Policy Updates

Yes. If you have listings that include business or personal contact information, you will receive guidance via Seller Hub and My eBay to help you identify and update your listings. Please remember that you are responsible for reviewing and updating your listings in order to comply with the policy.

Use the bulk editing tool to update your listings.

We may automatically identify contact information within the listing and remove text that is identified as noncompliant. All remaining information within the listing will remain as is.

Yes. You are responsible for reviewing and updating your listings in order to comply with the policy. Failure to comply with the policies could result in account-level action.

From the home page, go to "Account Settings," followed by "Manage your Q&A for buyers." Enter your customer service phone number in the provided field and check or don't check the box to show or hide the number.

Promotions Manager allows you to set up promotion types that support a carousel-like placement below the main listing, which allows you to feature additional items.

We recommend that you either include the text of the T&Cs within your listing or provide a link to the manufacturer's warranty page in the item specific field labelled "Warranty Information." Please note that item specific fields currently only support a maximum of 50 characters. If the link you wish to add is longer than 50 characters, you may want to consider using an external service such as Bitly to shorten the T&Cs URL.

No. The majority of eBay listings are already secure and will be unchanged. Only listings with nonsecure content will feature the button to "See full item description."

Make sure your listings do not contain any nonsecure HTTP content by following the steps we've provided. If your listings are HTTPS compliant, they won't be impacted by this change and your item descriptions will fully display on the main page.

Update all active listings, scheduled listings, saved listing templates, description templates, and inventory you have not yet listed.

Only HTTP URLs in tags pulling content onto your listing or store will trigger these changes. Such content would include images, videos, audio, CSS URLs, and other content as described in "How browser security is changing."

Links to external sites are governed by the eBay links policy, but will not trigger any change.

eBay does plan to notify sellers whose listings feature nonsecure content, but you should take steps now to make your listings compliant ahead of the change in October.

No, there will be no change to the mobile experience.

If you created Good 'Til Cancelled (GTC) listings or created your storefront before your provider updated their security protocol, your listings or storefront could still contain noncompliant content. Third-party providers list GTC listings the first time, and eBay automatically relists them, unchanged. Contact your provider to learn how they can help you update older GTC listings, draft listings, listing templates, and storefronts.

No. Since June 2017, eBay has not allowed active content such as JavaScript, Flash, plug-ins, and other similar programming methods in listings. Externally-hosted content, such as photos and cascading style sheets (CSS), is deemed "passive" content and is still allowed in listings. It will not trigger the Google "Not secure" message or hidden description as long as it is delivered using the secure HTTPS transfer protocol.

Your content will likely show up as a broken image or video. Contact your domain to make sure they are HTTPS compliant or remove HTTP content altogether.

No, we do not plan to block listings with noncompliant content.

Buyers will see the same item description snippet and "See full item description" button regardless of which browser they use. There will be no changes to the mobile experience, which already features key snippets of item descriptions regardless of mobile browser.

In cases where a manufacturer of a product did not assign a product identifier to the item you are listing, you may specify "Does not apply." It is your responsibility to verify that a manufacturer did not issue an identifier for the product. Using "Does not apply" when a product identifier is available violates eBay policy and could result in listing removal. In addition, an improper "Does not apply" designation will render your listing ineligible for traffic and merchandising opportunities that accompany the use of valid product identifiers.

There is no difference between Seller Refurbished, Manufacturer Refurbished, and New items, in terms of which categories require product identifiers. For a full list of categories that require product identifiers, please visit our Structured Data - Product Identifiers page for details.

To find the listings you need to update:

1. Go to My eBay or Seller Hub
2. Select all of your active listings
3. Click "edit" to go to the eBay bulk editing tool
4. Click on the filter(s) for "Required field" (UPC, brand, MPN) to display only the listings that need to be updated with product identifiersClick "edit" to go to the eBay bulk editing tool

Images are only one component of the buyer experience. By developing strong branding, high quality product information, and best shipping and returns practices, your listings will stand out to buyers.

Images that focus solely on the product offered for sale, without distracting text or images, help buyers better understand what is being sold.

You will be notified via email that a watermark is detected in your listings.

A number of common design programs, such as Photoshop, can be used to remove watermarks.

How to remove watermarks using Photoshop:

• Open the watermarked image
• Select the "Clone Stamp" tool
• Use your mouse to Alt-click (Options-click for Mac users) on the area surrounding the watermark
• Click and drag the cursor over the watermark, blending the cloned area with the rest of the image

Depending on the watermark's location, it may be easier to use the original photograph or take another photograph of the product you are selling.

You can brand the products and experiences you sell a couple ways:

1. Use your logo or eBay User ID to clearly identify your business, and incorporate it into a listing template. This will also ensure that your listings are optimized for mobile.
2. Consider signing up for an eBay Stores subscription to manage your eBay storefront, create email marketing campaigns, and drive promotions.

When a match is found, we validate the information you provided in your listing against the information we have for the matched product in our catalog. If the information you provided doesn't match our information, we will block your listing. You can either adjust your listing to remove the conflict, or, if you think the information in the eBay catalog is incorrect, you can inform eBay with the correct information from within your listing tool. eBay will quickly review your suggestion and, if approved, update the information.

Listing blocks for noncompliant new and relisted items will begin in early Spring 2018.

Yes. We encourage you to include additional images and item information to help buyers with their purchasing decisions and build your personal brand.

You will be able to inform us and we'll take steps to verify and make relevant changes. In early 2018, we will provide you with tools to alert us to incorrect product information in our catalog. These tools will be available when you list your items on eBay.