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How do I report emails that might be fake (spoof)?

Fake (also called spoof) emails and websites try to look like they're from well-known companies. The people who send fake emails hope that you'll reply or click on a link in the email and provide personal information like passwords, Social Security numbers, or credit card numbers.

When you get an email or visit a website that asks you for personal information, especially things like passwords and account numbers, be very cautious. If we need you to update your account or provide any information to eBay, we will always send a copy of our request to your Messages folder in My eBay. We’ll never ask you to email us your personal information.

We often send marketing and promotional emails that may not appear in your Messages folder. If you suspect that an email might be fake, be cautious and don’t click on any links. You can change your communication preferences by going to My eBay > Account > Communication Preferences.

If you receive what you believe to be a suspicious or scam email, let us know by forwarding it to spoof@ebay.com. Learn more about recognizing fake emails.

Contact Customer Service

To report a fake email, forward it to spoof@ebay.com.

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