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EBAY OPEN 2024 - FAQS

GENERAL

What is eBay Open?

eBay Open is our biggest seller conference of the year, bringing together thousands of sellers for two days of virtual learning. The event provides in-depth learnings from eBay sellers, leaders, and experts on the latest strategies, insights, and tools to help ignite your business.

eBay Open is open to all eBay Sellers

Where and when will the event take place?

eBay Open 2024 is a virtual conference, September 25 and 26. 

Can I attend even if I’m outside the U.S.?

Yes! While content will be largely directed to U.S. sellers, business insights may be applicable to any eBay seller. This event will only be in English, and captions will be available on desktop only. Any swag giveaways associated with this event will only be available for U.S.-based sellers.

How much does it cost to attend?

The virtual event is free to attend, register here.

Where can I find a list of what is happening during eBay Open?

The full event agenda and list of speakers will be available on our eBay Open page at ebay.com/open.

Will there be swag given out at eBay Open this year?

Yes, attendees will have the opportunity to get eBay Open 2024 swag. 

Will I be able to network with other sellers?

Yes, networking sessions are part of the eBay Open schedule. In these optional sessions, you can turn on your cameras and microphone and engage directly with eBay community members. If you prefer to not come on camera or microphone, you can participate via chat during the session..

Who do I contact if I have issues or questions?

For issues related to the event, please contact sellerevents@ebay.com. For any issues related to the virtual event platform, Hopin, please email support@hopin.com. 

EBAY OPEN KICKOFF PARTIES

What are the eBay Open Kickoff Parties? 

To celebrate eBay Open 2024, our seller community leaders are hosting in-person kickoff parties on Tuesday, September 24. Connect, share tips, and strengthen your local seller network ahead of the main virtual event. Find the event closest to you here. You must register to attend, as space is limited

Are eBay Open Kickoff Parties free to attend?

Yes, our seller-hosted eBay Open Kickoff Parties are free to attend. 

How do I attend eBay Open Kickoff Parties?

Please register here for your local event. 

Can I bring a guest with me to eBay Open Kickoff Parties?

All attendees must be registered in advance. Each registration is good for one person, so if you plan on bringing a guest or business partner, please register them separately for their own ticket. There will be no onsite registration.

If an eBay Open Kickoff Party is sold out, will additional spots open up?

Unfortunately, there is limited capacity at each venue, and once we are sold out, we will not have additional tickets. 

VIRTUAL EVENT PLATFORM QUESTIONS

What is the best way to access the event?

For the best experience, please use Chrome or Firefox on desktop and disable VPN.

For any issues with the virtual platform, select from the following list for help from RingCentral. 

How do I turn on closed captions?

The captions button will show up on the right-hand menu under either Stage or Session. Click the button and the captions will appear. Closed captioning is only available on desktop, not on mobile.

I’m trying to attend a networking session, but I can’t get in or turn my camera/microphone on.

There are some capacity restrictions in the networking session rooms (just like in-person events), so it’s likely that the session is already at capacity (50). We apologize in advance for any inconvenience.

What is the Expo Hall and Virtual Booths, and how does it work?

In the Expo Hall on our event page, we will have a list of all our Virtual Booths hosted by different eBay teams and Sponsors. You can click on any booth and ask your question in the Q&A tab. The booths will have live staff answering questions in real time.

Can I ask questions during keynotes and other sessions?

Keynotes will not have Q&A available due to the large number of attendees.

All of the Training Sessions and Category Breakouts will have a Q&A tab where attendees can type questions that will be answered by an eBay expert live at the end of their presentation.

The Seller Lab sessions will have a Q&A tab where attendees can type questions that will be answered by the seller presenting live in at the end of their presentation.

Note: There are thousands of sellers attending eBay Open and a few hundred eBay employees across the event, so we may not be able to answer all questions.

Who do I contact if I have issues or questions?

For issues relating to the event, please contact sellerevents@ebay.com. For any issues related to the virtual event platform, RingCentral, please email support@events.ringcentral.com.

Why can’t I hear the speaker?

The audio for the event will come through your device speakers, so be sure to unmute your audio and/or increase the volume. If you still can’t hear the speaker, check that no other items, such as headphones, are connected to the device.

Will I be able to talk to other attendees?

Yes, you can talk to attendees via our chat functionality and also in the networking sessions where you can enable your video and microphone to chat with other sellers.

Will this event be recorded and published for later viewing?

Yes, there is an instant-replay button on the left hand navigation bar. Once a session has ended, the recording will show up there for you to view.