Whatever you’re buying—large or small,new or refurbished—eBay offers many ways to ensure you get exactly what you want.
Our eBay Money Back Guarantee applies to virtually everything on our site, andthere's no extra fee for coverage. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Follow these steps to get your refund.
If an item hasn’t arrived or isn’t asMy eBay, select the item in your purchase history, and reach out to your seller.described, go to
If you’ve talked to your seller and thecontact us.issue still isn’t resolved after three business days,
You can count on hearing from us within48 hours.
It’s easy to do on eBay.
Whatever you’re looking for, millions ofitems on eBay are returnable. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return.
Select the item you want to return inMy eBay.your purchase history on
If the seller asks, send the item back assoon as possible using their preferred return method.
If the seller doesn’t refund your money,ask eBay to step in and help.
Your purchase may come with protection.
Our Vehicle Purchase Protection (VPP) covers up to$100,000 for vehicle non-delivery, missing title, or major undisclosed defects. You’re automatically enrolled in the program at no extra charge.
For Business Equipment
Our Business Equipment Purchase Protection (BEPP)protects capital equipment purchases up to $50,000 if there’s an issue with your sale.