We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process.
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We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process.
We take fraud and counterfeits seriously. As a result, every raw card and sealed plastic holder is inspected to ensure you’re getting exactly what you ordered.
eBay covers all the costs for a limited time. Single ungraded cards $250+ and single graded cards $250+ are eligible for the service at this time.
CGC and CSG are part of the Certified Collectibles Group, the world’s leading provider of expert, impartial, and tech-enabled services that add value and liquidity to collectibles. Since 1987, the CCG companies have certified more than 70 million collectibles. We also partner with Professional Sports Authenticator (PSA), which is the largest trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 50 million cards and collectibles.
The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the process. Ungraded cards go through a multi-point inspection process performed by CGC or CSG. Cards will not be graded. For graded cards, a PSA authenticator will verify that the case and label are authentic to the grade and check for any tampering and verify that the case and label are authentic to the grader. Cards will not be regraded. The card is sealed with a sticker and delivered directly to you via secure and discreet tracked shipping.
Before purchasing, check the seller’s return policy. If the seller doesn’t accept returns, the sale is considered final. If the seller has a timeframe for returns, you must open the return within that window. In the unlikely event that your card is damaged in transit, you can open a return request on a final sale card so long as you do so within three days of receiving the card.
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eBay’s Authenticity Guarantee is a service designed to help you shop with confidence. Professional authenticators physically inspect all eligible items before shipping to the buyer.
It’s easy! Browse and shop eBay’s listings with the blue “Authenticity Guarantee” badge. When an eligible item is purchased, the seller ships the item directly to the authentication facility. There, the item goes through a meticulous inspection process. Once authenticated, the item is shipped to you via tracked shipping with a signature required for cards over $750. Please note, there is no grading or re-grading in this process. Our authenticators verify that the raw card or sealed plastic holder is authentic to ensure you receive exactly what you ordered.
Authenticity Guarantee is available for individual sports trading cards, collectible card games, autograph, and relic cards, and non‑sports trading cards $250 and above for ungraded cards, and $250 and above for autograph, relic, and other graded cards. Only cards graded by the following graders will be accepted: Professional Sports Authenticator (PSA); Sportscard Guaranty Corporation (SGC); Certified Collectibles Group's affiliates, CGC Trading Cards, Certified Sports Guaranty (CSG); and Beckett Grading Services (BGS). Sets, lots, kits, decks, boxes, packs, art cards, and redemption cards do not qualify for Authenticity Guarantee at this time. U.S. territory locations (incl. Puerto Rico and the U.S. Virgin Islands) and Armed forces postal locations are not currently covered. Listings that offer only local pickup or items shipped to P.O. Boxes will not be eligible for Authenticity Guarantee. If the seller gifts a card free of charge to the buyer, the bonus card will not be eligible for the Authenticity Guarantee service.
No. Through the Authenticity Guarantee service, eBay covers the cost of authentication and tracked shipping from the authentication facility to you for a limited time.
After the authentication facility receives the card, the authenticator will first perform a multi-point inspection. For ungraded cards, this involves checking the corners, edges, surface and overall condition of the card to ensure it matches the listing description and is not a counterfeit. For graded cards, this involves inspecting the sealed plastic holder for signs of tampering and verifying that the case and label are authentic to the grader. Then they confirm the item is consistent with the listing title, images, and listing description. Finally, the card will be packaged in custom packaging with a tamper-proof sticker seal. The card also receives a QR code sticker detailing the process. Scan it with your mobile device to learn more about your card’s authentication details.
Leading industry experts at Certified Collectibles Group including Certified Guaranty Company (CGC) and Certified Sports Guaranty (CSG) are authenticating raw cards. For graded cards, Professional Sports Authenticator (PSA) is authenticating the sealed plastic holder, not the underlying card.
After you purchase an eligible item, the seller is required to send the item to the authentication facility, where authenticators typically inspect the item within one to two business days of receipt. Once the inspection is complete, the item will be sent to you with tracked four-day shipping.
Tracking information is available on the Purchase History page, where you’ll be able to track the shipment of your order and see exactly where it is in the authentication process. As part of the Authenticity Guarantee service, you will also receive an order update email once your item goes through inspection. Please contact eBay directly for questions about your order.
Yes, it is required for cards $750 and above.
If the authenticator cannot verify the item’s authenticity or if the item is not consistent with its listing, you will be issued a full refund to your original payment method. For PSA-graded cards specifically, if a plastic sealed holder is found to be fake or exhibit signs of tampering, PSA will deactivate its certificate and issue a notice to the seller.
Please reach out to eBay customer service regarding all questions about your order.
You can request to cancel your order through the Purchase History page within an hour of purchase if the seller has not yet shipped the item. Unfortunately, we cannot accommodate address changes at this time. Learn more about canceling your order here .
Your card will first ship to the authentication facility. Once verified, the authenticator will send your card to the address entered at checkout.
For trading cards that are eligible for Authenticity Guarantee, an item is considered final sale when the seller doesn’t offer returns or the return is requested outside the seller’s stated return window. Final sale items are not eligible for returns.
You can return an item if the seller accepts returns, as stated in the listing, and the return is opened within the seller’s stated return window. Outside of this, the item is considered final sale.
You can report to eBay that your item hasn’t arrived. If you didn’t receive your item, you are covered under eBay Money Back Guarantee.
Open a return request for “item arrives damaged.”
If the seller offers returns for the item you purchased, you will first send the returned item to the authentication facility. Within two business days of receiving the item, the authenticator will re-verify that the raw card or sealed plastic holder is authentic and matches the listing description. Also, the raw card or graded card must have the untampered Authenticity Guarantee sticker still attached to it to be eligible for a return. Once verified, the authenticator will ship the item to the seller, and a refund will be processed. The seller or buyer (as defined by the listing) is responsible for shipping costs to the authenticator, and eBay covers the shipping cost to the seller.
If the authenticator determines the returned item is not the same item, is not in the same condition, or that the Authenticity Guarantee sticker has been tampered with or removed, the item will be sent back to you, and the return is denied.
Not at this time.
No, PSA, CGC and CSG do not offer card grading or re-grading as part of the Authenticity Guarantee service.
No. Raw cards will be sent to CGC/CSG. Graded cards will be sent to PSA.
The Authenticity Guarantee service for Trading Cards (“Authenticity Guarantee” or “Authenticity Guarantee for Trading Cards”) makes third-party inspection and authentication services (“Services”) mandatory for certain items sold on eBay.com. These Authenticity Guarantee Terms and Conditions (“Terms”) apply to the Authenticity Guarantee service for Trading Cards and Eligible Items detailed below and sold or purchased on eBay.com, and set out the terms under which eBay offers you access to and use of the Authenticity Guarantee service for Trading Cards.
The eBay.com User Agreement , eBay’s User Privacy Notice , and all policies posted on our sites (collectively, and as the same may be amended from time to time, “eBay’s Policies”) apply in addition to these Terms. In the event of a conflict or inconsistency between these Terms and eBay’s Policies, these Terms will control as to all matters that they explicitly address. For all matters not explicitly addressed by these Terms, eBay’s Policies will control.
For authenticated items, purchases are covered by eBay Money Back Guarantee when all other eligibility requirements are met and the item isn’t received, or the item arrives damaged, or the seller doesn’t fulfill their return policy. If the seller does not accept returns or the return is opened outside of the stated return window, the item is considered “final sale” and cannot be returned. In the unlikely event that your item is damaged in transit, you must open a return request within 3 calendar days or if the seller offers returns, within the seller’s stated return window. Learn more about eBay Money Back Guarantee.
After the purchase of an Eligible Item (description in Section 5(a) below) on eBay.com, the item is shipped to a vetted third-party authentication partner (“Authentication Partner”) to carefully inspect the item for authenticity and accuracy against the item listing. Upon confirmation of the item by the third-party authentication partner, it is properly packaged and securely shipped to the buyer. If the item’s authenticity cannot be verified or the item is significantly not as described, the item is returned to the seller and a refund is issued to the buyer.
AUTHENTICITY GUARANTEE FOR TRADING CARDS DOES NOT INCLUDE GRADING SERVICES.
If the item condition or any other aspect of the trading card does not match the listing, the trading card will be returned from the Authentication Partner to the seller, with the purchase canceled and payment price returned to the buyer. By listing for sale or purchasing an Eligible Item, you acknowledge and agree that the Eligible Item will be sent to the Authentication Partner to perform the Services. More information about the Authentication Partner and Services may be found here
The Services are provided at no cost to sellers and buyers for Eligible Items that are bought or sold on eBay.com; however, eBay reserves the right to institute, alter, or amend fees or costs associated with the Services at any time, at eBay’s sole discretion.
Only select listings on eBay.com are eligible for the Services. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for Eligible Items, including, but not limited to category, and/or value of items and/or transactions.
“Eligible Items” in the Trading Cards category must satisfy the following conditions:
CThe Authenticity Guarantee service is only available for buyers and sellers in the United States, not including buyers or sellers in unincorporated territories (incl. Puerto Rico and the U.S. Virgin Islands). eBay reserves the right to expand or limit the countries eligible for Authenticity Guarantee or the Services at any time, in its sole discretion, with or without notice. If your item sells abroad, you will be bound by the User Agreement and policies, including any buyer protection policies, of the site on which the item is sold and, potentially, the consumer and other laws of the country of the relevant site. You will also be responsible for eBay’s standard international fees that apply to these sales. If you do not want your item to be sold to buyers internationally, you can exclude countries or regions you don’t want to post to by updating your shipping settings.
If buyer or seller circumvent or do not comply with Sections 7.a or 7.b of these Terms, or if buyer or seller violate or is found to be non-compliant with the Terms, eBay reserves the right to take immediate action such as, but not limited to, account restriction or suspension and/or the transfer of fees and costs associated with Authenticity Guarantee.
You acknowledge and agree that if the third-party authenticator detects fraud or suspects that an item is counterfeit, the item will be removed from marketplace circulation and, if the card was graded by PSA, PSA will deactivate its certificate. If the slab is counterfeit or tampered with but the underlying card is authentic and has not been compromised, PSA will re-holder the card and create a new certification before sending the card to the buyer. In addition, eBay will work with the proper authorities as needed and reserves the right to confiscate or destroy any items determined to be counterfeit.
eBay’s collection of personal information in connection with the Authenticity Guarantee service is governed by the User Privacy Notice that applies to your use of the eBay.com website or, as applicable, another eBay international site. In order for the Authentication Partner to provide the Services under Authenticity Guarantee, the order information, including, but not limited to: your name, address, email address, and telephone number, is provided to the Authentication Partner. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the Authentication Partner, who may disclose this information, however collected, to its affiliates, service providers, and other third parties (e.g., shipping carriers and revenue authorities) as necessary to perform the Services.
eBay has the right, but not the obligation, to alter, amend, replace, suspend temporarily, and/or discontinue permanently, the Authenticity Guarantee service, the name of Authenticity Guarantee, any of the Services provided, features, and/or functionality offered under Authenticity Guarantee, and/or the service providers used to provide any or all of the Services under Authenticity Guarantee, at any time, in its sole discretion, with or without notice to you.
Items that are lost or damaged during the Authenticity Guarantee process are protected by eBay’s Money Back Guarantee, subject to the eMBG guidelines. Items that are undeliverable or otherwise unclaimed after thirty (30) days will be considered abandoned and eBay reserves the right to donate or otherwise dispose of the item in our sole and absolute discretion.
eBay may amend these Terms, including applicable fees, at any time, by posting the amended terms on the eBay site. Except as stated elsewhere, all amended terms shall take effect immediately and automatically when posted on the eBay site.