Link to UPS WorldshipTM Seller Guide
A Guide for eBay Sellers to Connect eBay orders with Link to UPS WorldShip

Overview

Link to UPS WorldShip Application is designed for use by eBay sellers who subscribe to eBay Selling Manager or Selling Manager Pro. It provides additional functionality to help simplify the shipment of multiple eBay orders shipped both domestically and internationally.

Link to UPS WorldShip provides a convenient and easy way to ship with UPS without re-keying eBay order details. Designed for professional shippers, Link to UPS WorldShip application helps streamline your shipping processes while providing access to UPS's complete list of shipping services ranging from small package to freight.

These instructions will provide details on how to configure the Link to UPS WorldShip application. They will also show you how to use Link to UPS WorldShip along with the UPS WorldShip desktop application to quickly process labels for your eBay orders and update the tracking number and shipped status on eBay.

Main Steps:

  1. Using Link to UPS WorldShip, download your "paid and processed" orders to a file.
  2. Using UPS WorldShip, process the shipping labels for the orders downloaded using Link to UPS WorldShip.
  3. Once all the labels have been printed, use UPS WorldShip to export the tracking numbers for the processed orders.
  4. Use Link to UPS WorldShip to import the tracking numbers and update the order details on eBay with the shipped status and order tracking numbers.

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Getting Started

Link to UPS WorldShip: An introduction

Link to UPS WorldShip application can help you reduce the time and effort it takes to process your eBay shipments. Link to UPS WorldShip's integration within eBay Selling Manager Applications provides a convenient and easy way to ship with UPS without rekeying eBay order details. Designed for professional shippers, Link to UPS WorldShip streamlines your shipping processes while providing access to UPS's list of shipping services ranging from small packages to freight.

Requirements

To use Link to UPS WorldShip on eBay, you'll need the following:


Installing the UPS WorldShip Desktop Application

Before initiating the installation of the UPS WorldShip Desktop Application, you should shutdown all applications open on your computer. The installation should take approximately 30 minutes and you will be required to reboot your system twice during the installation process.

  • In a new web browser window, access the www.ups.com/worldshipsupport to view the Installation Guide, System Requirements and Download UPS WorldShip desktop application.
  • Select the WorldShip 2009 Download link.
  • In the Run or Save Dialog Box, Select Run.
  • Follow the installation prompts until the installation is complete.

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Configuring UPS WorldShip

The following are general instructions for configuring UPS WorldShip for your eBay orders.

  • The configurations defined for importing data from eBay are based on Windows 2000 and WorldShip 11.0. Slight modifications may be necessary for earlier or later versions when they become available.
  • The integration of eBay orders and Link to UPS WorldShip are based upon using the Microsoft® Open Database Connectivity (ODBC) protocol.

One-time setup process:


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Subscribing to Link to UPS WorldShip

There are two ways you can subscribe to Link to UPS WorldShip:

  1. In the Applications Tab in My eBay.
  2. In the Selling applications directory.

Applications Tab in My eBay



Selling Applications Directory





  • Click the Subscribe button.
  • Login into your eBay Account.



  • Select "I read and agree to eBay's Terms of Use for Selling Manager Applications and eBay Inc.'s Terms and Privacy Policy".
  • Select the Confirm Subscription button.

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Importing your eBay orders into Link to UPS WorldShip

In this section you'll learn how to:
  • Manually download your eBay orders.
  • Import them to UPS WorldShip using Keyed Import or Batch Import.

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Starting Link to UPS WorldShip Application

To start Link to UPS WorldShip application, follow these steps:
  • Mouse over the Applications tab on My eBay.
  • Select Link to UPS WorldShip.
  • The Upload and Download eBay orders page will appear.

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Downloading and Processing your eBay orders

When you receive new orders from your eBay buyers, and are ready to access orders through Link to UPS WorldShip, perform the following steps:



Select the Download link.



  • Enter a date range of not more than 7 days.
  • In the Order Type list, select one of the following options:
    • "All Paid and Awaiting Shipment"
    • "All Sold"
    • "Awaiting Paid"
    • "Paid and Shipped"
    • "All Paid"
  • You will be prompted to save the worldship.csv file.
  • Save it under the following file folder path:
    C:\UPS\WSTD\ImpExp\AcctPkgs\SampleOrderImport 1\worldship.csv.

To find the order ID used in UPS WorldShip from the worldship.csv, do the following:

  • Open the worldship.csv file using Notepad or similar text editing software.
  • The first column in each record will match the eBay sales record number.
  • Be sure to close and do not save the worldship.csv file after review. UPS WorldShip requires the file to be closed to import the data.

NOTE: We do not recommend opening the worldship.csv file using MS Excel as the data values may change. If you do open the worldship.csv file using MS Excel, be sure to close the file without saving it.

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eBay to UPS WorldShip Shipments Transfer

To access the UPS WorldShip Desktop Application, do the following:

  • Select the UPS WorldShip Icon on your desktop.
  • Enter your UPS account information.
  • Click the Finish button.

To import your eBay orders with UPS WorldShip, you can choose from two options:
Keyed Import and sBatch Import.

Keyed Importing Into UPS WorldShip

  • Select "Import/Export Data".
  • Select "Keyed Import".
  • Select "More...".

  • Select "More...".
  • Select "Sample Order Import 1".
  • Click the Import button.

  • Type the order number from the downloaded worldship.csv file and click the Close button.
  • Select Process Shipment (F10) to produce a label.

Batch Importing Into UPS WorldShip

  • Select "Import/Export Data".
  • Select "Batch Import".

  • Select "Sample Order Import 1".
  • Click "Process shipments automatically after import".
  • Click the Next Button.
  • Click the Next button.
  • Click the Close button.

Exporting Out of UPS WorldShip

In order to export out of UPS WorldShip, please confirm you completed the One Time Setup process outlined under the "Configuration" section. If you have not:


Export Process:

  • Start UPS WorldShip.
  • Go to "Import\Export Data".
  • Select "Batch Export".
  • Select "eBayExport".
  • Select a date range.
  • Click the Next button.
  • Click the Next button.
  • Click the Save button.
  • The export file is saved to C:\eBayExport.csv

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Updating your eBay orders with UPS tracking numbers from UPS WorldShip



To update the UPS tracking numbers to your eBay orders, do the following:

  • In My eBay, Select the Applications Tab.
  • Select Link to UPS WorldShip Application.
  • Select Upload.
  • Browse for the export file:
    C:\eBayExport.csv
    saved from the UPS WorldShip export process.
  • Select Upload.

Your eBay orders will be updated with UPS tracking numbers from UPS WorldShip. Your orders will be automatically marked as shipped by showing the shipping box as dark blue including a link and we'll send an email notification to your buyers.

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Unsubscribing from Link to UPS WorldShip



To Unsubscribe from Link to UPS WorldShip, do the following:
In Your Applications Window:
  • Select Other Actions next to Link to UPS WorldShip.
  • Select Unsubscribe.
  • Select Yes.



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Support and Troubleshooting

See Frequently Asked Questions and Answers for more information about Link to UPS WorldShip.

Customer Support

If you are experiencing problems downloading or uploading your data using Link to UPS WorldShip in eBay, contact eBay Customer Support as follows:

  • Open a new web browser and go to www.ebay.com.
  • In the top right hand corner select "Contact us".
  • Sign in with your eBay user ID and password.
  • Type in your question or problem or choose from list of popular issues.

If you are experiencing problems using the UPS WorldShip Application, contact UPS WorldShip Customer Service as follows:

  1. Help within the UPS WorldShip Application:

    • In UPS WorldShip application menu, select "Help".
    • Select "UPS WorldShip Help".
    • Select the ContentM, Index or Find tabs to locate information within the help files. The Index tab contains file 'mapping info' for 'Shipment Data Fields'.

  2. Online Help:

    • Additional information about UPS WorldShip integration for importing and exporting data can be found at worldship.ups.com.
    • Select the links in the right column.

  3. Phone Support:

    • The UPS External Customer Technical Support Helpdesk is available at:
      1-888-553-1118. Helpdesk support is limited to UPS WorldShip and the import/export process related to UPS WorldShip.
    • Additional Assistance is available through your UPS Account Representative by calling: 1-800-PICK-UPS.

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