Seller Protections

New seller protections against abusive buyers, easier reporting of policy violations, and a drop shipping update.

What you need to know

  • New measures to identify and take action against abusive buyers and protect you

New abusive buyer protections and reporting feature update

We're implementing stronger measures against buyers who don't follow eBay's abusive buyer policy. We're introducing new measures to proactively find abusive buyers, prevent them from filing return requests, and in some cases suspend them. When we find that a buyer violated the policy, we will remove any feedback and defects, including opened cases in service metrics.

We've also made it easier for you to report buyers who violate eBay policies. Now when you report a buyer, you can more clearly describe what the buyer is doing to help us investigate potential policy violations and take actions to protect you.

Reduced search visibility for sellers who use a retailer to ship directly to buyers

Sellers who use retailers or marketplaces to ship directly to buyers are in violation of our drop shipping policy and will be lowered in search results, giving sellers who own their own inventory or drop ship from wholesalers greater search visibility.

We protect you in other ways, too

Additional protections include:

  • Removal of negative feedback and defects when you've done your part (e.g., tracking shows on-time delivery) or when things happen that are beyond your control, such as weather or carrier delays.
  • Partial refunds in the returns flow for items returned opened or used when you offer free returns.

Learn more about the many ways we protect you on eBay.

Your track record matters

This summer, we will announce new seller protections that will be based on your track record and how we will protect you when you provide great service to buyers.


Seller protections FAQs

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