Get the item you ordered or your money back—it’s that simple.
It’s automatic and covers your purchase price plus original shipping on eligible purchases*, with no extra fee for coverage. Follow the steps below to get your refund.
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Contact your seller
If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller.
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Not resolved? Let us know.
If you’ve talked to your seller and the issue still isn’t resolved after three business days, contact us.
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We’ll get your money back. Fast.
You can count on hearing from us within 48 hours.
Need to return an item?
It’s easy to do on eBay.
Whatever you’re looking for, millions of items on eBay are returnable. Before you buy an item, check the seller’s return policy, then follow the steps below to make a return.
Learn more-
1) Start your return
Select the item you want to return in your purchase history on My eBay.
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2) Ship the item back
If the seller asks, send the item back as soon as possible using their preferred return method.
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3) Receive your refund
If the seller doesn’t refund your money, ask eBay to step in and help.