Good 'Til Cancelled update, relist cancelled items and remorse returns, state sales tax exemption, and fee updates.
What you need to know
- Calendar-month renewals for Good 'Til Cancelled listings
- Easy relisting of cancelled items and remorse returns
- State sales tax exemption is now available
- Easier order management with user-friendly order numbers
- Final value fee cap and performance standard fee updates
New calendar-month renewal schedule for Good 'Til Cancelled listings
Starting July 1, 2019, we will change the Good 'Til Cancelled renewal schedule from every 30 days to once per calendar month. The new monthly renewal date for a Good ‘Til Cancelled listing will be based on the listing start date. The updated renewal schedule should make it easier for you to manage your business by aligning with monthly billing cycles and promotions.
Examples of Good 'Til Cancelled calendar-month renewals effective July 1, 2019
EXAMPLE: Listing created on the 5th of the month
If you create a Good 'Til Cancelled listing on July 5, it will be renewed on August 5, September 5, October 5, and so on.
EXAMPLE: Listing created on the 31st of the month
If you create a Good 'Til Cancelled listing on July 31, your listing will renew on the 31st or the last day of the month—August 31, September 30, October 31, and so on.
EXAMPLE: Listing created prior to July 1, 2019
A Good 'Til Cancelled listing that was created on January 30, 2019 and has renewed every 30 days (i.e., March 1, March 31, April 30, May 30, and June 29), will renew on July 29. When it renews on July 29, subsequent renewal dates will be set based on the day the listing was created (January 30), using the new monthly calendar schedule. Thus, the next renewal dates will be August 30, September 30, October 30, and so on.
Manage your Good 'Til Cancelled listings in Seller Hub
In addition to the new calendar-month renewal for Good ‘Til Cancelled listings, the "Start date" column on the Seller Hub Active Listings page now includes not only the date you listed the item, but also the length of time the listing has been active. Most sellers cannot see the "Start date" column because it’s not visible by default. To make the column visible, you must customize your Active Listings page. Another column that may not be visible by default but which you can also customize is an "End date" column, which, for Good ‘Til Cancelled listings, means the auto-renewal date.
To display "Start date" and "End date" columns on your Active Listings page in Seller Hub:
- Click the "Customize" link near "Print" on your Active Listings page in Seller Hub.
- Select "Start date" and "End date", change your column order if desired. You can also remove any columns that you don’t want to display.
- Click "Save". Your Active Listings page will display the "Start date" column, how long the listing has been active, and "End date" (the auto-renewal date for Good ‘Til Cancelled listings) for each of your listings. You can also adjust the width of the column by hovering your cursor over the vertical dividing line, selecting the line, and dragging it left or right.
Good 'Til Cancelled listings FAQs
How can I find out when my Good 'Til Cancelled listings will renew?
You can find out when your Good 'Til Cancelled listings will renew by looking at the "Time left" column on the Active Listings page in Seller Hub. You can also customize the Active Listings page in Seller Hub to show the "Start date" column. Starting July 1, 2019, Good 'Til Cancelled listings will renew once per calendar month. When listings renew in July, subsequent renewal dates will be based on the listing start date. For example, if the listing was originally created on the 1st of the month, from August onward, it will always renew on the 1st of each month.
Can I end my Good 'Til Cancelled listing at any time?
Yes. You can end your Good 'Til Cancelled listing at any time.
If I list an item on May 1, won’t it renew 30 days later on May 31, since this change isn’t happening until July?
Yes. If you wish to avoid this scenario, you can choose to end your listing before it renews on May 31, or consider listing the item on a date other than May 1.
Easily relist cancelled items and remorse returns for single-quantity listings
Starting in May 2019, when you successfully complete a cancelled item or remorse return for a single-quantity listing we'll provide you with a more convenient way to relist the item, which will help you resell the item and manage your business more efficiently. Upon completing a return or cancellation, a checkbox will be preselected for you that defaults to an automatic relisting of your item.
Cancelled item eligibility
The easy-relist default setting will be displayed and preselected for cancelled items that:
- The buyer initiated and you approved
- You cancelled due to an issue with the buyer’s address
- Is for a single-quantity listing
Remorse return eligibility
The easy-relist default setting will be displayed and preselected for remorse returns if:
- Tracking shows the item was returned to you
- You provided a full refund
- The remorse return is for a single-quantity listing
You will be able to deselect the preselected check mark in the default checkbox if you don't wish to relist the returned item.
Relist cancelled items and remorse returns FAQs
Will relisting a returned or cancelled item be optional?
Yes. You will be able to deselect the preselected check mark in the default checkbox if you don't want to relist the returned item.
Will I be able to change my original listing before relisting returned or cancelled items?
You will not be able to modify your listing prior to relisting, but you will be able to revise your listing after it is relisted, just as you are currently able to do.
Will you refund my final value fee if I complete a returned or cancelled item request and relist?
Yes. When you complete a return or cancellation request and relist your item, we will refund your final value fee as long as the return or cancellation did not require eBay to step in and help.
What should I do if a returned or cancelled item isn't in the same condition I sold it in?
First, you should assess whether the item is in a condition or state in which it can be resold. If there are differences in the item, you may consider not relisting the item, and creating a new listing instead.
Will I be charged for insertion fees when I relist the item?
No, you will not be charged for any additional insertion fees or listing upgrades that were applied in the original listing.
If I sold my item using the Auction format, will the returned or cancelled item be relisted in the same format with the same settings (e.g., starting price)?
Yes. The same settings will be applied, but the listing can be modified after it’s relisted.
Will the checkbox be easy to find? Is there a risk that my returned or cancelled items might be relisted by accident?
The checkbox will be available within each listing within the cancellation and return flows, prior to submitting the cancellation or refund.
Will I be able to opt out of easy relist for cancelled and refunded items at an account level?
We are aware that sellers want this functionality and we are exploring adding it in the future.
If I accept a remorse return and refund in full, but the item is not in a resellable condition (e.g., missing tags or packaging), will it be relisted?
If the item is not in resellable condition, simply remove the check mark in the checkbox before you confirm the cancellation or refund.
If there were chargeable listing upgrades (e.g., Subtitles, or Promoted Listings campaigns running on the original listing), will they automatically carry over when I relist my item?
Yes. The same settings you applied when you originally listed your item will carry over when you relist.
Will I be able to use the easy-relist feature for multi-quantity items?
Easy-relist is not currently available for multi-quantity items. It is only available for single-quantity items.
State sales tax exemption is now available
If you buy on eBay and qualify for a tax exemption (e.g., resellers and charitable organizations), our buyer exemption system allows you to submit tax exemption information so that you can make purchases in marketplace responsibility states without paying sales tax. In order to verify tax exemptions applicable to your business for purchases on eBay, you will need to provide a valid state sales tax exemption certificate.
Submit a valid state sales tax exemption certificate to eBay.
State sales tax requirement update
In October 2018, we announced that several states passed laws that require eBay and other online marketplaces to collect sales tax on taxable items mailed to addresses in those states. You can find current information about affected states on our Help page.
We collect the sales tax at checkout and itemize how much tax we collected and remitted in our Orders Report. The sales tax is collected automatically. There are no fees associated with these functions. For more information on eBay's tax policy and your obligations, see our Tax policy and User Agreement.
State sales tax exemption is now available FAQs
How can I submit a valid state sales tax exemption certificate to eBay?
You can submit a valid state sales tax exemption certificate on our "Send us documentation" page.
- In the "Document type" dropdown menu, select "General information"
- Add your valid state sales tax exemption certificate (acceptable file formats: .gif, .jpg, .jpeg, .pdf, and .png)
- In the "Comments" section, include your:
- Full name
- Business name
- eBay ID
- Accept the terms and conditions and click "Send"
Can I be reimbursed for sales tax directly by those states that collect it?
You may be able to get a credit for sales tax paid to eBay directly from your state. Consult a tax advisor or contact the department of revenue in your state for details as tax policies vary in each state. Learn more about paying tax on eBay purchases.
After I submit my valid state sales tax exemption certificate, how long will it take for eBay to process it?
Please allow 7-10 business days for processing.
Easier order management with updated order numbers
Starting in Summer 2019, we'll introduce a more user-friendly order number format. We'll attach the updated order numbers to each transaction on eBay, which will follow the transactions through their entire life cycles. The updated order numbers will appear in the “order details” section of your View Order Details page, Seller Hub, reports, emails, APIs, post-transaction records, and other locations over time, so you can efficiently track and manage your orders.
User-friendly order numbers will help:
- Sellers track and trace orders for easier reconciliation
- Buyers track their order information
- eBay provide better customer support for buyers and sellers
We'll support the updated order number format in the new version of our APIs and continue to support order numbers in our current API for backward compatibility. Sellers and developers will need to upgrade to the new version of our APIs to get the new order format and align with details that will be displayed in the user experience. You will see the same information in both the user experience and new version of the APIs that buyers see on their email receipts and in other user experience flows.
Final value fee cap increase for Basic and Premium Stores
Starting on June 1, 2019, we will increase the final value fee cap for Basic and Premium eBay Stores from $250 to $350. The final value fee cap for Anchor and Enterprise Stores will not change. Some exclusions may apply.
Final value fee increase for sellers not meeting performance expectations
Starting on June 20, 2019, we will increase the additional final value fees charged to sellers who have very high rates of "item not as described" returns and sellers who are not meeting minimum performance standards from 4% to 5%. See our selling fees article for information about how we calculate final value fees.
Fee updates FAQs
Why is eBay changing the final value fee cap?
We periodically evaluate fees and may make adjustments depending on changes we make in the eBay marketplace, and evolving conditions in the ecommerce industry.
If I list something before June 1, 2019, will my final value fee cap be impacted if my items sells after that date?
No. Listings made before June 1, 2019 by Basic and Premium eBay Store subscribers will not be subject to the increase until the listing is relisted or is renewed.
What categories are excluded from the final value fee cap increase?
The following categories will be excluded from the final value fee cap increase:
- Heavy Equipment
- Commercial Printing Presses
- Food Trucks, Trailers & Carts
- Guitars & Basses
Where can I learn more about my performance on eBay?
Learn more about your performance.