eBay International Shipping Returns Terms and Conditions of Carriage

Introduction

Please read these eBay International Shipping Returns Terms and Conditions of Carriage (“Terms”) carefully before you submit your order. These Terms together with the eBay User Agreement and Privacy Notice and in particular, the International Selling Policy, will apply to your use of and access to Services provided by us. All policies, including the Privacy Notice are incorporated into these Terms. By proceeding with or continuing access to our Services and/or placing an order with us, you agree to be bound by these Terms. In the event that any terms in this document conflict with those in the User Agreement, these Terms prevail.

Return Labels

Once your return is accepted, you will receive a shipping label through your eBay account or email address. You agree to be responsible for ensuring that the label:

  1. information is correct;
  2. is printed in a visible format; and
  3. is securely attached to the Parcel.

We will not be liable for any late, missed or failed delivery of the Parcel caused by your failure to provide correct or accurate information or a firmly secured, or clear and unambiguous label.

Your Return

When you return an order, you agree:

To ensure that the information you supply is complete and accurate;

  1. To warrant that you will only ship the item approved for the return and that any returned items are acceptable for shipment and conform with laws applicable to any transportation medium and will not ship any Prohibited Item or anything that is illegal or unlawful, including anything that does not comply with your country’s export laws or any recipient country’s or transit country’s import laws or regulations and that you will not ship any Parcel containing items that are non-compliant with our service provider’s terms of service or appear on any a carriers list of prohibited items (Easyship, DHL, Asendia); and
  2. That you are agreeing to comply with the terms of our Carriers including Easyship, DHL and Asendia.
  3. That you agree to allow us to provide address information electronically to the carriers and vendors that facilitate the services and to the relevant tax and customs authorities where required.
  4. You warrant that all shipments are acceptable for transportation and may be lawfully carried aboard any truck, vessel or airline, including passenger airlines, or other federally regulated carrier; that shipments do not contain articles classified as hazardous, dangerous (unless specifically identified in writing prior to shipping, or which are prohibited or restricted by any applicable United States or foreign statutes or regulations including but not limited to those of the DOT (Department of Transportation), the TSA (Transportation Security Administration), US Customs, IATA (International Air Transport Association); and
  5. You agree to the Asendia Excluded Goods and Dangerous Goods Policy provided in Appendix A, below.

Label Charges

If any charges are due for your Return Label, those charges will be offset against any money owed to you after the returned item is processed. Additional charges may apply in certain circumstances. You are committed to payment of the charges (including additional charges) once you confirm your return.

Additional Charges

You may be liable to pay us for additional costs we incur as a result your failure to comply with these Terms. These will vary depending on the circumstances. For example, failed deliveries might incur costs for Parcel return, storage or destruction. You may also incur additional charges if you fail to correctly package an item or if you provide incorrect weights and dimensions for your Parcel.

Label Expiration

Each label is valid for use for 7 days from the time of your order. You should ship within that time.

Packaging

It is your responsibility to ensure that sufficient packaging is used for Parcels and complies with carrier labeling guidelines.

Parcels that are inappropriately packaged

We may not accept items for delivery which in the reasonable opinion of our Carriers are inappropriately packaged. Carriers may, in their sole discretion, decide to repack your Parcel to comply with certain requirements for which you may incur additional charges to cover the price of repackaging. Please note that Carriers are under no obligation to secure the safety of your package nor to carry out any repackaging. You acknowledge in these circumstances that additional charges may be levied or that your Parcel may be rejected. We shall not be liable or responsible for any damage caused to Parcels that are inappropriately packaged or are repackaged by Carriers as a result of their being inappropriately packaged or labeled.

International Shipping

You consent to the disclosure of certain personally identifiable information, as well as item and order information, by eBay to our service providers and other third parties (such as customs and revenue authorities, as well as other government agencies), in connection with the processing, export and customs clearance, and international transportation of any item.

Termination or Changes in the Returns Services

We may, in our sole discretion, suspend or terminate the Services or alter the Services or Terms without notice.

Appendix A Asendia Excluded Goods, Dangerous Goods Policy

I. EXCLUDED GOODS

Consignment is excluded from carriage and neither eBay nor the carrier will assume responsibility or liability if the Consignment:

  • contains articles, goods, material, liquids or documents that are banned by national or international legislation, conventions, provisions or regulations in the country of origin of the Consignment, in the country of destination of the Consignment and/or in any third country through which the Consignment will be carried;
  • contains articles, goods, material, liquids or documents that are banned by the instructions, regulations, agreements and conventions relating to Dangerous Goods as referred to under section II;
  • contains goods which may inflict bodily harm while in transit, infect persons or cause damage to property while in transit;
  • contains prohibited items, such as counterfeiting items or piracy items, illegal narcotics/drugs or psychotropic substances, falsified and other illegal medical products, fraudulent or deceitful Mail and/or illegal lotteries;
  • contains perishable biological substances, animals, illegal pornography, firearms or parts thereof, ammunition, explosives, weapons, weapons accessories, imitation of weapons, firearms or ammunition, human remains and/or medical waste.

You agree that the either eBay or the carrier shall have full discretion to dispose of the excluded Consignment in whichever manner it considers appropriate (including the destruction of the excluded Consignment). In such cases, you agree to reimburse eBay without delay for the costs of removing the excluded Consignment from transportation/delivery, destroying it or returning it.

  1. Valuable goods

    You acknowledge that, unless it has been agreed in writing with the carrier at the latest upon handover of the Consignment, Client may not enclose any valuable articles such as precious stones, precious metals, watches, jewelry, valuable accessories and spare parts, clocks, pearls, gemstones, jewels, money, banknotes, coins, stamps, readily realizable securities, bonds, mortgage notes, coupons, crossed and uncrossed cheques, cancelled and uncancelled cheques, traveler’s cheques, saving books, bills of lading, passports, tenders, share and option certificates, telephone cards, lottery tickets, goods made of glass, porcelain or other fragile materials, works of art or antiques with the Consignment handed over to the carrier for transportation and delivery. If you do hand over such goods for transportation and delivery, you do so entirely at your own risk. Asendia shall never be liable for lost, damaged or delayed Consignment that contains valuable goods.

II. DANGEROUS GOODS

Asendia USA is providing this Dangerous Goods Policy to inform customers of the process and penalties involved for shipments containing undeclared dangerous goods. Sending shipments containing undeclared dangerous goods is a serious violation of hazardous materials regulations.

Non-compliance with these regulations is a criminal offense that has the potential for both monetary fines and/or imprisonment. In addition to the risk associated with shipping packages that have the potential to cause health and physical harm or death on board an aircraft, the fines for violations of these regulations range from thousands of dollars per day, up to $500,000 if a person ships a “dangerous good” consciously.

There are several agencies that could levy fines against companies sending shipments containing undeclared dangerous goods, including the International Air Transportation Association (IATA), United States Department of Transportation (DOT), Federal Aviation Administration (FAA), Bureau of Industry and Security (BIS), Federal Motor Carrier Safety Administration (FMCSA), Research and Special Projects Administration (RSPA), and the United States Coast Guard.

Examples of some of the possible fines include:

  • The transportation regulations for US domestic movement; regulations issued by FMCSA are published in the Federal Register and compiled in the U.S. Code of Federal Regulations (CFR); Title 49 of the CFR identifies the requirements for shipping hazardous materials. Section 171.1 of 49 CFR outlines the applicability of Hazardous Materials Regulations (HMR) to persons and functions. Reference number 171.1(g) identifies the potential fines related to violations of the regulations, see below:
    • (g) Penalties for noncompliance. Each person who knowingly violates a requirement of the Federal hazardous material transportation law, an order issued under Federal hazardous material transportation law, subchapter A of this chapter, or a special permit or approval issued under subchapter A or C of this chapter is liable for a civil penalty of not more than $81,993 for each violation, except the maximum civil penalty is $191,316 if the violation results in death, serious illness, or severe injury to any person or substantial destruction of property. There is no minimum civil penalty, except for a minimum civil penalty of $493 for a violation relating to training.
  • The FAA imposes fines for the shipment of undeclared dangerous goods in the amount of $5,000 per piecefor items classified under the “Consumer Commodity” category, and upwards of $30,000 per piece for other materials.

You agree with the Asendia Dangerous Goods policy in Sections 7 and 8 of the Asendia General Terms & Conditions (GTC) at https://www.asendiausa.com/general-terms-conditions/ which apply to all Asendia USA customers.

Any undeclared dangerous goods shipments from your company that are introduced into the Asendia USA network will be immediately reported to the regulatory authorities. There will not be any reimbursement of shipping charges related to such shipments.

Last updated: December 21, 2022