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What to do when a buyer doesn't pay

If you don't receive payment for an item you've sold, we're here to help.

If the buyer is no longer registered on eBay, you can open a case right away in the Resolution Center. Under I sold an item, select I haven't received my payment yet. You can also open an unpaid item case in the Orders section of Seller Hub.

If the buyer is registered on eBay, please give the buyer 2 days to pay. If you still haven't received payment after a reasonable amount of time, please follow the instructions below. You can also take these actions in the Orders section of Seller Hub.

Timing is important

There's a limited time during which you can close a case and get a credit for certain fees.

  • If the buyer pays using an approved electronic payment method (PayPal or credit card), we close the case automatically. If the buyer uses another payment method, go to My eBay or Seller Hub and mark the item as paid.

  • If the buyer doesn't pay, you need to manually close the case in the Resolution Center within 36 days after the listing ended, in order to receive a final value fee credit.

  • If you haven't closed the case on the 37th day after the listing ended, we automatically close it and you won't receive a final value fee credit. Also, we won't record an unpaid item in the buyer's account.

Once the case is closed, you can't reopen it.

When you close the case, we may take action against the buyer, including recording the unpaid item on the buyer's account. If a buyer has a history of unpaid items, it can lead to limits or loss of buying privileges.

Buyers can appeal an unpaid item.

If your problem isn't resolved

If you didn't receive payment from the buyer, we may credit you for the final value fee. You can also request a refund of your credit.

You can also:

If you suspect fraud, report the buyer

If you think your buyer bought or tried to buy an item fraudulently, you can report the buyer.

We don't provide mediation, collect payment, or force a member to complete a transaction. We will, however, review reports of attempts to purchase items using fraudulent funds and take appropriate action in accordance with our policies.

You can also:

  • Contact law enforcement in your area, as well as the buyer's area. We'll cooperate with any investigation after you've closed a case in the Resolution Center.

  • File a complaint with the Internet Crime Complaint Center.

Contact us

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