What is Escrow.com?
Headquartered in San Francisco, California, Escrow.com is a fully accredited and licensed escrow company in 48 US states. To date, Escrow.com has securely handled over $4 billion in transactions. Watch a short video on how to buy or sell a vehicle with Escrow.com on eBay Motors.
What is escrow?
An escrow is a financial and legal arrangement where a neutral third party temporarily holds a sum of money or property until a transaction between a buyer and seller is complete. This arrangement increases the safety of the transaction by verifying the identity of the parties and ensuring that both buyers and sellers are satisfied with the transaction.
Simple, Safe and Trusted
Using Escrow.com to facilitate your transaction offers a simple and more secure sales process, giving both Buyer and Seller greater peace of mind. From start to finish, Escrow.com ensures your transaction runs smoothly and securely. Escrow.com has over 20 years of experience securing transactions for customers throughout the United States and around the world.
Buying a vehicle?
When you use Escrow.com to complete your vehicle purchase, Escrow.com will securely hold your payment until you have inspected and accepted the vehicle. If there is an issue with your purchase, you can return the vehicle to the Seller and have your funds returned to you from your escrow account subject to the terms of the General Escrow Instructions.
Selling a vehicle?
If you are selling a vehicle on eBay, you can choose to enable Escrow.com as a payment method for your customers when you create your listing, offering your Buyer the peace of mind that comes from this safer and more secure payment option. When a Buyer commits to purchase your vehicle, they will choose whether to use Escrow.com for handling payment. Click here to learn more about Escrow.com’s guide to selling a car.
How Escrow.com works
Here’s an overview of how Escrow.com works with eBay Motors.
- An Escrow.com transaction is initiated when Buyer and Seller have agreed to the terms of vehicle purchase on an eBay Motors listing where Escrow.com has been enabled as a payment option. Buyer will be redirected to Escrow.com during check out to complete the process.
- The Buyer creates an account on Escrow.com, verifies their identity and deposits the vehicle payment funds to Escrow.com via credit card or PayPal if the purchase price is less than $5,000 and wire transfer if the purchase price is greater than $5,000. Click here to learn more about Escrow payment options.
- The Seller is notified via email that the Buyer has started the transaction and creates an Escrow.com account if they don’t already have one.
- Once the Buyer’s funds are secured, the Seller is notified by Escrow.com to ship the vehicle to the Buyer.
- Once the Buyer receives the vehicle, they will have a period of two business days to inspect and either accept or reject the vehicle. For more information about Escrow.com Inspection Period click here.
- Once the vehicle has been accepted by the Buyer, the funds are released to the Seller's bank account. If the Buyer rejects the vehicle, it is the Buyer’s responsibility to cover the cost of shipping the vehicle back to the Seller.
Data Sharing
To facilitate your transaction, eBay and Escrow.com will exchange information about you and the transaction. Click here to learn more about what information eBay and Escrow.com collects and stores.
Testimonials
I wanted to thank you for all the help in the purchase of my Phaeton through eBay. It was very helpful to use this alliance between eBay and your escrow company as it was always a concern for a buyer to purchase a car before they received it. I hope more purchasers avail themselves of your services so that this becomes a normal practice in the future.”
Buyer is a 72 year old man from New Hampshire purchasing 1931 Ford Model A Phaeton for $10,200 from a seller from California.
I bought a motorcycle through eBay, and Escrow.com was convenient to use, worked well and gave me peace of mind about the largest Online purchase I have ever made. Great website, I was very satisfied with the experience!”
Koji F from California purchased 1978 BMW R100RS Motosport R 100 RS for $8790 from a seller from Alabama.
My experience purchasing with Escrow.com on eBay was good overall. I really think the service adds an extra level of security for your online transactions.”
Buyer from California purchased 2017 Mercedes Sprinter Worker for $25,000 from a seller from Nevada.
FAQ's
How are the Escrow.com fees calculated?
The Escrow.com fee will be between 0.89 - 3.25% depending on the vehicle purchase price. The vehicle purchase price is determined by the listing format. For auction style listings, the vehicle purchase price is the value of the winning bid. For fixed price listings, the vehicle purchase price is the fixed price. If Seller accepts an offer from Buyer, the vehicle purchase price is the value of the accepted offer.
To calculate your estimated Escrow.com fee click here.
How long does it take to process my payment?
Wire transfers are typically received into escrow within 1 business day. You can see the status of your payment at any time on Escrow.com.
Once the vehicle has been inspected and accepted by the Buyer, funds are typically released within 1 business day and received the next business day into your bank account. Exact timing depends on your financial institution.
For more information about Escrow.com’s payment process click here.
What if I have a problem with my Escrow.com transaction?
If there are any issues, please contact Escrow.com’s customer support department through phone support, email at support@escrow.com, or chat support at www.Escrow.com.
Escrow.com’s live phone support is available Monday-Friday, 8am to 11pm, Pacific.
- USA and Canada (Toll Free): 888-511-8600
- Other Countries: +1-415-801-2270
For more information about Escrow.com click here.
What forms do I need to fill out?
Your transaction with Escrow.com will be processed electronically and no additional forms are required.
DMV forms related to registration and title transfer should still be filled out as normal by the Buyer and Seller.
Will a credit check be needed?
No. Transacting using Escrow.com will not affect your credit. Escrow.com requests a copy of your driver's license or other government issued identification only to verify your identity and secure your transaction.
For more information about Escrow.com’s verification process click here.
Can I use Escrow.com for vehicles other than cars & trucks?
Yes, Escrow.com can be used for motorcycles, boats, RVs, Powersports and more.
For more information about Escrow.com’s vehicle transactions click here.
Who do I contact if I am having issues?
If there are any issues contact Escrow.com’s customer support department through phone support, email at support@escrow.com, or chat support at www.escrow.com.
Escrow.com’s live phone support is available Monday-Friday, 8am to 11pm, Pacific.
- USA and Canada (Toll Free): 888-511-8600
- Other Countries: +1-415-801-2270
For more information about Escrow.com click here.
eBay phone support is available Monday-Friday 7am to 6pm MST
- USA 866 - 322-9227
You can learn more about Escrow.com policies and legal documents here: