What you need to know

  • Calendar-month renewals for Good 'Til Cancelled listings
  • Easy relisting of cancelled items and remorse returns
  • State sales tax exemption is now available
  • Easier order management with user-friendly order numbers
  • Final value fee cap and performance standard fee updates
Overview

New calendar-month renewal schedule for Good 'Til Cancelled listings

Starting July 1, 2019, we will change the Good 'Til Cancelled renewal schedule from every 30 days to once per calendar month. The new monthly renewal date for a Good ‘Til Cancelled listing will be based on the listing start date. The updated renewal schedule should make it easier for you to manage your business by aligning with monthly billing cycles and promotions.

Examples of Good 'Til Cancelled calendar-month renewals effective July 1, 2019

EXAMPLE: Listing created on the 5th of the month

If you create a Good 'Til Cancelled listing on July 5, it will be renewed on August 5, September 5, October 5, and so on.

EXAMPLE: Listing created on the 31st of the month

If you create a Good 'Til Cancelled listing on July 31, your listing will renew on the 31st or the last day of the month—August 31, September 30, October 31, and so on.

EXAMPLE: Listing created prior to July 1, 2019

A Good 'Til Cancelled listing that was created on January 30, 2019 and has renewed every 30 days (i.e., March 1, March 31, April 30, May 30, and June 29), will renew on July 29. When it renews on July 29, subsequent renewal dates will be set based on the day the listing was created (January 30), using the new monthly calendar schedule. Thus, the next renewal dates will be August 30, September 30, October 30, and so on.

Manage your Good 'Til Cancelled listings in Seller Hub

In addition to the new calendar-month renewal for Good ‘Til Cancelled listings, the "Start date" column on the Seller Hub Active Listings page now includes not only the date you listed the item, but also the length of time the listing has been active. Most sellers cannot see the "Start date" column because it’s not visible by default. To make the column visible, you must customize your Active Listings page. Another column that may not be visible by default but which you can also customize is an "End date" column, which, for Good ‘Til Cancelled listings, means the auto-renewal date.

To display "Start date" and "End date" columns on your Active Listings page in Seller Hub:

  • Click the "Customize" link near "Print" on your Active Listings page in Seller Hub.
  • Select "Start date" and "End date", change your column order if desired. You can also remove any columns that you don’t want to display.
  • Click "Save". Your Active Listings page will display the "Start date" column, how long the listing has been active, and "End date" (the auto-renewal date for Good ‘Til Cancelled listings) for each of your listings. You can also adjust the width of the column by hovering your cursor over the vertical dividing line, selecting the line, and dragging it left or right.

FAQs

Good 'Til Cancelled listings FAQs

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Overview

Easily relist cancelled items and remorse returns for single-quantity listings

Starting in May 2019, when you successfully complete a cancelled item or remorse return for a single-quantity listing we'll provide you with a more convenient way to relist the item, which will help you resell the item and manage your business more efficiently. Upon completing a return or cancellation, a checkbox will be preselected for you that defaults to an automatic relisting of your item.

Cancelled item eligibility

The easy-relist default setting will be displayed and preselected for cancelled items that:

  • The buyer initiated and you approved
  • You cancelled due to an issue with the buyer’s address
  • Is for a single-quantity listing

Remorse return eligibility

The easy-relist default setting will be displayed and preselected for remorse returns if:

  • Tracking shows the item was returned to you
  • You provided a full refund
  • The remorse return is for a single-quantity listing

You will be able to deselect the preselected check mark in the default checkbox if you don't wish to relist the returned item.

FAQs

Relist cancelled items and remorse returns FAQs

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Overview

State sales tax exemption is now available

If you buy on eBay and qualify for a tax exemption (e.g., resellers and charitable organizations), our buyer exemption system allows you to submit tax exemption information so that you can make purchases in marketplace responsibility states without paying sales tax. In order to verify tax exemptions applicable to your business for purchases on eBay, you will need to provide a valid state sales tax exemption certificate.

Submit a valid state sales tax exemption certificate to eBay.

State sales tax requirement update

In October 2018, we announced that several states passed laws that require eBay and other online marketplaces to collect sales tax on taxable items mailed to addresses in those states. You can find current information about affected states on our Help page.

We collect the sales tax at checkout and itemize how much tax we collected and remitted in our Orders Report. The sales tax is collected automatically. There are no fees associated with these functions. For more information on eBay's tax policy and your obligations, see our Tax policy and User Agreement.

FAQs

State sales tax exemption is now available FAQs

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Overview

Easier order management with updated order numbers

Starting in Summer 2019, we'll introduce a more user-friendly order number format. We'll attach the updated order numbers to each transaction on eBay, which will follow the transactions through their entire life cycles. The updated order numbers will appear in the “order details” section of your View Order Details page, Seller Hub, reports, emails, APIs, post-transaction records, and other locations over time, so you can efficiently track and manage your orders.

User-friendly order numbers will help:

  • Sellers track and trace orders for easier reconciliation
  • Buyers track their order information
  • eBay provide better customer support for buyers and sellers

We'll support the updated order number format in the new version of our APIs and continue to support order numbers in our current API for backward compatibility. Sellers and developers will need to upgrade to the new version of our APIs to get the new order format and align with details that will be displayed in the user experience. You will see the same information in both the user experience and new version of the APIs that buyers see on their email receipts and in other user experience flows.

FAQs

Order numbers FAQs

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Overview

Final value fee cap increase for Basic and Premium Stores

Starting on June 1, 2019, we will increase the final value fee cap for Basic and Premium eBay Stores from $250 to $350. The final value fee cap for Anchor and Enterprise Stores will not change. Some exclusions may apply.

Final value fee increase for sellers not meeting performance expectations

Starting on June 20, 2019, we will increase the additional final value fees charged to sellers who have very high rates of "item not as described" returns and sellers who are not meeting minimum performance standards from 4% to 5%. See our selling fees article for information about how we calculate final value fees.

FAQs

Fee updates FAQs

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