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EBAY OPEN 2022 - FAQS

GENERAL

What is eBay Open?

eBay Open is our annual seller event that brings together thousands of sellers to celebrate, inspire, educate and connect. Throughout the three-day event, attendees can join training seller-led sessions, category breakouts, keynotes, seller panels, networking and more.

Where is the event taking place?

eBay Open 2022 will primarily be a virtual event, with all three days being streamed on our digital platform. We are introducing eBay Open Studios this year for local sellers in Los Angeles., Austin and New York City. The three-hour, in-person events include watching the Day 3 Keynote, a live Q&A and networking opportunities for attendees.

Who can attend eBay Open?

The event is open to all eBay sellers.

Can I attend even if I’m outside the US?

Yes! While content will be largely directed to U.S. sellers, business insights may be applicable to any eBay seller, and there will be two sessions specifically for Canada sellers.

How much does it cost to attend?

The virtual event is free to attend. If you are joining us for eBay Open Studio (see more below), there is a $20 registration fee. Attendees also receive a $20 eBay gift card.

Where can I find a list of what is happening during eBay Open?

The full event agenda and list of speakers is available on our eBay Open page at ebay.com/open.

Can I pre-register for a session and reserve my spot?

Pre-registration is not required for any eBay Open session. To make the most of the three days, you may want to take advantage of the agenda tool in the virtual platform. There, you can add sessions to your personal agenda and make sure you don’t miss out on the events that you’re most excited about.

Will there be swag given out at eBay Open this year?

Yes. More information on our swag program will be provided as we get closer to the event date.

How will I be able to network with other sellers?

Networking sessions are part of the eBay Open agenda. You can join your choice of sessions with subject matters ranging from different selling topics, location of sellers or the category you sell in. In these sessions, you can turn on your cameras and microphone so you can see and hear from other community members. If you prefer to stay off of camera and microphone, you can engage with the sellers via chat.

Who do I contact if I have issues or questions?

For issues relating to the event, please contact sellerevents@ebay.com. For any issues related to the virtual event platform, Hopin, please email support@hopin.com.


EBAY OPEN STUDIO

What is eBay Open Studio?

This year, we’re introducing eBay Open Studio, a limited, in-person event for local sellers in L.A., Austin and NYC. The 3 hour event includes watching the Day 3 Keynote, live Q&A and networking opportunities for attendees.

Is eBay Open Studio free to attend?

eBay Open Studio tickets are $20 per person. All attendees will receive a $20 eBay Gift Card upon arrival.

How do I attend eBay Open Studio?

Register here and select the ticket type for “Virtual + eBay Open Studio” for your desired location. Details on each of the locations here:

eBay Open Studio: Los Angeles

When: Friday, Sept. 23 from 11 a.m.-2:30 p.m. PT

Where: Hudson Loft | 1200 S Hope St, Los Angeles, CA 90015

eBay Open Studio: Austin

When: Friday, Sept. 23 from 1-4:30 p.m. CT

Where: The Sunset Room | 310 E 3rd St, Austin, TX 78701

eBay Open Studio: New York

When: Friday, Sept. 23 from 2-5:30 p.m. ET

Where: Tribeca 360 l 10 Desbrosses St, New York, NY 10013

Can I bring a guest with me to eBay Open Studio?

Only registered guests are able to attend the eBay Open Studio event.

If eBay Open Studio is sold out will additional spots open up?

Unfortunately, there is limited capacity at each venue, and we don’t anticipate additional tickets becoming available once sold out. Please still join us for Friday’s virtual event.

Is parking included in my eBay Open Studio registration?

A few weeks prior to the event, you will receive an email with recommendations on where to park and parking validation for lots will be covered by eBay.

I registered for eBay Open Studio and will/was not able to attend. Do I still get my $20 gift card?

Pre-event: Please email us at sellerevents@ebay.com to cancel your ticket. If you cancel prior to seven days from the event, you will receive a refund. If you cancel after that date, you will not receive a refund.

Post-event: Unfortunately the gift cards were only available to those in attendance.


VIRTUAL EVENT PLATFORM QUESTIONS

What is the best way to access the event?

Mobile TKTK Laptop/Desktop TKTK

For any issues with the virtual platform, select from the following list for help from Hopin.

How do I turn on closed captions?

On the video screen you’ll find a CC button. Please make sure that button is clicked on so that you can hear the captions. Closed captioning is only available for desktop, not on mobile.

I’m trying to attend a networking session but I can’t get in or turn my camera/microphone on.

There are some capacity restrictions in the networking session rooms (just like in-person events), so it’s likely that the session is already at capacity (50). We apologize in advance for any inconvenience.

What is an eBay booth, and how does it work?

Hosted by eBay experts and partners, our eBay booths are the place to go with your eBay questions. Choose a booth based on the topic of your question and ask it in the Q&A tab. The booths will have live staff to answer any questions.

Can I ask questions during keynotes and other sessions?

All of the training sessions and category breakouts will have a Q&A tab where attendees can type questions that will be answered by an eBay expert. The seller-led sessions will have a Q&A tab where attendees can type questions that will be answered by the seller presenting in the session. Note: There are thousands of sellers attending eBay Open Online and a few hundred eBay employees across the event, so we may not be able to answer all questions.

Who do I contact if I have issues or questions?

For issues relating to the event, please contact sellerevents@ebay.com. For any issues related to the virtual event platform, Hopin, please email support@hopin.com.

Why can’t I hear the speaker?

The audio for the event will come through your computer or laptop speakers, so be sure to unmute your audio and/or increase the volume. If you still can’t hear the speaker, check that no other devices, such as headphones are connected to the computer.

Will I be able to talk to other attendees?

Yes, through text via our chat functionality and in the networking sessions where you can enable your video and microphone to chat with other sellers.

Will this be recorded and published for later viewing?

Yes, eBay Open will be recorded and made available at the eBay for Business YouTube channel.

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