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Rules & policies

Our policies are designed to create a safe and fair environment for all eBay members. Learning what's allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Solve a problem

There are some items that, due to legal restrictions and other considerations, we don't allow on eBay, or we only allow you to list them under certain conditions. Learn more about prohibited or restricted items.
Before taking action, check your messages in My eBay to confirm that the email is from us.
A suspended account email from eBay explains why we suspended your account, and the steps you can take to resolve the problem. Learn more about suspended accounts and how to tell if an email is really from eBay.
If you buy an item and the seller doesn't receive your payment, the seller can open an unpaid item case.
If you receive a notification about an unpaid item case, it's important to respond quickly. If you don't pay or don't respond to the seller within 2 days, the seller will be able to close the case and we may record an unpaid item on your account.
If you have a reason for not paying, you can appeal the case.

Help topics


Rules for sellers
Learn what items you can sell, what's allowed in your listing, and other guidelines for selling.

Rules for buyers
Buyers have obligations too. Bid responsibly, always pay for purchases, and follow our buyer guidelines.

Rules for everyone
These policies apply to all eBay members.

A-Z index of policies

Top policies

Invalid bid retraction policy
Did you bid on an item by mistake? Learn when we let you cancel a bid.

Unpaid item policy
We require buyers to pay for items that they commit to purchase.

All about Feedback policies
Our guidelines are designed to encourage open and honest Feedback about experiences with eBay members.

Prohibited and restricted items
Before listing an item, make sure we allow it on eBay. Get an overview of items that are prohibited or subject to restrictions, or click a link below to learn about items members frequently ask us about.

Rules for listings
These guidelines cover how you describe your item, what you can include in your listing, and other listing practices.

Seller performance standards
When selling an item, buyer satisfaction is important. Learn about our seller performance standards and what you can do to stay in compliance.

Accepted payments
Learn which payment methods sellers are allowed to accept.

Search and browse manipulation
List your items accurately, and don't include information that might misrepresent your items.

Avoiding eBay fees
Techniques that avoid eBay fees, such as offers to sell items outside of eBay, aren't allowed.

Learn when it's OK to link to content outside of eBay, such as links to additional photos or descriptions of your item.

Mobile Devices Policy
These terms and conditions cover use of an eBay Mobile Application to access eBay from a mobile device.

How to

How to report inappropriate buying and selling
Find out what we can investigate and the actions we'll take.

Creating legally compliant listings
These general guidelines can help you create listings that are legal and don't infringe the intellectual property rights of others.

Appealing unpaid items
Find out how to appeal an unpaid item.

Selling practices policy
Sell with confidence—learn about selling dos and don'ts.


Trust and Safety tutorials
These interactive tutorials can help you comply with eBay policies, stay safe when buying and selling, and increase your overall knowledge of eBay.

Contact Customer Service

If you're looking for more help or have a question to ask, please contact us.

Contact us

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Ask eBay members

Get help from other eBay members. Visit the eBay Community to post a question.