Payments Terms of Use

1. Payment Service; Disabling Payment Methods

You authorize eBay Sarl to acquire and settle payments that it receives on your behalf. When you sell an item on eBay, you are deemed to be a payee, with eBay Sarl acting as your payment service provider. In a refund, chargeback, or similar scenario, or if you use your funds to pay, you may be deemed to be a payer, again with eBay Sarl acting as your payment service provider. If eBay Sarl is your Payout Entity, eBay Sarl will open and hold a payment account for you.

The acceptance of a buyer’s payment instrument (for example, their Visa card), once it has been authorized for payment, satisfies the buyer’s payment obligation to you, regardless of whether we actually settle such payment to you. In the event that we do not make any such payment to you as described in these Payments Terms of Use, you will have recourse against us only and not against the buyer. To the extent permissible under the rules of any third-party or governmental body with jurisdiction over us, you agree that we are not liable for your acts and omissions and you understand that we disclaim any such liability.

We may disable specific payment method(s) available to buyers for all or some of your listings if we reasonably believe the use of such payment methods for your transactions will increase regulatory, financial, or other risk to us. For example, if you would like to offer a high-priced item with a new eBay account, we may disable such payment methods where the amount is credited with a time delay after the transaction (e.g. direct debit or payment upon invoice). In assessing the risk, we consider relevant factors such as your sales history, service status, eBay account history, risks associated with certain item categories, transaction value, and number and monetary amounts of eMBG cases. We will re-enable the affected payment method(s) for your listings once the risk no longer exists.

2. Execution of Payment Transactions

When you, as a payee or payer, use Managed Payments, the payment transactions will be executed in accordance with the payment schemes rules and procedures, or as otherwise agreed.

3. Liability for Unauthorized Payment Transactions

You will be fully liable for all losses relating to an unauthorized payment transaction if you acted fraudulently with respect to such a payment transaction, or if you failed to fulfill one or more of the obligations under this agreement (such as keeping your credentials safe or notifying us without undue delay) with intent or gross negligence.

4. Our Liability

We will refund you in full and are liable for losses directly and reasonably foreseeably incurred by an incorrectly or non-executed payment transaction, provided that you have informed us of such transaction without undue delay after becoming aware of the defect and in no event later than thirteen (13) months after the transaction was executed, unless we failed to make information about the transaction available to you.

We are liable for damages suffered as a result of willful misconduct or gross negligence. In case of minor negligence, we are only liable for (a) damages resulting from injury to life, body, or health; or (b) foreseeable typically occurring damages resulting from the breach of an essential contractual obligation. Any further liability is excluded.

If you are a business using the Payment Services, unforeseeable damages in accordance with the above include (but are not limited to) loss of goodwill or reputation, direct or indirect loss of profits, loss of data, loss of business and other intangible losses. You also explicitly agree that as a business you may not benefit from the rights and liability regimes deriving from the legal provisions with regard to payment services (Articles 79(1), 81(3), 86, 88 to 90, 93 and 101 of the Luxembourg Law of 10 November 2009 on payment services) in the event of non-execution or defective execution of Payment Services under this agreement, meaning we are not liable to you for the losses or damage you may suffer under those provisions.

5. Shipping Labels

If buyers purchase a return shipping label at their own expense on the eBay website, eBay may automatically deduct the label costs from the refund amount a buyer receives from you. If this occurs, you agree (as a debtor to the buyer for the refund) to be delegated as a debtor to the shipping carrier for the label costs, and authorize us to use the relevant part of the refund amount to pay the shipping carrier on your behalf. You will not bear any additional shipping costs in this event.

6. Holds (for consumers in Germany)

If you are a consumer in Germany, eBay Sarl will apply holds to your funds in accordance with this section. For all other sellers, holds are applied under the conditions in Part I, Section 5/Holds.

As a regulated payment entity, we are legally required to implement an effective risk management program and robust measures to prevent fraud, money laundering, and terrorist financing. For these purposes, we may place holds on your funds, or instruct a payment service provider to hold your funds, under the conditions and for the duration described below, taking into account your and other users’ legitimate interests.

A hold can be placed either on transaction level or on account level. Transaction-level holds are placed in relation to a particular buyer transaction, typically to secure a potential refund of the transaction amount to the buyer, e.g., after a successful eMBG claim (“Transaction Holds”). These holds freeze the amount of the relevant transaction. Account-level holds prevent the disbursement of all funds on the account (“Account Holds”). They are placed for reasons related to the seller, the seller’s conduct, or the activity on an account, e.g. if there is a suspicion of fraud.

Transaction Holds can be placed if:

• Your buyer opens a case under an eBay Buyer Protection Program (see Part I, Section 5/eBay Money Back Guarantee Programs). If the buyer's claim is successful, you must reimburse the eMBG Service Provider for the amount refunded to the buyer according to the applicable User Agreement and eMBG policy. We will secure the reimbursement claim of the eMBG Service Provider against you by placing a hold on the relevant amount until the case is decided. If the case is resolved in your favor or if you are found to be protected under the Seller Protection Program, we will release the hold and disburse your funds.
• Your buyer (or the holder of the payment instrument used to pay for the transaction) opens a payment dispute with its payment service provider (see Part I, Section 5/Disputes). If the buyer's claim is successful, you must reimburse us for the amounts refunded to the buyer as described in Part I, Section 5/Disputes. We will secure our reimbursement claim against you by placing a hold on the relevant amount until the case is decided by the buyer’s payment service provider. If the case is resolved in your favor or if you are found to be protected under the Seller Protection Program, we will release the hold and disburse your funds.
• Additionally, we may place a hold on funds depending on your seller status, changes to your account status, or other factors we use to help ensure a safe marketplace. We place such holds to ensure that sellers successfully fulfill the order and that refunds for potential buyer-requested returns, eMBG claims, or disputes filed by a buyer can be executed effectively.
• New, dormant, and infrequent sellers may experience holds for up to 30 days while becoming established on eBay in accordance with eBay’s best selling practices and building a strong selling history.
• Previously restricted or suspended sellers may experience holds for the 30 days after the restriction or suspension is lifted, while we confirm that the order has been successfully fulfilled.
• Unusual selling patterns, like an unexpected surge in sales, a change in business type, a change in average selling price or the type of items being sold, or the sale of high-priced items may lead to holds for up to 30 days or until the fulfillment of the order is confirmed to help us ensure that buyers don't have any issues with the order.
• The authentication process may lead to holds for up to 30 days until the authenticity of items sold with eBay's Authenticity Guarantee can be confirmed.
• For specific shipping methods such as local pick-up, holds may be placed to ensure that the seller completes the delivery of the item according to the conditions stated in the item description. The hold will be lifted when the delivery is confirmed, e.g. by scanning a QR code at local pick-up.
• If we have identified an increased risk of seller performance issues, for example if multiple buyers have reported problems or if we see excessive cancellations related to an account, we may place a hold on a transaction to ensure that the seller completes the fulfillment of the order. The hold will be lifted when the successful fulfillment is confirmed.
• Holds applied as described above for a certain period of time to secure the successful fulfillment of buyer’s orders may be applied for longer periods of time in cases of extended delivery times.

Account Holds can be placed in the following cases:

• Failed or incomplete identification and verification process. If you do not assist us in the identification and verification process, for example, if you do not provide us with the information and/or documents necessary to identify and verify you or your company in accordance with the applicable legal requirements (see Part I, Section 2, Step 3/Confirm Your Identity), we cannot pay out your funds. Once you provide the requested information, and we can verify your identity, we will release the hold, and your funds can be disbursed. The duration of the hold depends on how fast you provide the required documents.
• Compliance and risk reasons. We may hold payouts in order to fulfill our legal obligations in the following cases:
• As a regulated payment entity, we are legally required to implement an effective risk management program and robust measures to prevent fraud, money laundering, and terrorist financing. This includes measures to ensure that we can fulfill our payment obligations at all times, including and in particular towards our users. If we identify a financial, fraud or money laundering/terrorist financing risk, we will hold your payouts. A financial or fraud risk exists if payments could be made by or to an unauthorized third party instead of you (e.g., in case of an “account takeover,” when a third party has gained unauthorized access to your eBay account) or if you violate applicable law, these Payments Terms of Use, the applicable User Agreement or any other eBay Policies, and your actions could cause other users or us to suffer a loss or financial or reputational damages.
• We or our Affiliated Companies may be legally obligated to block your payouts. We may receive an order by an authority to freeze your funds, or the Affiliate providing the eBay Services to you may be legally required under certain conditions to ensure that no payments are made to you and to notify us accordingly, as in the case of eBay GmbH which must comply with the requirements under the EU's DAC7 Directive, as transposed into national law (Sec. 23 sentence 2 no. 2 PStTG).

If we hold your payouts due to compliance and risk reasons, we will notify you and may request additional information from you. Once we have received the requested information or the risk is otherwise resolved, we will release the hold and your funds can be disbursed. The duration of the hold depends on how quickly you provide the information or how quickly the risk is otherwise resolved.

• Performance holds: We hold your payouts if we identify unusual activity associated with your account, such as increased number of customer claims, a drop in your seller status to “below standard,” a sudden change in your selling activity or an unusually high percentage of late deliveries or negative buyer feedback. We will only apply a hold in this case if the unusual activity associated with your account is material in the sense that, according to our experience based on comparable cases in the past, it leads to a risk for all of your potential buyers regarding the fulfillment of the delivery of the order or the effective execution of refunds for potential buyer-requested returns, eMBG claims, or disputes filed by a buyer. The duration of these holds depends on how fast the issues underlying the identified unusual activity are resolved.
• Invalid payment method: We may put your payouts on hold if we can't deduct your selling fees and other Owed Amounts from any of your payment instruments on file. In this case, once you add another payment method, the hold will be released.

7. Corrective Measures

If we become aware of suspected or actual fraud or other security threats affecting your eBay account, we will notify you by email and provide you with instructions on how to protect such account.

8. Financial Regulations Consent

eBay Sarl will share information you provided to eBay Sarl with our Affiliates or third parties only for the purpose of such Affiliates and third parties assisting us in providing Managed Payments as described in Part I, Section 6/Third-Party Providers, or in accordance with the following consent.

You expressly consent to eBay Sarl sharing your information with our Affiliates or third parties under the conditions and for the purposes as described below. By sharing this information, we and the respective Affiliate will be able to comply with applicable law. This will allow us and our Affiliates to continue to provide our services to you.

• We may share your information with eBay GmbH or other eBay Affiliates which are obligated under the Digital Services Act (Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC) to obtain such information from you. The Digital Services Act obligates online platform providers like eBay to obtain and validate certain information from professional sellers offering goods and services to consumers in the EU. Such information can among others include identification information about you (including for example a copy of your identification document or an equivalent electronic document), information on your account with us (including information related to your Linked Financial Account), as well as the results of any verification of such information performed by us.
• We may share with eBay GmbH (the entity providing the eBay Services to customers in the EU under the User Agreement) your Linked Financial Account information and the total amounts paid to you in a given quarter including amounts withheld for fees and taxes, as well as any other information about you to allow eBay GmbH to comply with its obligations under the EU DAC7 tax directive (Council Directive (EU) 2021/514 of 22 March 2021 amending Directive 2011/16/EU on administrative cooperation in the field of taxation). Under this directive as transposed into national law, eBay GmbH is required to collect customer information for certain sellers and report this to EU tax authorities.
• We may share with eBay Inc. (the entity that facilitates the offer, sale, and purchase of goods and services on the eBay.com e-commerce marketplace) your Linked Financial Account information to enable eBay Inc. to comply with United States federal and state laws that require online marketplaces to collect and verify certain information regarding high-volume third party sellers of consumer products on such online marketplaces. These laws include the United States INFORM Consumers Act (H.R. 2617 – 117th Congress (2021-2022)) and any such substantially similar laws as may be adopted in the United States from time to time.
• We may, directly or through our Affiliates, disclose account information to intellectual property rights owners on the basis of applicable national law of an EU member state in an out-of-court disclosure process, in the event of an infringement of their intellectual property rights for which our payment services have been used (including, but not limited to, Art. 19 of the German Trademark Act).
• We may disclose to tax authorities in the EU your account information and details on your cross-border payment transactions, as well as any other information required to comply with our obligations under the CESOP Directive (Council Directive (EU) 2020/284 of 18 February 2020 amending Directive 2006/112/EC), as transposed into national law in the EU Member States.

9. Account Activity

If you did not access your eBay account for six consecutive years and no transactions have been initiated for three consecutive years, we will treat the relationship as inactive. If the account holds no funds, we may permanently close it and discontinue maintaining its records and access to related services. If the account holds a balance, we will notify you at the email address on file and provide the option to either keep the account open and maintain the balance or withdraw the balance, subject to these Payments Terms of Use.

10. General Provisions

If you are a business which uses the Payment Services, you agree that Articles 79 (1), 81 (3), 86, 88, 89, 90, 93, and 101 and Title III of the Law of 10 November 2009 on payment services shall not apply to your use of the Payment Services.

1. Payment Service; Disabling Payment Methods

The acceptance of a buyer's payment instrument (for example, their Visa card), once it has been authorized for payment, satisfies the buyer's payment obligation to you, regardless of whether we actually settle such payment to you. In the event that we do not make any such payment to you as described in these Payments Terms of Use, you will have recourse against us only and not against the buyer. To the extent permissible under the rules of any third-party or governmental body with jurisdiction over us, you agree that we are not liable for your acts and omissions and you understand that we disclaim any such liability.

We may disable specific payment method(s) available to buyers for all or some of your listings if we reasonably believe the use of such payment methods for your transactions will increase regulatory, financial, or other risk to us. For example, if you would like to offer a high-priced item with a new eBay account, we may disable such payment methods where the amount is credited with a time delay after the transaction (e.g. direct debit or payment upon invoice). In assessing the risk, we consider relevant factors such as your sales history, service status, eBay account history, risks associated with certain item categories, transaction value, and number and monetary amounts of eMBG cases. We will re-enable the affected payment method(s) for your listings once the risk no longer exists.

2. Authorization to Pay

The authorization to pay for Owed Amounts in accordance with Part I, Section 8 is an electronic pre-authorized debit agreement (“PAD Agreement”) that you are entering into for business purposes to allow eBay to debit your designated bank account, and is subject to the rules of Payments Canada.

By completing registration for Managed Payments, you hereby authorize eCCA (or its Affiliates) and the financial institution that has issued your Linked Financial Account to debit your Linked Financial Account for Owed Amounts in variable amounts at such intervals as when you have Owed Amounts that are due and owing and we are unable to collect such Owed Amounts from your current or future disbursements.

You agree to waive all pre-notification requirements under the Payments Canada rules in respect of any variable debits originated under this PAD Agreement. eCCA will notify you by email regarding any one-time or sporadic debits in order to obtain your authorization.

eCCA, or its Affiliates, will charge your account a CDN$ 7.00 fee by way of a separate debit for each and every debit transaction authorized above that is unsuccessful or returned unpaid by your financial institution. We shall have no liability to you whatsoever caused by a dishonored debit.

If you would like to cancel this PAD Agreement, you may do so at any time by contacting eCCA. If you cancel this PAD Agreement without providing a new authorization, we may suspend or cancel your Payment Services and eBay may suspend or cancel your eBay Services.

You have certain recourse rights if any debit does not comply with this PAD Agreement. For example, you have the right to receive reimbursement for any debit that is not authorized or is not consistent with this PAD Agreement. To obtain more information on your recourse rights, or for further information on your right to cancel this PAD Agreement and applicable forms, you may contact your financial institution or visit www.payments.ca.

3. RPAA Trust Arrangement

Funds received by us on your behalf represent an unsecured claim for payment against us, but do not constitute deposits. eCCA may combine your funds with the funds of other eCCA customers in pooled custodial accounts, in accordance with this section (3/RPAA Trust Arrangement), and may invest the funds in accordance with applicable law. You do not have any ownership interest in these investments and any interest earned from these investments will be retained by us.

4. Legal Disputes

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND EBAY HAVE AGAINST EACH OTHER ARE RESOLVED.

You and eCCA agree that any claim or dispute at law or equity that has arisen, or may arise, between you and eCCA (including any claim or dispute between you and a third-party agent of eCCA) that relates in any way to or arises out of this or previous versions of these Payments Terms of Use, your use of or access to the Payment Services, the actions of eCCA or its agents, will be resolved in accordance with the provisions set forth in this Legal Disputes Section.

• Law and Forum for Disputes if you do not reside in Quebec – These Payments Terms of Use and any dispute or claim you have against eBay shall be governed in all respects by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Except as otherwise agreed by the parties or as described in the Arbitration Option paragraph below you agree to submit to the jurisdiction of the courts located in Toronto, Ontario for the resolution of and all claims or disputes you may have against eCCA.
• Law and Forum for Disputes if you reside in Quebec – These Payments Terms of Use and any dispute or claim you have against eCCA shall be governed in all respects by the laws of the Province of Quebec and the federal laws of Canada applicable therein.
• Arbitration Option – For any dispute or claim (excluding claims for injunctive or other equitable relief) where the total amount of monetary relief sought is less than CDN$15,000, the parties may elect to resolve the dispute in a cost-effective manner through binding arbitration. In the event that the parties agree to arbitration, such arbitration shall be conducted pursuant to the simplified arbitration procedure set out in the arbitration rules of the ADR Institute of Canada, in force at the time of the dispute. Unless the parties agree or the arbitrator determines otherwise, the arbitration shall not involve any personal appearance by the parties or witnesses and shall be conducted by telephone, online and/or be solely based on written submissions. Any judgement on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Improperly Filed Claims – All claims you bring against eCCA must be resolved in accordance with this Resolution of Disputes Section. All claims filed or brought contrary to the Resolution of Disputes Section shall be considered improperly filed. Should you file a claim contrary to the Resolution of Disputes Section, eCCA may recover attorneys' fees and costs up to CDN$1500, provided that eBay has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim. Except as stated otherwise, legal notices to eCCA shall be served on eCCA's national registered agent.

[Does not apply if you reside in Quebec] Any translation of these Payments Terms of Use and all related documents is done for our users' convenience and in the event of a dispute between the English and French version, the English version of these Payments Terms of Use and all related documents shall govern.

If you are a resident of the Province of Quebec, the following clause applies: The parties hereby confirm that they have requested that these Payments Terms of Use and all related documents be drafted in English. Les parties ont exigé que la présente convention et tous les documents afférents soient rédigés en langue anglaise.

1. Disabling Payment Methods

We may disable specific payment method(s) available to buyers for all or some of your listings if we reasonably believe the use of such payment methods for your transactions will increase regulatory, financial, or other risk to us. For example, if you would like to offer a high-priced item with a new eBay account, we may disable such payment methods where the amount is credited with a time delay after the transaction (e.g. Buy Now Pay Later). In assessing the risk, we consider relevant factors such as your sales history, service status, eBay account history, risks associated with certain item categories, transaction value, and number and monetary amounts of eMBG cases. We will re-enable the affected payment method(s) for your listings once the risk no longer exists.

2. Unsuccessful Direct Debits

We will charge your account an AUD 8.00 fee by way of a separate debit for every debit transaction for an Owed Amount that is unsuccessful or returned unpaid by your financial institution. We shall have no liability to you whatsoever caused by a dishonored debit.

3. Legal Disputes

If a dispute arises between you and eCA, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. We strongly encourage you to first contact us to seek a resolution. If your dispute is not resolved by contacting Customer Service, all legal notices and formal disputes should be sent to eCA's registered agent in accordance with the “Notices” Section below. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

1. Business users

We can agree different terms with customers who are not micro-enterprises, charities or consumers.

For the purposes of these Payments Terms of Use:

1. A micro-enterprise is an enterprise, which employs fewer than 10 persons, and has a turnover or annual balance sheet that does not exceed €2 million;
2. A charity is a body whose annual income is less than £1 million and is a charity as defined in England and Wales by section 1(1) of the Charities Act 2011, in Scotland by section 106 of the Charities and Trustee Investment (Scotland) Act 2005, or in Northern Ireland by section 1(1) of the Charities Act (Northern Ireland) 2008; and
3. A consumer is an individual acting for purposes other than a trade, business or profession.

If you become a micro-enterprise, charity or consumer, you should immediately notify us, and the terms applying to those customers (as indicated in these Payments Terms of Use) will apply to you. If you are no longer a micro-enterprise, charity or consumer, then you should notify us immediately, and the terms applying to those customers (as indicated in these Payments Terms of Use) will no longer apply to you.

Provided that you are not a micro-enterprise, charity or consumer, you agree that:

1. Part 6 and regulations 66(1), 67(3) and (4), 75, 77, 79, 80, 83, 91, 92, and 94 of the Payment Services Regulations 2017 do not apply in respect of these Payments Terms of Use;
2. If you become aware of any unauthorised transactions then you will notify eCUK by contacting the Customer Service via any of the available communication methods (e.g. Contact Us form, chat) without undue delay, and in any event no later than sixty (60) days after the debit date;
3. eCUK will not be liable to you for any unauthorized transaction unless you have notified it in accordance with (b) above;
4. eCUK will not be liable to you for any unauthorized transaction if it has reasonable grounds to suspect that you have acted fraudulently.

2. Payment Service; Disabling Payment Methods

You authorize eCUK to acquire and settle payments that it receives on your behalf. When you sell an item on eBay, you are deemed to be a payee, with eCUK acting as your payment service provider. In a refund, chargeback, or similar scenario, or if you use your funds to pay, you may be deemed to be a payer, again with eCUK acting as your payment service provider.

Unless subject to a hold as described in these Payments Terms of Use, your transaction proceeds will generally be available for settlement to your Payout Entity or your E-Money Account (as defined below) within one to two business days after buyer payment is confirmed in checkout, although actual availability may vary depending on the buyer’s payment method and when the payment is received by us. In some cases (for example, if you are a new seller on eBay, or if you are a private seller in the UK), funds may become available for disbursement after the item is deemed delivered, as described in this help page.

If eCUK is your Payout Entity, eCUK will issue electronic money to you on receipt of funds received following the settlement process described above and will open, hold and operate an electronic money account (the E-money Account) for you. You will only be able to fund your E-Money Account using the amounts settled following your sale of an item on eBay and by eCUK issuing electronic money to you on receipt of funds received following the settlement process described above in respect of such sale. In some circumstances we may issue electronic money to you and allow you to use such electronic money to make payment transactions before funds have been credited to eCUK’s own account.

From time to time, it may be possible for you to use your electronic money to make eligible purchases on ebay.co.uk. In such cases you will be deemed to be payer, and eCUK will be providing you with payment services related to the issuance of e-money. If you use your electronic money to make an eligible purchase on ebay.co.uk, and are subsequently refunded in respect of such purchase, eCUK will issue you with electronic money on receipt of the proceeds relating to the refund.

The acceptance of a buyer’s payment instrument (for example, their Visa card), once it has been authorized for payment, satisfies the buyer’s payment obligation to you, regardless of whether we issue electronic money to you in respect of such sale to the buyer. In the event that we do not issue electronic money to you as described in these Payments Terms of Use, you will have recourse against us only and not against the buyer. To the extent permissible under the rules of any third-party or governmental body with jurisdiction over us, you agree that we are not liable for your acts and omissions and you understand that we disclaim any such liability.

We may disable specific payment method(s) available to buyers for all or some of your listings if we reasonably believe the use of such payment methods for your transactions will increase regulatory, financial, or other risk to us. For example, if you would like to offer a high-priced item with a new eBay account, we may disable such payment methods where the amount is credited with a time delay after the transaction (e.g. direct debit or payment upon invoice). In assessing the risk, we consider relevant factors such as your sales history, service status, eBay account history, risks associated with certain item categories, transaction value, and number and monetary amounts of eMBG cases. We will re-enable the affected payment method(s) for your listings once the risk no longer exists.

3. Execution of Payment Transactions

When you, as a payee or payer, use Managed Payments, the payment transactions will be executed in accordance with the payment schemes rules and procedures, or as otherwise agreed.

Required Information

You must ensure we are provided with the data required for us to execute the payment transaction. If we are executing a payment in respect of a refund owed to a buyer (of an item you sell on eBay) and we do not have sufficient data to execute such transaction we reserve the right to ask the buyer’s payment service provider for the required information.

We require the following information for the execution of a payment transaction:

• Your name,
• Your eBay username,
• The buyer’s name (where applicable),
• The buyer’s eBay username, and any other data about the buyer which the buyer’s payment service provider or we may require (where applicable),
• The currency of the payment transaction (if possible, in abbreviated form),
• The amount of the payment transaction, and
• The beneficiary’s payment details.

We may also require specific information, such as a one-time authorization code sent to your verified phone number or email address, to authenticate a payment transaction (or to allow you to access certain information related to Managed Payments on eBay).

To the extent reasonably possible, we will automatically utilize the information stored in our systems. Where the required information provided by you or (where applicable) the buyer is not fully available or is inaccurate, we will not bear any liability for any damage, delay, or other consequence from the non-execution or defective execution of the relevant payment transaction.

Receipt of Payment Orders

A payment order will be deemed to have been received by us if:

• Carried out by means of a payment card, then in accordance with the card schemes rules; or
• Received by our available electronic communication channels, then on the business day when it is actually received by us.

If the payment order is not received on a business day, it will be deemed to be received on the next business day. “Business days” in this Part VI of these Payments Terms of Use shall mean the days on which banks in London are open for regular business.

You may not revoke a payment order after we have received it. However, if we have agreed that a payment order will be executed on a certain future date, the business day prior to this future date will be the latest you can revoke the payment order.

Refusal of Payment Orders

We reserve the right to refuse the execution of a payment order when:

• The payment order information contains factual errors and/or is incomplete;
• You have not satisfied your obligations under these Payments Terms of Use or any other agreement between you and us;
• There are doubts about the validity of the instruction, or the identity or authority of the person giving the payment order; or
• The payment order, if executed, would lead to a breach of the applicable rules, laws, or regulations.

We may charge a reasonable fee for such a refusal.

You acknowledge that when executing a payment transaction, we may have to disclose information mentioned above and your legal address to the other party’s payment service provider and, where relevant, also to intermediaries involved in the execution of the payment transaction. You expressly accept and instruct us to disclose such data.

Where you are the payer, the execution of the transaction may depend on us having received the respective amount from you prior to the execution, or there being sufficient funds in your E-Money Account to fund the transaction.

4. Redemption of E-Money

If we are your Payout Entity and provide you with an E-Money Account, we will, on your instruction, redeem the electronic money held in your E-money Account and pay the proceeds of redemption (the monetary value of the electronic money you have redeemed) to your Linked Financial Account.

Payments to your Linked Financial Account will generally be initiated either automatically according to the schedule you have pre-selected (if scheduled payments are available to you) or “on demand” based on an individual redemption instruction we receive from you. However, if your E-money Account is not configured to include a regularly scheduled redemption, we may periodically redeem the electronic money held in your E-money Account and send the redemption proceeds to your Linked Financial Account.

If scheduled payments are available to you and you opt to redeem electronic money in your E-Money Account according to a pre-selected schedule, your redemption proceeds, other than those being held in accordance with these Payments Terms of Use will be paid out to your Linked Financial Account according to the payout schedule agreed with you. For example, if you select monthly payouts, a single settlement will be initiated automatically once a month for all transactions that have settled to your E-Money Account on or before that day. If you request a payout on demand, a single settlement will be initiated for all transactions that have settled to your E-Money Account on or before that day. You may be able to choose to redeem only a portion of your available balance in your E-Money Account, leaving the rest in your E-money Account.

Transaction proceeds will generally settle to your Linked Financial Account within two business days of initiating disbursement to you, although actual settlement times may vary for individual transactions depending on circumstances such as your bank’s processing times. We may diverge from the redemption and payout process as needed for compliance or risk reasons.

We may also require specific information, such as a one-time authorization code sent to your verified phone number or email address, to authenticate a payout of redemption proceeds.

If we are unable to settle your redemption proceeds, then, depending on the reason why we are unable to settle your redemption proceeds, we may refund the buyer (e.g., in the event that we cannot process your information due to technical reasons etc.) or otherwise process these funds in accordance with applicable law.

We will provide you with monthly statements of your transactions free of charge, which can be accessed in the Seller Hub.

The balance on your E-money Account is not a deposit. You will not receive interest or any other earnings on the money held in your E-money Account.

The Financial Services Compensation Scheme is not applicable for this E-money Account. No other compensation schemes exist to cover losses claimed in connection with your E-money Account. The Electronic Money Regulations 2011 imposes requirements on us about how we hold these funds. We will ensure that once we have received your funds they are deposited in a safeguarded account, specifically for the purpose of redeeming transactions made from your E-money Account. In the event that we become insolvent, funds that have arrived with and been received and credited by us into your E-money Account are protected against the claims made by creditors.

5. Liability for Unauthorized Payment Transactions

You will be fully liable for all losses relating to an unauthorized payment transaction if you acted fraudulently with respect to such a payment transaction, or if you failed to fulfil one or more of the obligations under this agreement (such as keeping your credentials safe or notifying us without undue delay if you have lost your security credentials or think they may have been stolen) with intent or gross negligence.

We ask you to keep your security credentials safe. This means you should not share your security credentials with anyone, and you should disguise or protect your security credentials if you write them down or store them. If you think someone has used or is able to access your E-money Account, you must tell us as soon as you can.

6. Our Liability

We will refund you in full and are liable for losses directly and reasonably foreseeably incurred by an incorrectly or non-executed payment transaction, provided that you have informed us of such transaction without undue delay after becoming aware of the defect and in no event later than: (i) thirteen (13) months after the transaction was executed if you are a consumer, micro-enterprise or charity; or (ii) sixty (60) days after the transaction was executed if you are using the Payment Services as a business which is not a consumer, micro-enterprise or charity, in each case unless we failed to make information about the transaction available to you.

However, we won't refund you if:

• We reasonably think you acted fraudulently (and we may involve the police)
• You are not a consumer, micro-enterprise or charity, and you didn’t take steps to keep your E-Money Account secure;
• You are a consumer, micro-enterprise or charity, and you deliberately or with gross negligence didn’t keep your E-money Account secure.

To the fullest extent permitted by applicable law, we and our Affiliates (and our and their respective employees, directors, agents and representatives) will not be liable for any direct lost profits, any indirect lost profits, or any special, incidental or consequential damages (including without limitation damages for loss of data or loss of business) arising out of or in connection with these Payments Terms of Use or Managed Payments (including the inability to use Managed Payments). In addition, to the fullest extent permitted by applicable law, in no event will aggregate liability of us or our Affiliates (and our and their respective employees, directors, agents and representatives) arising out of or in connection with these Payments Terms of Use, the transactions contemplated hereby, or Managed Payments exceed the actual amount of direct damages (excluding direct loss of profits), whether in contract, tort (including negligence, product liability or other theory), warranty, or otherwise.

Without limiting the foregoing, in no event will we or any of our Affiliates be liable to you for any failure or delay by us (or our employees, agents, or representatives) in performing our obligations under these Payments Terms of Use, where such failure or delay is caused by abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all reasonable efforts to the contrary, or where we are bound by other legal obligations covered by applicable law.

7. Shipping Labels

If buyers purchase a return shipping label at their own expense on the eBay website, eBay may automatically deduct the label costs from the refund amount a buyer receives from you. If this occurs, you agree (as a debtor to the buyer for the refund) to be delegated as a debtor to the shipping carrier for the label costs, and authorize us to use the relevant part of the refund amount to pay the shipping carrier on your behalf. You will not bear any additional shipping costs in this event.

8. Corrective Measures

If we become aware of suspected or actual fraud or other security threats affecting your eBay account, we will notify you by email and provide you with instructions on how to protect such account or your E-Money Account.

9. Amendment

For customers that are consumers, micro-enterprises or charities, Part I, Section 9 (“Amendment”) of the Payments Terms of Use applies.

For customers that are not consumers, micro-enterprises or charities, we will notify you of any amendments to these Payments Terms of Use by writing (for example, by posting a revised version of these Payments Terms of Use on our website, including the Seller Hub or the eBay Message Centre). Before the anticipated effective date of such change, we will notify you at least fourteen (14) days prior. Your continued use of Managed Payments and the Payment Services beyond the effective date of the change will constitute your acceptance of the changes.

We will generally change these Payments Terms of Use for the following sorts of reasons:

• if we think it will make them easier to understand or more helpful to you;
• to reflect the way our business is run, for example if the change is needed because of a change in the way any financial system or technology is provided;
• to reflect legal or regulatory requirements that apply to us;
• to reflect changes in the cost of running our business; or
• because we are changing or introducing new services or products that affect our existing services or products covered by these terms and conditions.

If you do not agree to proposed changes, you may terminate these Payments Terms of Use, pursuant to Part VI, Section 10 (“Term, Termination”) below, without any extra cost at any time before the effective date. We always publish the amended Payments Terms of Use on the eBay website.

10. Termination

For customers that are consumers, micro-enterprises or charities, Part I, Section 10 (“Term, Termination”) of the Payments Terms of Use applies.

For customers that are not consumers, micro-enterprises or charities, Part VI, Section 9 (“Amendment”) of the Payments Terms of Use apply, except that we may terminate these Payments Terms of Use by giving written notice fourteen (14) days prior via email to your registered email address.

11. General Provisions

Provided that you are not a micro-enterprise, a charity or a consumer, you agree that Articles 66(1), 67(3), 67(4), 75, 77, 79, 80, 83, 91, 92, 94, and Part 6 of the Payment Services Regulations 2017 shall not apply to your use of the Payment Services.