Search the help pages 
(Does not search for items or products)

How to get your account back after a suspension

How to get your account back after a suspension

Follow these instructions to open the payment page.

  1. Go to My eBay.

  2. Click the Account tab.

  3. Click the onetime payment link in the section titled Payment methods for Seller Fees.

If your account is still suspended

Most accounts are automatically reinstated when you make a onetime payment of the amount due. If your account remains suspended after you pay:

  1. Make sure that your account is not suspended for another reason. Go to My eBay and check your messages.

  2. If your account was suspended or put on hold because we weren't able to receive reimbursement for a refund eBay made to your buyer, you'll need to set up a reimbursement payment method in the Financial Information section on the Personal Information page of your account. Click the Add or Edit link to the right of Reimbursement payment method and follow the onscreen instructions. You may be asked to sign in.

  3. If there are no remaining issues on your account and you still have questions about your suspension, contact us to review the suspension.

If your automatic payment method or reimbursement payment method is outdated

Usually when accounts are suspended for non-payment it's because the automatic payment method the seller has on file is outdated or has been recently declined. Once you make a onetime payment on your account, consider updating your automatic payment method

We also recommend you set up a reimbursement payment method so that eBay is able to receive reimbursement if eBay refunds a buyer on your behalf.

Other terms

When your account is past due, you may be responsible for collection costs. If this happens, you're billed a monthly finance charge of 1.5% or the highest amount permitted by applicable law, whichever amount is lower. This fee is charged each month on your invoice date.

Contact us

Have a question? We can help.

 Contact us

Ask eBay members

Get help from other eBay members. Visit the eBay Community to post a question.