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eBay Coupons Frequently Asked Questions (FAQ's)

How to redeem coupons
Coupon FAQ
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General Redeeming coupons Seller Questions General

What is a coupon and are there any requirements?
Coupons are discounts offered to and redeemable by the recipient for use on items listed and purchased on eBay. You must meet all the criteria of the coupon offer in order to redeem the coupon. The coupon offer criteria will vary depending on the offer. Coupons must be redeemed using PayPal and meet the following requirements:
  • Items must meet all coupon criteria as stated in the coupon offer which include, but are not limited to, minimum and/or max purchase requirements, category/item restrictions, coupon reuse limitations, and expiration date.)
  • The coupon has not expired.
Do I have to have an eBay account to use a coupon?
Yes, you must have a valid eBay account in order to buy an item at eBay and use your coupon. Learn how to create an eBay account.
Do I need to have a PayPal account to redeem a coupon?
Yes, you must have a valid PayPal account in order to redeem your coupon. Learn how to create a PayPal account.
What are my payment options when using a coupon?
In order to redeem a coupon, you must pay with PayPal. PayPal allows you to pay with your credit card, debit card, bank account or PayPal balance.
Can I use more than one coupon at a time?
No, only one coupon may be used per purchase.
Can a coupon be redeemed more than once?
Most eBay coupons are limited to one-time use. Please check the terms and conditions of your coupon to see how many times the coupon may be used.
Who can I contact if I am having trouble using a coupon?
If you have trouble using a coupon, please contact us.
Can I give my coupon to someone else?
It depends on the terms and conditions of the offer. Some coupons can only be redeemed by you and thus cannot be shared. If the coupon appears in your My eBay account, the coupon may only be redeemed by you through that eBay account and its associated User ID. Therefore, it cannot be resold or transferred in any way.

If the coupon does not appear in your My eBay account, it is possible you may share the coupon code with someone else. Please check the Terms and Conditions of the coupon for details.

How can I confirm that an item is eligible for a coupon?
To see if an item is eligible for a coupon, please refer to the coupon criteria stated in the offer.

Why doesn't my PayPal transaction total amount accurately reflect my applied coupon discount?
Once the transaction is completed, and no longer pending, transaction details become visible by clicking on the posted transaction within your PayPal account. Payment specifics can be found within the "Paid With" detail breakout, where you will see a portion of the total that was paid via "Discount" which should correlate to the applied coupon amount. For more information and to clarify your coupon discount was applied, please see both your 'eBay Order Confirmation' & 'PayPal Payment Receipt' emails for complete details.

Redeeming coupons

How do I redeem my coupon?
After you have selected the item(s) you'd like to purchase, please proceed to the checkout page and enter the coupon code in the "Coupon, gift cards, or certificate" redemption field. Once you've entered the coupon code and click "apply" your total will reflect the applied discount.

If you are using a mobile device, select the "Gift Cards, eBay Bucks, and Coupon" on the "Review Order" screen. If a coupon is available for you, it will appear on this screen and you'll need to check-mark the coupon during checkout.

If a coupon is not available, but you have an eligible coupon code, please enter the redemption code in the "Gift Cards, eBay Bucks, and Coupon" field.

Can I use my coupon with any item?
You can use your coupon with any item(s) that meets the offer's eligibility requirements. Eligibility requirement will vary depending on the offer, please be sure to read through the coupon offer.
If my coupon doesn't cover the whole transaction amount, how do I pay for the remainder?
The remaining balance can be paid with any of your other valid funding sources from your PayPal account (i.e. PayPal balance, bank account, debit card or credit card).
Do coupons expire?
Yes, all of our coupons have an expiration date, which is listed on the coupon.
What happens if I pay for an item with a coupon and then the payment is reversed?
You will receive a refund for the entire portion of the purchase you paid for. Single-item coupons will also be returned, but their original expiration dates will still apply.
Can I combine coupons with a Gift Certificate to purchase an item on eBay?
No, a coupon cannot be combined with any other Coupon, Gift Card, Gift Certificate, or Voucher.
What happens if I make a purchase for less than the face value of the coupon or the maximum discount amount?
Any unused difference between the actual amount of the discount received and maximum amount will be forfeited.
Seller Questions

How do coupons benefit sellers?
Coupons may increase the number of bidders and buyers on eBay, and may encourage recipients to bid more and on higher value items.
As a seller, what do I have to do to accept coupons?
Sellers simply need to accept PayPal as a payment method. Coupons are automatically converted to regular currency at the time of redemption, so sellers will not be aware that a coupon has been used to fund the payment.
Will I know if a buyer has used a coupon on a payment?
No, since coupons are automatically converted to regular currency at the time of redemption, you will not be aware that a coupon was used to fund the payment.
If a buyer uses a coupon, will the payment I receive change?
No, you will still receive a single payment.
What if the buyer returns the item and the seller refunds the PayPal payment?
To refund purchases that used coupons, use the Refund Console in your PayPal account and refund the full amount without changes. PayPal will handle proper chargeback.