Skip to main content
Home > Help > eBay Policies > Rules for Everyone > Unsolicited Commercial Email (Spam) > Minimizing Unwanted Email
Help Hub
 eBay Help
 Help Topics
 A-Z Index
 eBay Acronyms
 eBay Glossary
 Contact Us
 Related Links
 Learning Center
 eBay University
 Security Center
 About Customer Support
 Community Answer

Search Help

Minimizing Unwanted Email

At eBay, we are concerned about your privacy. As outlined in our Privacy Policy, we do not sell or disclose your information for marketing purposes. Email addresses are only disclosed to members involved in an eBay transaction. Although members may contact one another through the Contact an eBay Member feature, this feature should only be used to facilitate a transaction. eBay will investigate and take action on reports of misuse of Contact an eBay Member.

In addition to the efforts taken by eBay to protect your privacy, there are several steps you can take to minimize the unwanted email you receive. If you are receiving unwanted email, please consider the suggestions provided below.

Choose a Unique User ID

Your User ID is the nickname that identifies you on eBay. Choosing a User ID that is not related to your email address will help prevent individuals who send unsolicited commercial email (spam) from collecting your email address. This will also minimize unwelcome email from other eBay members. If your User ID is the same or similar to your email address, you may want to change your User ID.

Please be aware that eBay users will still be able to contact you through our Email Forwarding System (EFS). This system can be accessed by clicking on the User ID of the user you would like to contact. eBay will investigate any misuse of Contact an eBay Member.

Adjust Your Notification Preferences

You can decide which email messages you will receive from eBay by changing your notification preferences. To change your notification preferences, go to your My eBay page, click the Preferences tab, and select Change My Notification Preferences under the Personal Information section. After changing your notification preferences, if you are still receiving email from eBay that you do not feel you should be receiving, please refer to the information on the Notification Preferences Overview.

Use Filters

Most email programs allow you to block email messages that contain certain words or are sent from addresses that you specify. For more information about how to set filters, consult your email program's help files or contact your email provider. When you set up email filters, make sure that those filters do not block any important messages that you may need to receive from eBay.

You can also report the unwanted email to the sender's Internet service provider (ISP) or email provider. If the email is deemed inappropriate, the ISP/email provider has jurisdiction to take action.

Change Your Email Address

One way to prevent unwanted email is by selecting a new email address to use with your eBay account. Most Internet service providers allow users to register multiple email addresses. There are also a number of services that offer free email accounts. After you have opened a new email address, you can change the email address on your eBay account. Once you have changed your email address, any email you receive from eBay will be directed to that address.

Keep in mind that there are several ways that individuals can obtain your email address, including message boards, chat rooms, and email messages sent by friends or relatives to multiple email addresses (for example, forwarded jokes or news articles). In order to prevent the receipt of unwanted email in your eBay account, you may want to register an email address that you use only for buying and selling on eBay.

Related Help topics