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If you are having a problem with Turbo Lister, please check the list of issues below since we have provided some recommended solutions for several of the more common issues. If you have a question or issue not mentioned on this page, or just have a general question, please feel free to contact our customer support team.
Links to issues and solutions
Network problems are preventing Turbo Lister from communicating with eBay
Unable to create new items or edit items in Turbo Lister
Invalid user name or password
Complete uninstall and install for Turbo List
Error #1628 Failed to complete install
Error: the date in the certificate is invalid or has expired
Blank categories - no category information
Static Line 2 error when creating items
Visual C++ Runtime Library Error R6025
Issue |
Solution |
| Network problems are preventing Turbo Lister from communicating with eBay |
This error is the result of an issue with making a connection from your computer with the eBay servers. There are several possible reasons for this error, so you may try the following suggestions below.
1. This issue may be caused by you having the Email Address on your eBay account entered in the Turbo Lister program. Restrictions on the eBay site require that members have their User ID entered and not the Email Address. To update the information in Turbo Lister, please click "Tools -> Options". Next, expand the "Personal Information" option and click on "eBay Account". Click the "Change User ID or Password" button, and enter your eBay User ID for your eBay account.
2. This issue may also be caused by a problem with the msxml3.dll file on your computer. To register this file on your computer, please click "Start -> Run" and enter:
regsvr32 msxml3.dll
3. The date on your computer system being set incorrectly can also cause this error. If you have a year other than the current year set on your system, please change it to the current year. Also, the Date format should be in mm/dd/yy in Windows regional settings, which can be accessed from the Windows Control Panel.
4. If you have a firewall installed, you may need to configure it to support the current version of Turbo Lister. This can typically be done within your firewall application by enabling internet access to a specific application.
5. The Cipher Strength in your version of Internet Explorer may cause this issue. Click "Help -> About Internet Explorer" from within your copy of Internet Explorer. The Cipher Strength should be "128-bit". If not "128-bit" then please go to the following Microsoft page to see how to resolve this issue:
http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp
6. Also, even if you do not use Internet Explorer, you will need to have version 5.01 or newer installed on your computer. Turbo Lister uses components of Internet Explorer to communicate between your computer and the eBay API. The latest version of Internet Explorer can be found at:
http://microsoft.com/windows/ie/
7. The Cipher Strength in your version of Internet Explorer may cause this issue. Click "Help -> About Internet Explorer" from within your copy of Internet Explorer. The Cipher Strength should be "128-bit". If not "128-bit" then please go to the following Microsoft page to see how to resolve this issue: http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp |
| Users Unable To Create New Items or Edit Items in Turbo Lister |
Turbo Lister - User Unable to Create or Edit Items edit This issue may signal that there is a problem with your database in Turbo Lister, and you may need to create a new User File. First, please try the following suggestions to resolve this issue.
1) Be sure that the "Item Inventory" tab is selected. If you are viewing "Listings Waiting to Upload" the "Create New" button will not function.
2) Reboot your computer, and open the Turbo Lister program. Do a manual update by clicking "Tools -> Check for Program Updates".
If these suggestions do not correct the problem, then you can work around it by creating a new user profile. A new user profile will create a new user database, and allow you to create new items. To create a new user file in Turbo Lister, click "File -> New -> User File". Select the "Set up a new Turbo Lister file" option and click "Next". Enter your eBay account information for the new profile and follow the prompts to complete.
The CSV Export/Import option in the program will let you transfer items from one User file to another. With the CSV feature in Turbo Lister, the eBay Picture Services and Item Specific details will be dropped for the listings. So, for users that use eBay Picture Services for their images, or Item Specifics for their listings, they will need to re-enter this information after importing the CSV file.
First, you will need to access the User file you wish to export from. Open the program, then click "File -> Change User" and select the User file. Once the User file opens, then you will want to export the items to a CSV file. Select all the items in the grid, then click "File -> Export Selected Items -> To CSV". Save the CSV file to your Desktop.
Now click "File -> Change User" and select the other User file. Once this file opens, then click "File -> Import Items -> From CSV". Select the CSV file you saved on your Desktop to import into the program. |
| Invalid user name or password |
This issue is caused by the User ID and Password entered in Turbo Lister not matching the information on the eBay site. When you are submitting items, or Checking for Program Updates, this information must be the same.
To update the information in Turbo Lister, please click ""Tools -> Options"". Next, expand the ""Personal Information"" option and click on ""eBay Account"". Click the ""Change User ID or Password"" button, and enter the correct information to update your User ID and Password to the information on the eBay site.
Once you have updated this information, you will need to reset the User file you are logged under. Click ""File -> Change User"", select your User file and open. Next, click ""Tools -> Check for Program Updates"" to complete the update process. |
| Complete Uninstall and Install for Turbo Lister |
To begin, please perform an uninstall of your current Turbo Lister software You can do this easily by following the steps below: 1. Click the Windows ""Start"" button and select ""Settings,"" and then ""Control Panel.""
2. In the Control Panel, double-click the ""Add/Remove Programs"" icon.
3. Highlight ""Turbo Lister"" in the list of installed programs and click the ""Add/Remove"" button.
During the removal of the program, click ""Yes"" to delete all the files. However, if you would like to save your listing information, then click ""No"" when prompted to remove your database. If you click ""Yes"", then you will start with no listing records in the program, and will need to reenter your account information.
Now you have completely removed Turbo Lister from your computer, please download the ""Full Setup"" of the installation file at:
http://pages.ebay.com/turbo_lister/download.html
Please make certain you do not have any antivirus software running when installing the program. |
| Error # 1628 Failed to Complete Installation |
This is an error created by the InstallShield Wizard, which is the software used to install the program on your computer. If you had started the download and/or installation of Turbo Lister before, but did not complete the installation, then the first install attempt is blocking any further attempts.
To correct this issue, we recommend that you restart your computer, download the ""Full"" version of the installation file, then install it on your computer. By restarting the computer, they will remove the corrupting part of InstallShield that is blocking the installation.
To correct this issue, please restart your computer before you try downloading again.
If you continue to experience this error, then you may want to review the following documentation:
http://consumer.installshield.com/kb.asp?id=Q108464 |
| Turbo Lister - Error : The date in the certificate is invalid or has expired |
This situation is typically caused by any one of a number of issues, so please read through the following recommendations.
1) This error may be caused by the date on your computer system. If you have a year other than the current year selected for your system, please change it to the current year and try to create your user file again. Also, the Date format should be in mm/dd/yy in Windows regional settings, which can be accessed from the Windows Control Panel.
2) If you have a firewall installed, you may need to disable it. Or, if your firewall checks software versions, you will need to configure it to allow this version of Turbo Lister. If you're running Windows XP, the built-in firewall may be enabled. The instructions for disabling it are below.
To disable the Firewall feature in Windows XP, you need to make some changes to your system.
First, open the Network Connections Window. Click ""Start -> Control Panel"" then double-click the Network Connections icon. Next, select the Dial-up, LAN or High-Speed Internet connection that you need to change the Firewall settings on, then click ""Change settings of this connection"" under ""Network Tasks.""
On the ""Advanced"" tab, under ""Internet Connection Firewall,"" clear the ""Protect my computer and network by limiting or preventing access to this computer from the Internet"" check box. If you wish to later enable the Firewall in Windows XP, then check the box.
3) Also, even if you do not use Internet Explorer, you will need to have version 5.01 or newer installed on your computer. Turbo Lister uses components of Internet Explorer to communicate between your computer and the eBay API. The latest version of Internet Explorer can be found at:
http://microsoft.com/windows/ie/
4) With your version of Internet Explorer, please check some of the Options settings. Open Internet Explorer on your computer. Click ""Tools -> Internet Options"" then select the ""Advanced"" tab. Verify the following:
""HTTP 1.1"" .... checked
""HTTP 1.1 through proxy"" .... not checked
""Use SSL 2.0"" .... checked
5) Next, also under ""Internet Options"" in Internet Explorer, select the ""Security"" tab and set to the ""Default Level"".
6) This issue may be caused by the Cipher Strength in your version of Internet Explorer. Click ""Help -> About Internet Explorer"" from within your copy of Internet Explorer. The Cipher Strength should be ""128-bit"". If not ""128-bit"" then please go to the following Microsoft page to see how to resolve this issue:
http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp
7) Lastly, this issue may be caused by a problem with the msxml3.dll file on your computer. To register this file on your computer, please click ""Start -> Run"" and enter:
regsvr32 msxml3.dll |
| Turbo Lister - Blank Categories - No Category Information |
If your categories are not showing up or you are receiving category errors, you may reset your categories and get the latest category data by doing the following (note, that this will download the full category structure which is approx 5MB per country):
1. Open Turbo Lister
2. On the main Item Inventory page, type CTRL + ALT + SHIFT + R (all at the same time)
3. This should pop up a little dialog. Click ""OK"".
4. Click on 'Tools -> Check for Program Updates'
5. This will download the latest category data.
6. Once this update is complete the categories should be back. |
| Turbo Lister - Static Line 2 When Creating Item |
This problem may be due to the User File in Turbo Lister being corrupted. To correct this, so you can use Turbo Lister to post your items again. Please try the following suggestions.
First, from within Turbo Lister click ""Tools -> Compact User Database"" to run the database utility. This will make repairs to your database that may help correct the issue you are seeing.
If you continue to receive the errors after compacting your database, then we recommend creating a new User File.
With the Turbo Lister program open on your computer, click ""File -> New -> User File"". Select the ""Set up a new Turbo Lister file"" option and click ""Next"". Enter the eBay account information for the new profile and follow the prompts to complete.
Next, the CSV Export/Import option in the program will let you transfer items from one User file to another. With the CSV feature in Turbo Lister, the eBay Picture Services and Item Specific details will be dropped for the listings. So, for users that use eBay Picture Services for their images, or Item Specifics for their listings, they will need to re-enter this information after importing the CSV file.
First, you will need to access the User file you wish to export from. Open the program, then click ""File -> Change User"" and select the User file.
Once the User file opens, then you will want to export the items to a CSV file. Select all the items in the grid, then click ""File -> Export Selected Items -> To CSV"". Save the CSV file to your Desktop.
Now click ""File -> Change User"" and select the other User file. Once this file opens, then click ""File -> Import Items -> From CSV"". Select the CSV file you saved on your Desktop to import into the program. |
| Turbo Lister - Visual C++ Runtime Library - R6025 |
This issue is caused by some of the files on your copy of Turbo Lister not updating properly. If you are able to open the Turbo Lister program, then we recommend checking for and downloading updates until no further updates are found. You can check for updates by clicking, ""Tools -> Check for Program Updates"".
If you are unable to open Turbo Lister, then we would ask that you download the following files to the Turbo Lister directory on your computer (C:\Program Files\eBay\Turbo Lister\). Select ""Yes"" or ""OK"" when prompted to replace an existing file in the directory.
http://download.ebay.com/turbo_lister/database.dll
http://download.ebay.com/turbo_lister/dataobj.dll
http://download.ebay.com/turbo_lister/mres000.dll
http://download.ebay.com/turbo_lister/net.dll
With the new files downloaded to your computer in the Turbo Lister directory, please start the Turbo Lister program.
Lastly, if you continue to experience issues when using the program, then you will want to uninstall and reinstall the program on your computer. To begin, please perform an uninstall of your current Turbo Lister software You can do this easily by following the steps below:
1. Click the Windows ""Start"" button and select ""Settings,"" and then ""Control Panel.""
2. In the Control Panel, double-click the ""Add/Remove Programs"" icon.
3. Highlight ""Turbo Lister"" in the list of installed programs and click the ""Add/Remove"" button.
During the removal of the program, click ""Yes"" to delete all the files. However, if you would like to save your listing information, then click ""No"" when prompted to remove your database. If you click ""Yes"", then you will start with no listing records in the program, and will need to reenter your account information.
Now you have completely removed Turbo Lister from your computer, please download the ""Full Setup"" of the installation file at:
http://pages.ebay.com/turbo_lister/download.html |
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