Here's how you can protect yourself as a buyer:
Open a case
If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Let the seller know how they can help resolve the problem.
Escalate the case to eBay
If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you.
eBay will review your case
We'll review your case and contact you within 48 hours. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping.