same update.
    4. Click the Edit button.
    5. Click Edit fields and follow the specific instructions in the table below to fix your listings.

    When you're done updating your listings, make sure you save and submit your changes.

    Listing updates needed How to fix it How to fix it if you use business policies
    Change to fixed price format
    • Select Format and duration.
    • Select the action Edit listing individually.
    • Select the fixed price format for each listing.
    • Click Save and next to go to the next listing.
    Set same-day or one-day handling time
    • Select Handling time.
    • Then select Change to and select Same business day and 1 business day for your handling time.
    • Select Shipping policy.
    • Then select Change to and select the shipping policy you want to Edit or Create a new one.
    • (Under U.S. shipping, select Same business day and 1 business day for your handling time.
    Add postal code to listing location
    • Select Item location.
    • Enter your ZIP code.
    Use supported shipping services
    • Select Shipping policy.
    • Then select Change to and select the shipping policy you want to Edit or Create a new one.
    • Under U.S. shipping, select an eligible service.
    Associate with rate tables
    (Note: This action is only for sellers offering a door-to-door guarantee)
    • Select Shipping (Domestic).
    • If you have shipping rate tables already, select an existing table that you want to use.
    • If you don't have shipping rate tables, click Create to set up a new one. Watch our how-to video.

    How can I ensure all my listings are activated to maximize my visibility?

    When you go to the Guaranteed Delivery bulk editing tool, you will know all your listings are activated if you see this message: "You don't have any listings that need changes to qualify for Guaranteed Delivery."

    What are the eligible carrier services I can list for Guaranteed Delivery?

    USPS

    • USPS Priority Mail
      • USPS Priority Mail Flat Rate Envelope
      • USPS Priority Mail Flat Rate Box
      • USPS Priority Mail Large Flat Rate Box
      • USPS Priority Mail Small Flat Rate Box
      • USPS Priority Mail Padded Flat Rate Envelope
      • USPS Priority Mail Legal Flat Rate Envelope
      • USPS Priority Mail Regional Box A
      • USPS Priority Mail Regional Box B
      • USPS Priority Mail Regional Box C
    • USPS Express Mail
      • USPS Express Mail Flat Rate Envelope
      • USPS Express Mail Legal Flat Rate Envelope
      • USPS Express Mail Padded Flat Rate Envelope
      • USPS Express Mail Flat Rate Box
    • USPS First Class
      • USPS First Class Package
      • USPS First Class Letter
      • USPS First Class Large Envelope
      • USPS First Class Parcel
    • USPS Parcel Select Ground
    • USPS Retail Ground
    • USPS Media Mail

    UPS

    • UPS Ground
    • UPS 2nd Day Air
    • UPS 3 Day Select
    • UPS Next Day Air Saver
    • UPS Next Day Air
    • UPS 2 Day Air AM
    • UPS SurePost
    • UPS SurePost HK

    FedEx

    • FedEx Ground
    • FedEx Home Delivery
    • FedEx SmartPost
    • FedEx Express Saver
    • FedEx 2-Day
    • FedEx Priority Overnight
    • FedEx Standard Overnight
    • FedEx Ground Domestic

    DHL

    • DGM SmartMail Expedited
    • DGM SmartMail Ground

    What are the category-level restrictions for Guaranteed Delivery?

    The following categories do not qualify for Guaranteed Delivery.

    • Business & Industrial: Automation, Motors & Drives: Electric Motors: Other Electric Motors
    • Business & Industrial: Heavy Equipment Attachments: Buckets & Accessories
    • Business & Industrial: Heavy Equipment Attachments: Forks
    • Business & Industrial: Heavy Equipment Parts & Accs: Construction Equip Parts
    • Business & Industrial: Light Equipment & Tools: Air Compressors
    • Business & Industrial: Light Equipment & Tools: Generators
    • Business & Industrial: Manufacturing & Metalworking: Other Mfg & Metalworking
    • Business & Industrial: MRO & Industrial Supply: Pumps & Plumbing: Pumps: Other Industrial Pumps
    • Business & Industrial: Restaurant & Catering: Commercial Kitchen Equipment:Cooking & Warming Equipment: Fryers
    • Business & Industrial: Restaurant & Catering: Refrigeration & Ice Machines: Coolers & Refrigerators
    • Business & Industrial: Restaurant & Catering: Refrigeration & Ice Machines: Freezers
    • Business & Industrial: Restaurant & Catering: Refrigeration & Ice Machines: Ice Machines
    • Computers/Tablets & Networking: Printers, Scanners & Supplies: Printers
    • Consumer Electronics: TV, Video & Home Audio: Televisions
    • Health & Beauty: Massage: Electric Massage Chairs
    • Home & Garden: Furniture: Beds & Mattresses: Beds & Bed Frames
    • Home & Garden: Furniture: Beds & Mattresses: Mattresses
    • Home & Garden: Furniture: Chairs
    • Home & Garden: Furniture: Dining Sets
    • Home & Garden: Furniture: Sofas, Loveseats & Chaises
    • Home & Garden: Furniture: Tables
    • Home & Garden: Home Improvement: Building & Hardware: Doors & Door Hardware: Doors
    • Home & Garden: Home Improvement: Heating, Cooling & Air: Furnaces & Heating Systems
    • Home & Garden: Home Improvement: Plumbing & Fixtures: Bathtubs
    • Home & Garden: Home Improvement: Plumbing & Fixtures: Shower Enclosures & Doors
    • Home & Garden: Home Improvement: Plumbing & Fixtures: Vanities
    • Home & Garden: Major Appliances: Ranges & Cooking Appliances: Ranges & Stoves
    • Home & Garden: Major Appliances: Refrigerators & Freezers: Refrigerators
    • Home & Garden: Major Appliances: Washers & Dryers: Washer & Dryer Sets
    • Home & Garden: Tools: Generators
    • Home & Garden: Yard, Garden & Outdoor Living: Garden Structures & Shade: Awnings & Canopies
    • Home & Garden: Yard, Garden & Outdoor Living: Patio & Garden Furniture: Patio & Garden Furniture Sets
    • Home & Garden: Yard, Garden & Outdoor Living: Pools & Spas: Pool Equipment & Parts: Pool Heaters & Solar Panels
    • Home & Garden: Yard, Garden & Outdoor Living: Pools & Spas: Swimming Pools: Above-Ground Pools
    • Sporting Goods: Fitness, Running & Yoga: Cardio Equipment: Ellipticals
    • Sporting Goods:Fitness, Running & Yoga: Cardio Equipment: Treadmills
  • Late Deliveries

    What happens when a delivery does not arrive by its guaranteed date and the seller has met all of the criteria?

    For customers: If a Fast 'N Free item with a guaranteed delivery date arrives late, eBay will make it right for your buyer with one of these options:

    • Voucher for a future eBay purchase
    • Free return label if the sellers accepts returns

    For sellers: If a Fast 'N Free item arrives late even though you met the stated handling time, eBay will remove any negative or neutral feedback left by the customer regarding late delivery. We will also provide the buyer recompense for their inconvenience.

    We will not protect against late shipment defects, and a seller's listings can be deactivated from the program if they fall below the performance requirements. We reserve the right to rescind this seller benefit at any time.

    If I met my same-day or one-day handling time but the item is still delivered late, can buyers leave negative feedback?

    eBay will remove negative or neutral feedback regarding late deliveries if the seller met their handling time.

    What happens if a Fast 'N Free item arrives late due to weather delays?

    eBay will protect the seller and make it right with the buyer when guaranteed items arrive late due to major and unexpected weather events.

  • Performance Requirements

    What are the performance requirements for Guaranteed Delivery?

    To ensure a reliable and consistent delivery experience for Guaranteed Delivery items, sellers must meet the following requirements to continue offering Guaranteed Delivery:

    • A minimum of 97% on-time handling on Guaranteed Delivery transactions.
    • A minimum of 95% on-time tracking upload on Guaranteed Delivery transactions.

    These requirements are in-line with eBay Top Rated Seller requirements. Sellers who do not meet these requirements risk having their listings deactivated from the program.

    How can I track my Guaranteed Delivery performance?

    You can track your performance in the Guaranteed Delivery dashboard in the Seller Hub Performance tab. Data will populate once you have made at least 50 Guaranteed Delivery transactions, and will be updated every two weeks.

    How does Guaranteed Delivery affect my top-rated seller status?

    As with the Top-Rated Seller program, you must meet on-time handling and valid tracking upload requirements to continue offering Guaranteed Delivery.

  • Door-to-Door Guarantee

    How do I opt in?

    To opt in to the door-to-door guarantee, navigate to Account Settings > Site Preferences > eBay Guaranteed Delivery Setting. Click "Show," then "Edit". In the opt in screen, click "Learn More" and select "Door-To-Door Guarantee." Lastly, click "Count Me In."

    After opting in to the door-to-door guarantee, what are my next steps?

    After opting in, you must:

    1. Create rate tables to set your regional shipping speeds and costs.
      • Watch this video to learn how to create a rate table.
      • Reference our Guaranteed Delivery regional maps and zip codes documents as you create rate tables.
    2. Activate your listings using the Guaranteed Delivery bulk editing tool.

    What happens if an item is delivered late?

    Through the end of 2018, if a guaranteed item arrives late, eBay will always make it right for your buyer. This means that if a buyer makes a claim about a late delivery, eBay will provide them a shipping cost reimbursement. If the shipping was already free, eBay will provide a voucher to be used toward a future eBay purchase.

    This late delivery coverage does not protect your late shipment rate. Sellers offering a door-to-door guarantee are still required to meet the program requirements of 97% on-time delivery and 95% on-time tracking.

    After the end of the year, if an item arrives late, sellers offering a door-to-door guarantee are responsible for making it right for the buyer if they make a claim. eBay will always handle customer service with the buyer in the case of late deliveries.

    Who are the eligible carriers for the door-to-door guarantee?

    Sellers offering a door-to-door guarantee must ship with one of the following carriers for tracking purposes:

    • ABF
    • APC
    • Asendia
    • Conway
    • DHL Express
    • DHL Global Mail
    • Echo
    • Ensenda
    • Expeditors
    • FedEx
    • Globegistics
    • IMEX Global Solutions
    • Parcel
    • Lasership
    • Old Dominion
    • OnTrac
    • R+L Carriers
    • RR Donnelley
    • UPS
    • USPS
    • Yakit
    • YRC

    What are the performance requirements for Guaranteed Delivery?

    To ensure a reliable and consistent delivery experience for Guaranteed Delivery items, sellers offering a door-to-door guarantee must meet the following requirements:

    • A minimum of 97% on-time delivery.
    • A minimum of 95% on-time tracking upload.

    These requirements are in-line with eBay Top Rated Seller requirements. Sellers who do not meet these requirements risk having their listings deactivated from Guaranteed Delivery.

    How can I track my Guaranteed Delivery performance?

    You can track your performance in the Guaranteed Delivery dashboard in the Seller Hub Performance tab. Data will populate once you have made at least 50 Guaranteed Delivery transactions, and will be updated every two weeks.

    How can I opt out?

    You can opt out at any time by navigating to Account Settings > Site Preferences > eBay Guaranteed Delivery Setting. Click "Show," then "Edit." Lastly, select "I want to opt out of eBay Guaranteed Delivery," and click "Continue." You may opt back in at any time.



eBay Guaranteed Delivery seller terms & conditions

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