Q: How do I apply for the new eBay Mastercard?
A: To apply for the new eBay Mastercard, visit ebay.com/creditcard. Click “Apply Now” to complete an application.
Q: How do I start using my eBay Mastercard?
A: Once approved, you can, in most cases, start using your card right away on eBay purchases. In instances where your application is first placed into a pending status before it is approved, you will not be able to use your eBay Mastercard until you receive and activate the card. Upon approval of your application, your physical card will arrive within 7–10 business days.
When you receive your card in the mail, you can call to activate your card and start using it anywhere Mastercard is accepted or follow these simple steps to activate your card:
Don’t forget to check out with your eBay Mastercard at eBay, and remember to save your card for future orders.
Q: What is the credit limit on my eBay Mastercard?
A: The limit on your credit card account is determined by Synchrony Bank. You can check the limit on your account by logging in to your online account at ebaymastercard.syf.com.
Q: How can I view my eBay Mastercard transactions, statements, and payments due?
A: Log in to your account at ebaymastercard.syf.com.
Q: How can I request an additional card to provide to someone I've authorized to use my eBay Mastercard account?
A: There are two ways to add an authorized user to your account – online or by phone. To add a user online, access the site by logging into your account at ebaymastercard.syf.com. Select “Manage Cardholders” from the Services menu and click “Add a New Cardholder” at the bottom of the page. To add a user by phone, just call the toll-free number on the back of your card.
There's no charge for additional cards. You will be liable for all transactions made on your credit card account by any authorized users as if they were your own transactions.
Q: What liability do I have for unauthorized charges made on my eBay Mastercard account?
A: eBay Mastercard cardholders automatically receive zero liability for any unauthorized charges. For details, view the Mastercard Guide to Benefits.
Q: How do I make payments on my eBay Mastercard account?
A: You can make payments online, by phone, or by mail.
Q: Who issues the eBay Mastercard?
A: The eBay Mastercard is issued by Synchrony Bank.
Q: Where can I use my eBay Mastercard?
A: You can use the eBay Mastercard as a payment source on eBay, in your PayPal account and anywhere that Mastercard is accepted, in stores and online. Be sure to add your card for future orders on eBay.
Q: Can I add my eBay Mastercard to any of the mobile wallets?
A: This feature is not available for eBay Mastercard currently.
Q: What kind of extra protection is offered for the eBay Mastercard?
A: With the eBay Mastercard, you will get ID theft alerts, credit card replacement and ID Theft Affidavit assistance if you're the victim of identity theft – at no cost to you. Plus, EMV Chip Technology makes shopping more secure at chip enabled Terminals around the globe. For details see the Mastercard Guide to Benefits.
Q: What kind of customer support does eBay Mastercard offer?
A: For the eBay Mastercard, Customer Service is available around the clock. You can contact the Service Center for assistance with your eBay Mastercard by calling 1-844-435-0237.
You may also reach Customer Service via live chat from 9:00 AM – 9:30 PM EST, 7 days a week. Just access our Service site at ebaymastercard.syf.com where you will see the Live Chat option.
Q: How do I change my personal information on my eBay Mastercard account?
A: To change your information online by accessing your credit summary page, follow these steps:
You can also call the toll-free number on the back of your card to update your information.
Q: Can I access cash with my eBay Mastercard?
A: Yes. You can request a Personal Identification Number (PIN) that you can use to get cash at thousands of ATMs nationwide. To request your PIN, simply call the phone number listed on the back of your card.
Please note that transaction fees will apply for cash advances. For ATM cash advances this fee is in addition to any fee the ATM owner may charge for use of the ATM. See Cash Advance Fee details in the Terms and Conditions applicable to your account.
Q: What rewards are associated with my eBay Mastercard?
A: Earn 5X Points for the rest of the year after you spend $1,000 on eBay in a calendar year—until then, earn 3X Points per $1 spent on eBay. Earn 2X Points per $1 spent on gas, restaurants, & groceries. Earn 1X Points per $1 spent on all other Mastercard purchases.
Q: How do I redeem my Reward Points for my eBay Mastercard?
A: If you opened your account prior to July 16, 2019, your Reward Points are redeemed as a statement credit. You will automatically earn a $10 statement credit for every 1,500 points earned.
If you opened your account on or after July 16, 2019, you can pay with points on eBay. For every 1,500 points earned, you can redeem for $10 when you checkout on eBay.
For more details on how many points you have earned, log in to your account at ebaymastercard.syf.com.
Q: How do I change my redemption option from statement credit to pay with points?
A: If you opened your account prior to July 16, 2019, you will automatically earn a $10 statement credit for every 1,500 points earned. Your account will be transitioned to pay with points in the future.
For more details on how many points you have earned, log in to your account at ebaymastercard.syf.com.
Q: How many points can I redeem at checkout?
A: If you opened your account on or after July 16, 2019, you can redeem your points when you checkout on eBay. Log into your eBay User Account linked to your eBay Mastercard, select the items that you want to purchase, and at checkout, select “Your Rewards.” The Rewards (as points and dollars) that you have earned and can be redeemed will be displayed. Enter the dollar amount that you want to redeem at checkout. The points calculator will automatically update the points value of the dollars you have entered. When you click “Apply,” the dollar amount will be reduced at checkout. You can redeem as little as $0.01 when you checkout on eBay.
Q: Can I apply for an eBay Extras Mastercard?
A: The eBay Extras Mastercard is not eligible for new applications. However, you may apply for the new eBay Mastercard at ebay.com/creditcard. If your application is approved, you will receive your physical card within 7–10 business days from approval. Once you receive your card, it is important that you activate your credit card immediately to be able to make purchases and earn rewards.
Q: I have the eBay Extras Mastercard. Am I able to apply for the new eBay Mastercard?
A: Current eBay Extras Mastercard cardholders are not eligible for a new eBay Mastercard.
Q: How do I redeem my Reward Points for my eBay Extras Mastercard?
A: To redeem your Reward Points:
Note: You can only access the rewards options once you have made a purchase, earned points and received a billing statement.
Q: Can I still access and service my eBay Extras Mastercard online if I close my PayPal account?
A: If you choose to close your PayPal account you will no longer be able to access or service your eBay Extras Mastercard account online. This includes online services such as setting up recurring payments, viewing statements, redeeming reward points, etc. Going forward you will receive a monthly paper statement to the mailing address on file for your eBay Extras Mastercard account.
You will be able to make payments by calling the Synchrony Customer Service Center and paying over the phone, paying through your own personal bank bill pay service online, or by mailing in the payments.
Q: How do I make payments on my eBay Extras Mastercard account?
A: You can make payments online, by phone, or by mail.
Q: I have the eBay Extras Mastercard. What benefits does my card have?
A: The eBay Extras Mastercard account offers you the ability to earn Rewards on your eligible purchases. Earn 3X points per $1 spent on gas and restaurant purchases, 2X points per $1 spent on eBay & PayPal purchases and 1X points per $1 on all other Mastercard purchases. For additional details, see the Reward Program Terms.
In addition, the eBay Extras Mastercard offers all the security and convenience you'd expect from PayPal, plus all the benefits of a Mastercard, including ID theft resolution. See the Mastercard Guide to Benefits for details.
Q: Can I access cash with my eBay Extras Mastercard?
A: Yes. You can request a Personal Identification Number (PIN) that you can use to get cash at thousands of ATMs nationwide. To request your PIN, simply call the phone number listed on the back of your card.
Please note that transaction fees will apply for cash advances. For ATM cash advances this fee is in addition to any fee the ATM owner may charge for use of the ATM. See Cash Advance Fee details in the Terms and Conditions applicable to your account.
Q: Who issues the eBay Extras Mastercard?
A: The eBay Extras Mastercard is issued by Synchrony Bank.
Q: Where can I use my eBay Extras Mastercard?
A: You can use the eBay Extras Mastercard as a payment source on eBay, in your PayPal account and anywhere that Mastercard is accepted, in stores and online. Be sure to add your card for future orders on eBay.
Q: Can I add my eBay Extras Mastercard to any of the mobile wallets?
A: This feature is not available for eBay Extras Mastercard currently.
Q: What kind of extra protection is offered for the eBay Extras Mastercard?
A: With the eBay Extras Mastercard, you will get ID theft alerts, credit card replacement and ID Theft Affidavit assistance if you're the victim of identity theft – at no cost to you. Plus, Microchip Technology makes shopping more secure at chip enabled Terminals around the globe. For details see the Mastercard Guide to Benefits.
Q: How do I contact an eBay Extras Mastercard Customer Service representative?
A: You can contact the Service Center for assistance with your eBay Extras Mastercard by calling the number on the back of your card.